Customer Reviews for U-Haul Moving & Storage at The Alameda

Rating:

5.0

My only complaint about my experience here and the whole process is that when I got into the van that I rented the fuel gauge was not just on empty. The indicator was past the E and the low fuel light was flashing repeatedly. I had to try to find the closest gas station nearby and Hope I made it there. I’m not saying every Van should have a full tank, but it is a little ridiculous to hand the keys to a renter with a gas tank that empty and expect them to get anywhere to get gas. You guys could’ve at least made sure there was like a quarter of a tank in there. That was very frustrating, and slowed down my day.

Rating:

4.0

Keep a better update of inventory for online customer service. I was told there was 6 available 1st come 1st served. Arrived to no available. The person that helped me eventually found 1 through diligence and great service, kudos N. H. Thank you

Rating:

5.0

App still glitches. Couldn’t upload pictures. Javier was great.

Rating:

5.0

First van had dog hair on seats and they quickly swapped it out to accommodate my allergies

Rating:

5.0

Uhaul best

Rating:

5.0

Excellent professional knowledgeable staff.

Rating:

4.0

Well when I was checking out I was told it was like $47 I owe you went like 4 MI I even had to put in $20 of gas cuz it was on empty but when I got my final bill sent to me it was $78 why the big jump

Rating:

3.0

The Van needs an alignment. When driving it pulled to right . I did let the staff member know about this issue. Staff should try to drive the vehicles themselves to make sure they are driving appropriately.

Rating:

5.0

Everyone is really friendly and nice. They are also very helpful.

Rating:

5.0

From the check in to the check out the staff were so friendly and clear in their instructions. Will definitely recommend to folks

Rating:

3.0

Rear latch difficult to close. Window handles came apart and difficult to open and close. It is not normal for hand crank to have problems.

Rating:

4.0

we got there super early, so were the first people served. location was easy in and out. staff was friendly and quick. equipment was in good condition.

Rating:

5.0

Truck was ready, tank was full, equipment loaded. Friendly staff.

Rating:

2.0

they did not take the lock off the back and I had to go back to the location and have the lock removed, or I could have broke the lock, and they wouldn't have charged me, which meant I went over the miles and I had to pay for their mistake twice.

Rating:

5.0

Customer service was excellent! Truck was clean, fast and efficient transaction .

Rating:

5.0

Excelente

Rating:

1.0

When I receive my rental, it was empty. I let the clerk know about it. He said just go put some gas down the street when I and then what I used it for was a total of no more than 20 miles when I came back and dropped off the vehicle. I looked at my receipt and I was charged $458 for the day a charge of 300+ miles were added to My invoice plus an empty vehicle where I had to put $30 of gas in there that was not refunded to me. I’m very upset about the situation and I will be there tomorrow to talk to upper management to resolve this matter.

Rating:

3.0

I went to fill up the gas before returning it. I can come back in the morning and take pictures of the truck since it skipped that step at the return online

Rating:

1.0

Commited Fraud and i have proof the gas was not where you claimed it to be

Rating:

1.0

The vehicle is poor-maintained. Several service light and error codes appeared while driving. We even had to pull over. The whole experience was really bad, and it’s not deserved for this price.

Rating:

3.0

Was hard to find someone to help us when we got there

Rating:

5.0

Good service

Rating:

5.0

Amazing staff.

Rating:

5.0

Warn customer about previous or current vehicle damage

Rating:

5.0

Nothing much, the guys who received the van were very helpful as I did not have the proper gas amount so I drove and got some more gas to fill it back to the line. Very helpful guys since it was my first time getting my own U-Haul.

Rating:

5.0

. This team is great, the location was perfect for us, we were in and out in a jiffy, staff was professional and i would definitely come back specifically to this location.

Rating:

4.0

Please be accurate with the rental descriptions and dimensions. I rented a 4' × 7' trailer but it was only 3'3" wide. I didn't realize until I reached my storage unit and realized there isn't I was moving was too wide to fit. Had to go all the way back to U haul to trade for a trailer that was actually 4 feet wide.

