I was charged for 67 miles when my own mileage tracking app and the locations I drove it would not be possible to drive that many miles. I called the store and he could not assist me claiming it was you all with the error. He also claimed he would call me back and never did. I drove a total of 33 miles and was charged 67 mi. I filled the gas tank more than what I received it and was charged a $20 gas fee.
CHANIYA H
Proceed Delivery
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Gary, IN 46408
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- 3.0 Average Customer Rating
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The whole experience was not great. From changing our location three times with final one 7:30PM the night before pick up. We needed to pick up early at 8AM so chose to do the online pick up. Arrived 8:15 to be greeted with the owner pulling a gun out telling us it's private property. Explained we were there for U-Haul pick up. Asked are names and responded oh yeah I saw your reservation. IF you knew we were coming a gun was definitely not necessary. Oh I forgot to mention our child was in the car with us. Not a great experience.
Robert CPlace was nasty an dirty in back of a used tire shop terrible side mirror of truck flopped around kept having to adjust with my hand passenger mirror the same an once again dirtiest place i ever seen an uhual switched my pick up location to this location never again I have pics of place an mirrors might jus post it
Theodore BBest U-Haul I’ve visited, very accommodating and went out of his way to make ensure my drop-off was smooth and efficient.
ASHTON MWasn’t open but time slots were available and it says 24-hr drop-off when the gates were locked. Had to drop off elsewhere
ASHTON M