Tremendous experience and extremely professional.
DREW M
Customer Reviews for All-Star Rental & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person that assisted me with my reservation was rude. He was power washing something outside as I waited in the office for him. After 20 minutes I went outside and he rudely asked me what I needed. Rudest person I have encountered in a long time.
ROBERT HMore perks for the private dealers
ANTHONY RCheck fuel levels accurately
ANTHONY RUhaul never has a truck where I request one. I always have to drive out of my to get a truck.
WILLIAM KThe U-haul was terrible. It ran horrible and had an extremely hard time shifting. So slow not even with the trip hadda drive 15 mph whole time.
JOSHUA RVery efficient and personable
SALLY BWell done
Gary HEverything was excellent!
MICHAEL LSuper easy pick up. Staff was very friendly
JULIE ODrop off was simple and processed quickly. The guy working at the location seemed annoyed I was there. It was a poor interaction.
Heidi HI ordered a dolly that was not in the truck when I picked it up. I then was charged the $7.00 after I reported this fact.
Brock PThey were not open when we dropped off, but I had called them to verify they had drop off & they were very nice on the phone.
Wendy FHad to drop off on a weekend while the facility was closed. Facility has plenty of space to park the returned vehicle and clear instructions with a key dropbox
Peggy HIt was nice we were looking to use a car trailer for just a few hours and they made it happen cause it was due to go out the next morning.
Vickie ENothing they were awesome! I love rent from them. They make it so easy
Jessica SIt was confusing where to put the trailer. No one was there until Monday. Maybe a few more directions would help.
Katherine LGentlemen behind the counter had great customer service and was very helpful.
Andy THelpful staff and lots of help with getting supplies for our move
Robert KNo complaints. Trucks were available and the utility dolly I requested was also available. Check in and out was simple. We will definitely use in the future.
Rick TVery friendly. Answered all my questions regarding drop off
Jamey HQuick fast and easy the whole experience
Angel MNot only did they not warm the truck or clean the snow off the truck, they knew I was coming as I reserved the truck almost a week in advance they charged me $71 and some change, I returned it early and they charged my card another $28 and some change WITHOUT MY KNOWLEDGE OR PERMISSION! I am reporting to better business bureau!
Teresa HRented a 26 foot U-Haul to move my parents from one house to another. There was a lag of 10 days in between selling and purchasing new home. It was nice to have the U-Haul at our property with their items in it vs loading, unloading, loading and unloading at new house. The gentleman I dealt with as very knowledgable and helpful with the process from start to when we dropped off the truck
Jill fFrom pickup to drop off, the experience was favorable. Courteous and helpful employees made this a good experience.
Norman HI dropped the Uhaul off in the parking lot and slipped the key into the drop box. It couldn't possibly have been easier.
Tom VI was charged a $100 holding fee and still have not gotten it back and it has already been almost a week as well as the initial rental charge was quoted at 39.99$ and I’m currently being charged 62.95$ so I’m going to talk to them and unless this gets cleared up, I will leave the review as is if the return for the holding fee is made and the agreed-upon 39.99) +tax is applied then I would recommend it. If not, I would not recommend it. I drove the vehicle a total of 3.4miles for approximately 1hour total.
Daniel HThe gentleman who helped me with my rental was very kind and courteous. This was my first time using uhaul so I wasn’t sure how it worked but he was extremely helpful and answered all of my annoying questions making me feel comfortable and less stressed about the process. Kindly pass along my complements!
Jessica GI was charged for 2 days for u-haul because the store associate told me I could bring the truck in between 3-4, but I checked out truck about 11 but yet my understanding was I could bring it in at the time the associate mention. Also, didn’t get any information or asked if I had any questions driving thru hail as it was a 20 ft truck.
Angie PTook pic of odometer - overcharged me for 1.2 miles with incorrect start & incorrect ending miles. Told checkout the beginning number was wrong. If I can’t trust in small things, how do I trust in the big things? Also checkout said I had to take insurance - I declined. He told me that if I broke down on the road, I’d have to pay for repair of engine/power train. That is ridiculous. He blamed Uhaul policy. I therefore requested low mileage truck. Give me a reason why I should call Uhaul again.
Steve TI was told I could have the U-Haul for 3 days for a certain AMT. I was charged 200 extra dollars over the AMT I was quoted. And no I rented nothing. But saw that the wraps for furniture and the dolly were never used. And you can't store them in the truck so you can then charge me for their use. They weren't used at all. Id like my money please. 620-794-2287. A. Mockry
Angela GOne of the tires was completely bald and we didn’t notice until we were to our destination and had everything loaded.
Michelle WAll Star Rental & Storage has a helpful and friendly staff. I enjoy doing business with them.
Jason SNo communication that we would be charged .40 cents a mile more on Saturday than on Tuesday of the same week with same truck.
CRAIG MLet the customer know that there is a dolly and large bag of blankets in the back of the truck. Had to remove them in order to pack everything needed to haul. Thanks!
CRAIG MAppreciate the service.
GENE MThe trailer was not cleaned out had a little bit of debris.
Susan W