Staff was very friendly
Michael P
StorCal Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newbury Park, CA 91320
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very nice agent easy and fast transaction
Silvia SGreat customer service
Daryl Wwas charged over 3 times the mileage then the mileage i used. I and I even filled up the gas for them. Now I see why they email the contracts instead of them handing it to us.
MARK SI noticed there is a sticker on the bulkhead facing into the "cargo" compartment in the van advising there is a $25 charge if the van needs to be cleaned by U-Haul, and instructions on how to clean it out (don't use a hose; use dry towels; etc.). So why then, after I picked up the van, did I need to brush-clean the dirt/manure/dry-sticks/leaves out of the back? I always return my rented vans in "brush-sweep" condition, and this condition was insufficient! Also, the excessive dog hair all over the driver/passenger compartment, and the "pumpkin-spice" flavored dog/cat food packets left in the passenger-side door storage holders belied the lack of attention to detail. I use the van in my business and the condition of the van when I picked it up required valuable time be spent to make it acceptable to transport my products and "livable" for the 3 weeks timeframe I needed. Obviously the previous renters didn't clean it after their use, nor did U-Haul clean it. I don't expect a crystal-clean spotless truck at pick-up, but this rental was over the top. Two "christmas tree" air-fresheners required to kill the wet dog/manure smell? Come on, U-Haul. The outside of the van hadn't been washed in a while, but that's not as important. Also, I had use of the van for 3 weeks, and during that time I was constantly reminded to "change the oil soon" every time my eyes wandered down to check the odometer. The van's odometer showed it had 6k plus change on it when I picked it up – if that oil doesn't get changed soon, the engine will suffer as will the longevity of your rental asset. Other than that, the van ran great. I will be back in the future, but... please spend a little more effort on your detailing between rentals. As far as the "Location" above in this review, I gave an "average" because it is what it is... a convenient place to pick up a rental. The condition of the van as described above pulled my rating down, however.The gentleman behind the desk is great and gets many stars, but that question wasn't asked in this review. And would I recommend this location to a friend? I gave a yes because, again, it's convenient.
Thomas F