Customer Reviews for Pak Mail
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Pak Mail
There was a line to pick up trucks on a Saturday morning, but staff members were on the ball, attentive and courteous.
Everything! This was the absolute worst experience and I will never use uhaul again! First off the entire door handle on the driver side was pulled out of the door and just hanging there inoperable! Then i drove the truck 2.5 miles home and it died in my driveway and had to have road side assistance come out to jump it! Seeing the trucks location in my driveway the guy had to drive up into my front lawn to get to the battery. 2 hrs later and after him telling me everything was good to go now I went to bed.The next morning it was dead again, and everyone that was helping me move was at my location ready to go so we jumped it ourselves! On the 20 minute drive to the storage unit the truck kept getting delayed in 1st gear and I had to mash the gas to get it to jump into 2nd! While driving the air condition hardly worked so we had the windows down and got to enjoy the lovely smell of burning gas the entire way! Finally got to the storage unit, loaded the truck and when trying to leave... Yep you guessed it, truck was dead, but this time because the alley way at the facility was so narrow we couldn't get a car along side to jump it so we had to jump it right from the starter under the hood where the smell of burning gas was so strong it was impossible not to gag! Drove truck to our home, unloaded it, go to return this piece of junk and... Yep once again dead. And for this lovely experience I was charged approximately 95 dollars! When asked to talk to someone about a refund I was given a number to call and told to request a full refund for what I had to deal with. It's been 3 days and about 4 or 5 left messages for a lady named Devon in Palm Beach Florida and guess what, their customer service is just as good as their vehicles. I cannot believe uhaul would allow their customers to drive this vehicle and I am thankful that got stuck with it opposed to someone else, as being a veteran I've had to deal with situations like this and over come. Uhaul should be ashamed of themselves and I will do everything I can to spread the word about the service I received through them and strongly urge people to go another route with Penske, Budget, or even the bed of a friends pick up truck! I will be copying this review and posting it to Facebook, Twitter, yelp, and any other public forum I can to ensure everyone knows what they are getting into when the rent from this company!
Best place to rent any kind of Uhaul
pleasant, informative and supportive
This location is so much better than. Your other Boynton location.
Great people to do business with. They really take care of their customers.
Nothing! Customer service at Pak Mail was fantastic.....Knowledgeable & friendly! Would definitely refer friends and family to this U-Haul location!!!
Great location, friendly staff, in and out quickly.
Equipment was in excellent condition. Truck was clean and easy to drive. Customer service was two thumbs up.
The truck was not cleaned out
Very satisfied thanks a lot
Brand new truck. A joy to rent.
Very professional and friendly.
Everyone was very nice and helpful. Thank You!
Such a joy to do business with this location, extremely helpful and friendly staff.
Great customer service, an absolute joy to deal with!!!
We were there before the location was open, but the girl took our keys and processed our return.
The two ladies at this location were amazing, best customer service I have ever received in South Florida. Really enjoyed there sense of humor. Wish more businesses people were like them.
Shawn was wonderful to work with. Would recommend
her to all my friends. Will be a repeat customer because of her service.
nothing, you are very accommodating and friendly.
Nothing. Eric was excellent!
Nothing - answered the phone quickly to give us directions when we could not find Pak Mail and were very accommodating
Excellent staff and a delight to the consumer.
I will only come back to this location.
Uhaul truck leaked water all my belonging got saturated and ruined my valuables.
The staff were friendly and helpful and once they knew I was enroute, even offered to stay a little late if I didn't get there before closing.
Thank you for yur directions, gps sends you across the street.
Could not have been nicer or made the whole experience easier. Kudos
The person helping me was excellent. The problem is with the location! My GPS could NOT find it because it was in a strip shopping center! Plus, no Uhaul trucks visible. They park them behind the shopping center. I spent a lot of time trying to find them. It was Sunday, and they were closed.