Customer Reviews for Golden State Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Golden State Storage
The folks at Golden State Storage were polite, very helpful and made this a very positive experience. I definitely would recommend this location to others. Truck ran great and I am very pleased with the entire experience. Thank you.
Storage personnel were great and the facility meet my needs. Uhaul promised the first month free, which was a lie.
No improvement needed. It was fast and curteous The couple who helped was so nice, helpful and efficient. Great service ????
THE WHOLE STAFF WERE VERY FRIENDLY..
Courteous, friendly and helpful staff. We were quoted one price of mileage on the phone (79 cents per mile) however we were charged 99 cents per mile when we arrived to pick up the truck.
Customer Service was outstanding.
They could not serve my needs because they did not have the size of storage room I wanted. The woman was helpful and gave me numbers to call for other golden state storage locations..
THE PEOPLES WHO WORK HERE ARE SO FRIENDLY AND NICE.
I reserved the truck and planned on using it til the end of the day. I spoke to the location twice prior to picking up the truck. I let them know I would be late and they called me after asking if I needed the truck as they overbooked. I said yes I do. When I picked it up, they asked that I return it right at 4 because of their error. This caused me to not only pack all I needed, but the help that was going to come, was going to be later. Since I was forced to return earlier than expected, I was not able to get all my items. I spent 12 hours on Sunday moong more items with my pick up truck and finished the rest with a buddy who had an additional truck this morning.
I spent $117 for the rental on something I had to return early do to a rental error on your part. I have spent $90 in gas and all day moving which I cannot get back.
I have options and what your company did to me, I will never use Uhaul again and will make sure everyone I talk to, will also know they ruined my weekend and took my money.
Also, your mattress bags rip out of the package. Was told , oh well that's my problem. Another $37 spent.
Unless something is done and/or money is returned, I will be sure to not only tell people about this (entire story), I will also put on all major social media sites.
Found place closer that would check in truck also
They did not relay the correct information to the customer and upon return they were closed. When questions were asked, I was laughed at. VERY UNPROFESSIONAL! I will never use uti company again.
My reservation was made together with a drop off point for the U-haul rental. I was notified that the drop off point was changed and so I chose a closer storage facility to the new drop off point.
The staff was friendly, helpful and cheerful.
The owners were very pleasant and helpful. The facility is well maintained, clean, and in great condition. I highly recommend this storage facility.
Great customer service. Easy to move in, clean and good access.
I received GREAT service at Golden State Storage in Camarillo. Storage is safe secure with easy access, rental trucks are clean, everything is reasonably priced. Thank you Golden State Storage!