Customer Reviews for Storquest Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Storquest Self Storage
I would recommend the location, however, I would not recommend Uhaul as a company. We found out several things, to which we had not agreed, upon picking up our truck, but as it was Thanksgiving weekend and we had no other mode of transport, and the other rental companies were either out of trucks or closed, we were stuck or we would not have done business with the company.
1) We were quoted $150 total for 2 days, but received a rate of $150 per day, so $300 total. 2) We made a reservation for a 17-ft truck, but upon picking up the truck we discovered that we were receiving a 14-ft truck because our reservation had been mishandled by the person on the phone, and as that was all they had left, it was our only option. 3) We were supposed to receive 120 miles because our pickup location was 24 miles out of our way, but upon picking up the truck, our mileage was reduced to 109 miles. 4) We paid for a 2-day rental, but apparently it wasn't a full 24-hour day for each day, and although we were picking the truck up at 4:00, we were expected to return it by noon.
Extremely frustrating experience. We will not be recommending Uhaul to friends or family and we will be taking our business elsewhere in the future.
Friendly representative, easy to find location.
(1) "Oil change required" lit up the first time I started the truck on the uHaul premises. I told sales rep and all they said is they would note it and not to be worried about it during my 1,500 mile drive with the truck out of state. (2) Clean your trucks before you rent them. You told me you charged the customer that dropped the truck off a "cleaning fee", but the inside had dog hair and trash all over and under the seats. (3) Check car dolly straps because the first car dolly provided had torn straps (90% torn). I have pictures of the torn straps. I looked at the straps when the car dolly was being attached to the truck and noticed the straps were torn. They didn't offer to deliver a different car dolly, their solution for their negligence was to have me drive 30 minutes to a different uHaul location. The two straps are the only thing securing a car (SUV) to the car dolly and you installed a car dolly with a torn strap that would not have kept my car secured for the 1,500 trip.
She was very friendly and got me out quickly so I could get back to unpacking.
nothing everything was great
i dealt with two young women one "kelly" and the 2nd one "Tamara" , Kelly help me transfer to pick up truck at her place from the office off of Dawson Drive, and got me situated, along with questions of what it would cost more or less. she also reserved the 14 feet truck and e-mail me as well. Tamara was a great customer service rep for the U-Haul business.She got me checked out quickly and efficently. along with answers to my questions. the facility and office
where very inviting and clean!!!!!! thank you also for the e-mail receipt ,