Wonderful customer service.
Marina B
Customer Reviews for Bertie Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No gas no way to pay but with cash took 90 minutes to figure out truck and then it stalled too many times
DOUGLAS PThe truck was clean but on its last legs. Sounded like it was going to break down at any minute!!if there had been a flat tire it would have been a disaster as the lug nuts were rusted on. The inspection sticker looks like it has Ben well I’ve a year .you should get it off the road!
Mary MConstant overcharging. Misrepresenting fuel charges.
Salvatore AThe air conditioner doesn't work and the truck sounds like it needs a tune up. And there was a big rock on the floor on the passenger side.... weird. Other than that it was good
Marie WJust need to improve the condition of the 🚛.Thank u
tariq nModerately clean, transmission slippage. Took an inordinate amount of time to put through the charge to set up reservation at the pickup location. Had to enter information twice. The driver’s door was very difficult to close, had to really slam it. Also, tire pressure management system was on the whole time I had the van. I found the cost to be expensive. I had the vehicle from about 12:30 pm until about 7:15 pm and put on 95 kilometres. The total cost was $211.53 plus I put in $25.00 worth of gas. I won’t use U-HAUL ever again. I’m not saying I’ll find anything for less money but I will certainly try.
stuart SHad trouble with uploading documents in the store.Staff was super friendly in helping and resolving issues.While returning the owner was friendly with smile even after busy day.!!
vipin jVery helpful and friendly service, would use location for rental again
peter zWas quick and easy. Great service!!!!
Susan RUnfortunately I will never use your services again! Beside being confusing to book and pick up, the truck was a piece of crap with really bad breaks, steering and smelled like cows, your company charges almost double than other more professional rental company. Not Acceptable!
Eleonora CDIdn't check my car in when I returned it and I only got receipted the next day and had to work with customer service to sort it all out.
Carl SThis representative should not be associated with this company. Extremely disappointed with the service provided and had absolutely no clue how the truck operates. Extremely hazardous and unsafe business model.
Joshua P