Rating:

2.0

There were only two people in line ahead of me, but it still took 25 minutes for me to get my vehicle. The process of picking up a vehicle is far too slow and there were too few employees. Then the van had less gas than was reported to me. It was actually sitting on empty. Lastly, the check oil light went on as I was driving the vehicle. I have rented from this location before, but was seriously disappointed in the overall experience. The price is too high for what little service was received.

Rating:

5.0

The Ford cargo van odometer reading is weird. Had to come back to clear misinformation. Staff is excellent.

Rating:

2.0

I put my reservation one week in advance for an appliance dolly and a truck. The appliances was not in the truck and had to drive all .in advance for an appliance dolly and a truck. The appliances was not in the truck and had to drive all the way back, wasted some miles some gas and my movers time and my money for the movers!

Rating:

5.0

Keep doing what you're currently doing. Bob

Rating:

1.0

The customer service was lacking “service”. There were 3 guys sitting behind the counter and not a single person got up and actually showed me where the truck was, how to start it etc. when I found the truck, there was a padlock on the door. I went inside to tell a worker and he finally got up. The level of service is beyond inadequate. I will never use your service ever again. You might as well pay me for doing all the work. Had the amount of pictures I have to take with the stupid app is ridiculous. Why aren’t your withers doing these inspections. The customers are going all the work while your counter people just rut around and click click a computer.

Rating:

1.0

I was not given the dolly or told to get it I thought it would be with the truck. They charged me for the insurance 3 times.

Rating:

4.0

The truck was fairly clean when I got it but when i opened the side door, there was something sticky on the rubber mat and I did not notice it till I started to load in the stuff I was moving from my storage unit to my house

Rating:

5.0

Brakes were spongy and it was possible to touch the accelerator pedal while breaking. Brake pedal is too close to the accelerator.

Rating:

3.0

They overcharged me and say things they can’t enforce. I won’t use this location again.

Rating:

1.0

“I returned the truck with the same fuel level as when I received it. When I saw the receipt, I was surprised that I was charged a fuel fee. I showed them a picture of the fuel gauge from when I picked up the truck, and they agreed that the charge was incorrect. They told me they would give me a credit for the fuel charge, but I never received the credit.” 🚚

Rating:

5.0

Customer service was excellent. Our questions were answered and the agent gave us great advice.

Rating:

3.0

There was no gas on my U-Haul after the rep said there would be one line. It was such an inconvenience to have to change my contract to a different vehicle.. the vehicle I did receive had a small amount of gas and I had to take time to waste to go put gas which also incurred additional mileage. I did not have a good experience and the rep that works. There was not very helpful. When I came in he didn’t acknowledge me and he helped another customer. When I mentioned about returning the vehicle, he didn’t bother to explain the process. He just said go to the front and get a QR code. When I returned the vehicle, the worker was really great answered all my questions. He was really great.

Rating:

5.0

On the website, you’re required to scroll through about 10 pages of optional items before checking out.

Rating:

1.0

Had to wait over 30min in line for only 2 customers in front of me. Was asked for all the same info I just used for online check-in. The truck he gave me was marked as having 1/4th tank of gas, but instead had 20mi to go before empty. This caused me to further delay the start of my rental and forced me to drive 5 miles out of my way in order to get it filled immediately instead of on the way like the original plan was. There was an error constantly flickering on the dashboard about the gas cap not being replaced correctly, even though it was. I attempted everything to fix it and could not. This experience was poor enough that I switched to rent further trucks from a new location to avoid any further troubles.

Rating:

5.0

Great service by two individuals both days I was there. Quick effective & professional.

Rating:

5.0

Customer service was wonderful!

Rating:

5.0

Process was very smooth.

Rating:

1.0

I was given a truck with an empty tank, filled it myself, and returned it full after being promised a refund. Now they are refusing to honor that promise. They are effectively charging customers to fuel their own trucks. Unprofessional and dishonest. First time using U-Haul and this will be my last time

Rating:

5.0

I rented 12 Plastic Boxes several of them were dirty and had contents in them from the previous customer.

