Customer Reviews for City Center Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of City Center Self Storage
Work better to accommodate location preferences especially when reservations are made well in advance.
Not as impressed with the Pittsburgh location.
When I first got there I had to wait outside for half an hour because no one was at the front desk & the door was locked. Their prices are nowhere near what they advertise & the guy @ the front desk tried to have me drop off the truck on the north shore. If I would have done that I would have been late for work. Overall a very unproffessional place.
Had to stand outside for nearly 15 minutes before anyone came to the door to help us. While the person was very nice that eventually came he had been in another area of the building fixing sprinkler heads and there was no one else in the store to receive the truck.
I ordered a dolly online but there were no dollies available when I arrived. Fortunately I didn't need it that badly, but it shouldn't have happened and I wasted money on it.
person was very helpful and asked me about storage needs, other moving needs.
Just a drop off location. There was no one onsite. I dropped the haul truck and placed key in drop box.
Difficult to get to but the ease of drop off was good and there was security since it was after hours. I would have been a bit more uneasy if I had been alone.
After fighting with U-Haul about getting equipment at this location that I had reserved 1 week in advance, I was sent an hour our of Pittsburgh to find equipment not available. Once the central U-Haul office fixed this mistake was I able to pick up the correct equipment at this location.
Your representative at this location - Julie - was extremely helpful and courteous in our dealings and should be commended on making the rental at this location extremely easy and relaxing after U-Haul central boloxed up the rental in the first place.
Nothing nick i believe his name is was excellent..and the van was extremely clean
Nothing. Good experience. Thanks
The drop off location was supposed to "read the notes" on my rental and that an adjustment would be made for the inconvenience? And I was not going to be charged for any mileage overages. No adjustments were made and mileage was charged.
Everyone was very helpful, patient and friendly. Folks went out of their way to make sure everything I needed was in place.
The thing is I drove my vehicle for just 11 miles and I am being charged for 61 miles. the total mileage was 1428 miles when I dropped the vehicle off and when I saw the report, it said 1478 miles.
Hi, Nick was very helpful with his assistance and vehicle rental customer service. I will definately use this location at my next time of need. Thanks, brian
Julie provided excellent customer service. She was so helpful. She went beyond what was expected. Please thank her for us.
Michal and Lauren Belayneh
The lady that helped me was wonderful and so helpful. She took her time to go over everything showed me around. The customer service was awesome.
Great customer service and very helpful with getting me into tr storage unit I needed.