Customer Reviews for Pak Mail
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Pak Mail
this office gave me the wrong truck, right size, but the # of the actual truck was different than the truck # on the contract which cause a small issue at the drop off location.
Operator does not disappoint, she delivers on service!
The location that we rented the truck from failed to give us the keys to open the truck. We locked the truck in the middle of our move and when we went back to get in the truck we discovered that NONE of the 3 keys we received opened the truck. I then called roadside assistance and waited 21 minutes for someone to help me only to be told by that person that I had to call another number because my issue was not related to roadside assistance. I then called the customer service number that roadside assistance gave me and the girl told me that I had to call roadside assistance for my problem! I explained to her that it was roadside assistance that informed me that only customer service could help and now customer service was sending me back to roadside assistance. Customer service then put me on hold for 18 minutes only to be sent back to roadside assistance. I then had to explain everything all over again. HORRIBLE HORRIBLE EXPERIENCE!! Moving is an excruciating process but to have to deal with such stupidity makes it worse. We have used U-HAUL for several years but this experience has convinced me that we will never again use your company. We should have received some kind of discount for the horrendous inconvenience that we went through because people failed to do their jobs correctly!
The truck was disgusting and when I dropped it off at this location someone called me with a nasty attitude yelling about how filthy the truck was. Even after I explained how nasty the truck was before I received, they still charged me a cleaning fee. I'm never using uhaul again. I've used Budget in the past I didn't have any problems.
Great friendly employees quick service and easy to get in and out with a busy Day
They made it easy and fast.
We were charged for having am 1/2 tank of gas and it did not have even close to that much gas in it so it cost me a lot money. Accuracy would be appreciated.
Nothing. The experience went off without a hitch!
Nothing sales associate very helpful and friendly if needed would use again
The staff was professional and courteous. I needed a truck on short notice to pick up Girl Scout cookies, and this U-Haul saved the day. Thank you, thank you, thank you.
The women who signed me out and signed me in were very friendly. I will use the services of this office from now on.
No problems, smooth transaction
over billed twice, charged cc than charged cc again, than I had to pay cash to now dealer told me she could not change charges,and uhaul owes my acc't money. I need my money back now
State that you have to go around back of the building and don't make the customer park the truck.
Lady named Sean was not help ful when I explained the gas was right she said it wasn't also she said back of truck was dirty and it wasn't I offered to run down there to sweep it my self and she would not let me I was very up set she charged me $36 I think she just wanted to make a few extra dollars
Charged me for gas and said the tank was 3/4 full, it was not. Also charged to clean truck, it was dirty!