Rating:

4.0

nothing

Rating:

5.0

Check out and check in was quick! Staff was on point! Store was well stocked!

Rating:

5.0

So I rented a truck and had some issues with it as soon as I left the lot but Javier, the manager, went above and beyond to remedy the situation and took care of me. You can tell Javier is a hard worker and keeps that place running. Would definitely recommended this place despite the little issue I had.

Rating:

5.0

Great customer service would definitely be back.and the van was very clean and comfortable. Thanks again

Rating:

3.0

The system was very slow in the morning and so it took longer than usual to check in for my rental. The 10' Uhaul I rented was clean but the emergency parking brake release lever did not work. I notified the staff who were able to fix it for the short-term, but it was still not useable during my rental period. Despite those issues with the truck, the staff was friendly and helpful and the van met my needs.

Rating:

5.0

The original spot I was to drop was out of business, the phone number disconnected, and should be taken off your list. It was 101 Keyes Street, San Jose, CA 95112

Rating:

5.0

There was a rubber flooring inside the cab that prevented boxes from sliding through. Not sure what it could be replaced with, but it made moving boxes back and forth much harder.

Rating:

5.0

Front desk personnel was very nice and helpful

Rating:

4.0

Good customer service, very effecient. The truck well maintained.

Rating:

4.0

The Cargovan smelled like smoke. Other than that, it was clean.

Rating:

4.0

Thank you. Customer service both at the time of pick up and the time of drop off were top notch location. Retail area was a little dated.

Rating:

1.0

I didn’t have problems with this U-Haul location,my problem was with local reservations office.i have to pick up truck from one location and car carrier from another location ,and also change reservation pickup up few time and they sent me an email.

Rating:

4.0

There was only one staff at this facility. This probably stressed and rushed the employee on providing great service and attention to each customer. We had an appointment at 10am and still had to wait about 30 minutes. By the time we finished served, there where at least 6-8 more people in line for this single staffer. Management needs to look at the reservations, and add for drop in, and schedule staffing accordingly. No excuse on how management treated this one employee.

Rating:

2.0

The following does not pertain to the one employee working this site - he was doing the best he can given U-Haul would schedule only one person to work this busy location on a Saturday morning. My one-way rental was reserved on 12/17/25 for a 12/27/25 pick-up from U-Haul Curtner. Less than 24 hours before my confirmed reservation, the pickup location was changed to U-Haul on The Alameda. I found this seriously inconvenient given I was meeting someone to help me move and drive, and now had to adjust our plans to accommodate U-Haul's change. Look, I get availability and all that entails, but can't they foresee something like this? Luckily, the Alameda location wasn't too far from Curtner but it necessitated us having to incur an Uber charge to get my move/drive help to that location. Then, when I got my dropoff location set, we showed up at the confirmed dropoff location (Oakdale Food & Liquor) - only to be told they didn't "have room here to drop off your truck, can you please take it to Sinclair" (a different location, less than a mile away, but still). I feel like they should have cut us a credit for the additional 1-2 miles and inconvenience of having to drop off the truck after a long day of driving and moving. U-Haul's authorized dropoff locations really need to get it together. So while it all worked out, it wasn't ideal for a paying customer who did exactly what she had agreed to do per a confirmed reservation - but U-Haul's actions said otherwise - like bait and switch. We got done what we needed to, but this was not a great experience overall. Management, are you listening?

Rating:

5.0

Get your stuff together on the back end. It's always the most frustrating part of the move. Your self check in option isn't clear/ doesn't work. You're always understaffed bc people come in mad at uhaul and take it out on workers.

Rating:

5.0

At both the San Jose locations the customer service was excellent. Javier in San Jose on The Alameda was super kind. He gave me a new truck that had only 950 miles on it, because we were driving over 1,000 miles over 2 days. The truck was clean and rand brand new. Returning at the Topaz St location was super easy. Didn’t have to stand in line. They gave me the option of getting a hard copy receipt or having it emailed. And lastly, they did not charge me extra for a delayed return as it was Christmas. Returned on 27th. Thank you!