Vendor was sexist, wouldn't answer my questions for transfer of reservations and payment. Took multiple people in front of my on checkout line. I was unable to check in due to transfer and he kept repeatedly telling me to check in online which I was unethical to horrible experience I would never go there again or recommend anyoneKimberly M.
Moving Truck Rental in Delray Beach, FL at Joywill LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Delray Beach, FL 33483
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Mixed information about add ons available, truck poorly maintained, several waning lights on, wind leak noise very loud, overall very poor vehicle.STEPHEN K.
Joy has handled all of my requests in renting many times from her. She is a true team player and U Haul should be proud of her service!ROCCO G.
Dont over charge peopleGARDENIA R.
SCAM!!!! The woman behind the counter did not know what she was doing. She would not tell me the charges, very basic 4 hour rental, less than 25 miles driven, returned with more gas than we left with and a hand truck. She told me I would receive a receipt in 25 minutes by Email. I never got one. I was over charged. I called the business to ask what the charges are for a screening recording answers. I left my name, my call was never taken. I tried repeatedly, never got thru. I HAVE BEEN RIPPED OFF. SCAM..... STAY AWAYRonald Z.
When I went to get my truck the lady in the gas station was not wearing a mask and told me to tell my gf to leave the building, then when I went to get my truck there was a van in front of it and the lady made me move the van to get my truck. And when I returned the truck the man who took my keys was also not wearing a mask. This is the first and last time I will be renting a truck from uhaulRICARDO L.
You need larger modern vans like a Sprinter. The old style have limited capacity.CYRIL H.
Social distancing and mask wearing not enforced, small office with no ventilation made me very nervous even though I was wearing a mask, a customer came in without a mask, and nothing was said by the owners to have him mask-up or step outside. The truck I rented had a broken passenger-side armrest and door latch, making it difficult to close the door without slamming it. I do not recommend this business, and will not use them again.Fred R.
I clearly requested to drop off the truck in 20273 Fl-7, Boca Raton Fl 33498 and somebody changed it to Delray. This caused me a delay of 30 mins plus refill the tank. Also originally I was going to pay $127 and then it changed to $152. Not sure why the change and when I tried to call nobody was available. Very disappointing.Jorge G.
Fantastic service. Rental was hassle free. Returning the vehicle was even quicker.Francisco T.
Quick service and nice.ALLEN C.
The staff was excellent everything was ready when I arrived. The only hold up was how difficult the mobile app pick up was. Really need to make it easier on customers. Next time won't use the mobile pickup. Will be using this location again.Tonya F.
my charge was double charge. when i called to set up reservations my card was charge. What the hell.Chelle G.
Overall a good experience. A little difficulty checking in due to some technical issues but overall a good experience. I would recommend this location.Allen C.
This place is a disgrace. I made a reservation # 21144455 for a 4 hour rental 730 -1130 for Nov 30, 2020. I picked up the vehicle at 804 pm and returned it a 1126 pm the same day. This place fraudulently backed up my pickup time on my receipt to 704 pm instead of 804pm. My drop off was also listed as 616 am the next day instead of 1126 pm the same night as pickup. I was charged 2 days for 4 hour rental. The clerk was very rude. I spoke to the manager Joyce Rodriguez who said she had customers and would call me back which she never did. I called again and they have a Smart Block on their business phone and no one picked up. I am disputing this charge. The reservation also stated 34.95 due at pickup but they billed my credit card $99.00 at pickup. Real desperate scammers. I am going to report this place if this is not resolved satisfactorily.Laurel W.
This has been the worst u-haul rental i have ever experienced. I was overcharged for multiple items. The first was safe move, i declined coverage but was charged 28 dollars. I had a problem with the lift gate, after we filled the truck the door was stuck in a locked position. When i called joywill i was told that this has happend in the past. That would of been nice to know before using the truck. I was also charged for a dolly i didn't even use. It was held in the front of the truck with a single rusty screw and a broken zip-tie. The wrecker service came out in about an hour and was able to repair the stuck door. Uhaul was accomodating and allowed me the lost time for the stuck door. When i read my contract online joywill charged me for 2 days when i was granted the extra time. I was however able to contact customer service and was helped by a friendly customer service rep and she helped me straighten out the extra charges. This place couldn't even print out a contract or advise you on what they would be charging you, save yourself time and money by avoiding this locationMichael S.
Charged me extra on gas when we clearly put gas in and they said they would return $21.Nancy L.
The vehicle was excellent, very clean and well maintained. However we received neither the dolly nor the pads. It was however all in all a very good experience.harry F.
JOYCE WAS THE ANGEL THAT I NEEDED. She was very compassionate and I am MOST APPRECIATIVE!!! Sincerely, Trishpatricia C.
This is the second time I have rented from this location. Each time I have been charged a "cleaning fee" when the vehicle was returned. The first time this occurred, the vehicle that was returned was pristine. On my challenge, the cleaning fee was removed. THIS time, there were trace amounts of light colored sand on the inside, and the vehicle was not washed. No worries, as I only needed to move two couches from one location to another. After the return, however, I again received a "cleaning fee", and when I called the location was told that the sand was from me. The vendor location falsely insisted that they had used a blower to blow out the interior of the van -- simply a lie. I WILL NEVER RENT FROM THIS LOCATION AGAIN AND WOULD STRONGLY URGE YOU TO AVOID RENTING FROM THIS PARTICULAR VENDOR.RAUL G.
Everything was good until I got a charge for 5 dollars of dolly and 5 dollars of blanket I never asked for it and I never used anyone it the guy asked me if I needed it and I specifically told him multiple times that NO I have my own and that all I need is the uhaul that I'm renting I don't need nothing else and it is not acceptable that I'm getting these extra charges not acceptableVictor H.
Have the person providing the keys to the vehicle let the recipient know they will be getting an email to verify the condition of the vehicle. I didn't see the email until several hours after picking up the van and the link was no longer active.Andrew B.
The representative inside was not very friendly. When I finally got the truck, the cargo bay had not been swept. I was also charged for safe move which I declined at the time of making the reservation.David Z.
Worst service I ever experienced. Charged for things I did not use and overcharged for gas. When I called to dispute, owner was extremely rude and just talked over me. I would NEVER use this location and maybe even uhaul ever again.Marc M.
Excellent customer service.joyce R.