I rented a van for 6 hours a day but U Haul gave me an invoice for 2 days. I complained to the Fort Lee U Haul branch manager John and he said he had no responsibility or authority. He said I had to pay him no matter what so I paid $288. The North Bergan manager told me over the phone that he would refund my money. But he never did. John told me to go to North Bergen U Haul and talk to the manager. I talked to the North Bergen U Haul staff and they admitted it but refused to refund my money. I went back again. This time I talked to the manager and he said John would refund my money. Another month has passed. I am so shocked and disrespected how such a big company like U Haul can ignore their customers like this.
YOUNG L
Fuel 4 Of Fort Lee
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Lee, NJ 07024
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I required a utility dolly that wasn't there and still got charged for it.
Angelica R