Customer Reviews for Luna Auto Sales
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Luna Auto Sales
Worst location ever. They had an associate at the front processing my application who wasn't even an employee of this location. Besides the fact that UHaul messed up on my reservation, they sent me to a location further than my original request with no furniture pads. They told me to go to another location - which I did and that location (my original pick up) refused to provide them to me. Worst uhaul experience of the 8 I have done in 3 years.
Service couldn't have been better. Guys...Lauren and Taylor were terrific. Everything was secured properly and they worked very well together to get the job! A++
Very friendly and helpful. Was in and out in a snap!
This shop is poorly organized. They took awhile to get the truck. They gave me the wrong truck. They did not record information before I drove the truck away. Upon return, confusion ensued (because of previous mistakes mention). It took a long time to get things settled. After all that I was asked to pay cash despite them have a means to take card. After paying cash, I was also charged on my card.
They did work hard to make up for their mistakes, and went out of their way. The extra charge was refunded, but I had to go in person to get it.
The site was dreadful, with bad accessibility, filthy, and generally terrible. I will never gets a truck from there again.
He are excellent man
we will come back for sure
wonderful man I definitely will come back
I have used UHaul company for many years. Only this location I have numorous issues. First of all the company should not be not represent by Uhaul because they have very bad service, owner was not proffesional.
The reason I rented the truck for $19.95 plus $1.29 per mile I understood that!! And hoping to save money by loading up my furniture all in one trip. But when I returned the truck, he charged me $30 to fill the gas plus $35 more for the gas. and so on....By the end of the day my total charged was around $177.00 for one day. I had mentioned to him I will pay cash when I returned the truck, but he already charge my card, and when I ask him to credit it, refused and close the door. I will never used their company again Luna Auto. If you like to check the acct it should be under Joel Galanza/ Jocelyn Mariano. I would appriate it if I can be reimbruss on some of the money because I dont think it should cost me that much, or be treated like that. I know because I have been with other Uhaul company and never been treated like that!! You can reach me firstname.lastname@example.org. Thank You