Customer Reviews for Golden State Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Golden State Storage
nothing, excellent service, equipment was good, experience was great overall.
Both gentleman were very friendly and helpful!
Customer rep was unfriendly and very aggressive. The reservation had some issues, of no fault of the customer & uhaul customer service is aware of the matter. However, his approach was very rude. When things are unclear or possibly not in system- find out first before your speak to ppl crazy. Customer service is key. Something this center along with the overal service of uhaul needs to work on. Worst Exp.
Very punctual in calling to note that there was a size and price difference between my reserved storage unit and the ones that they had available at their facility.
Improve parking for big trucks
Requiring the customer to park their car across the street, which is about a 3-4 minute walk from the site, at the parking lot behind Wal-Mart, then walk all the way back to the site itself is bad marketing. Please re-evaluate this policy. Some of us have defective knees and this policy was painful for me today. Why don't you try having cars park at the few spaces on site on a first come/first serve basis, instead? Not cool. Seriously. But your staff was very cheerful, pleasant and efficient as they did their jobs. I understand that they don't create bad policies like this; they must, however, enforce them.
The process was pretty simple and straight. The person who helped me went through everything and made me very comfortable. A very friendly experience. To be frank, I haven't rented a car/truck with this ease. If you live near Camarillo area, this is the place to rent your next truck,
In this case, a better sign would be in order. Difficult to see without any indication U-Haul was handled at the storage center. othwerwise, nice.
This location doesn't allow overnight drop off, which I think is inconvenient for the customer. Also, they don't have parking for people who are renting trucks.
Many service limitations for renting a uhaul truck. I won't come back to this location.
The van could of used a real car wash in and outside of vehicle.
I informed the manager that the van smelled of cigarette smoke.
Staff was friendly and efficient; equipment clean and nearly new.
When I returned the truck, I told them that there seems to be a transmission problem. Hopefully, some one will have the truck checked and serviced.
I was very disappointed with Uhaul this time. I made a reservation about a week prior for Sat, 8/29. I ended up changing this reservation to Sunday, 8/30 and when I went in to pick up the truck the truck was not available. Apparently the previous person did not turn in the truck when he was supposed to, I waited about an hour & then Uhaul sent me to another facility & this other place knew nothing about it. The personnel at the new location stated they did not know why I was sent to their facility since they did not have a truck available for me. After waiting for around 30 mins they told me they Did have a truck after all. (I think it had been just turned in.) The truck given to me was extremely dirty, the windows were dirty and I could barely see out & there was trash left in the truck. I have used your services prior & was very disappointed this time around, I am reluctant to promote your business or rent from you guys again. I am still owed a $50 credit for the truck not being available and no one has called me. The agent at Golden State told me I had to call for my credit.
I had a reservation at StoreCal self storage which was not honored. I was sent to this location in Camarillo and found the experience to be professional and attentive. Great staff members and attentive. Highly recommended site! 5 star person helped with my pick up.
Everyone was very nice and helpful.
When I rented the 15 foot truck, I asked if the tank was full. The answer I got wa yes. I looked at the gage and the needle was below the full mark but at then end of the grey. I figured the attendant knew what he was talking about, so I didn't question it. When I got to Bakersfield I filled the tank, and saw that now the gage read beyond the full mark. Much moe gas than was in it when I picked it up. Before I turned it in I again filled the tank. I guess the attendant really didn't check the gage before I took the truck. I am not very happy about that part of the experience.
The manager was friendly and very accommodating. I realized that I needed a slightly larger unit and the manager got me one without any trouble. The facility is clean and easy to navigate.
Storage personnel were great and the facility meet my needs. Uhaul promised the first month free, which was a lie.
They could not serve my needs because they did not have the size of storage room I wanted. The woman was helpful and gave me numbers to call for other golden state storage locations..
Found place closer that would check in truck also
My reservation was made together with a drop off point for the U-haul rental. I was notified that the drop off point was changed and so I chose a closer storage facility to the new drop off point.
The staff was friendly, helpful and cheerful.
The owners were very pleasant and helpful. The facility is well maintained, clean, and in great condition. I highly recommend this storage facility.
Great customer service. Easy to move in, clean and good access.
I received GREAT service at Golden State Storage in Camarillo. Storage is safe secure with easy access, rental trucks are clean, everything is reasonably priced. Thank you Golden State Storage!