Customer Reviews for Cedar Transmission And Automotive
(U-Haul Neighborhood Dealer)

Rating:

5.0

I feel everything went smoothly and the customer service was excellent.

Rating:

3.0

Using the app was extremely difficult, and didn’t work as effectively as it could have. Making the steps easier to follow would be much appreciated.

Rating:

5.0

Super smooth and easy process getting my U-Haul from my phone.

Rating:

1.0

I had a reservation booked for a one way trip and had selected a different drop off location for the vehicle return. When I arrived to pick up the U-Haul vehicle I was informed that they didn't have a 15ft vehicle for me which I had previously reserved. I was then offered a 20ft vehicle at a higher price and was told that was the best that they could do. After I refused to accept the higher charge the agent agreed to give me a 20ft vehicle at a discounted price. I was then told that they would have to cancel my previous reservation and start a new one. I advised the agent that i wanted to drop off the vehicle at the same location as I had requested on the original reservation. I had scheduled help to load the U-Haul and after being delayed I rushed back home to be there when our help arrived. When we finished unloading the U-Haul later that day I went to drop it off at the location that I had requested on my original reservation and was informed that there would be a charge as the contact indicated a different drop off location. It was close to 7pm and I rushed to the other U-Haul location to drop off the vehicle and they were already closed. We called the number on the fence at the U-Haul location and was advised to park the vehicle by the fence and drop the key in the key box by the fence which I did. I had a previous similar experience with U-Haul and I thought that it was just one of those days. However, I have seen a pattern of horrible customer service and I am truly disappointed with U-Haul and the unorganized way that your business is conducted. I am sorry to say that I will never go with U-Haul again and I could not in all honesty recommend U-Haul as a legitimate business. Perhaps this will help U-Haul focus more on better business practices to enhance your future customers experience.

Rating:

5.0

They were closed, but that did not affect my ability to turn in the truck. The yard had plenty of room to maneuver and was well marked where to drop the keys.

Rating:

4.0

There were dents and we took lots of pictures to make sure we documented.

Rating:

5.0

Very easy to work with