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DEBORAH P
Customer Reviews for Diamonds Phone Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Everything was ever good & definitely friendly owners. I’ll will always come back if needed. Thank you yall for your services
JOHNAISHA PEveryone at this location are very nice and very helpful. Great experience with them.
HENRY BEverything was in order and explained to the T!!!Uhaul was clean…Would Recommend and will rent from them again if needed
SONYA HWas very impressed with customer service went above and beyond to help out to get u haul
Sue SClean and smelled great in the cab! Steering did have more play in the steering wheel than I expected.
TACHA HThey went over and above to accommodate our needs
PAMELA HEverything were excellent .t
ANNIE PThe customer service was outstanding, and the product was exactly what I was looking for.” “I was so pleased with the service I received from this business. They went above and beyond to help me find the perfect item.
BIANCA MHe was very kind and courteous. He gave us a thorough explanation on vehicle usage and policy. Thanks
SUNSHINE Ethe gate was locked and nobody was at office. I had to park truck outside the gate beside the road and drop key in drop box
Christopher JThis U haul location was very friendly and the couple were generous in helping me out
GERALD LCharles provided excellent service and instructions. He took the necessary time to review the features of the 26' truck. Thank you!!!
nancy gExcellent customer service. The facility went and beyond my expectations. Would definitely go back in a heart beat. Kind and caring
TRAVIS HHad a few problems with the app. Otherwise everything went well
CARLTON MTruck was in extremely good condition. Great customer interaction when picking up the equipment. Need to work on picture process for license and for the return. Not able to the photos of either the license at pick up or the truck at drop off
KEITH Mwas charged more than told put $95 in gas to return to amount in it then chatged for that as well plus extra day but not given extra miles lied to and overcharged not happy about either
RHONDA BThis company was awesome people was very friendly.
SHAWNA LVery friendly. I had 0 questions about the rental. The connection and safety protocols were very well explained.
Andrew RTruck was very clean & well kept!!
HAYLEY SIt was closed so I didn’t interact with anyone.
TOISIE MEverything was excellent. Manager was professional, knowledgeable, and most helpful. He met all my needs in a timely and efficient way.
RAYMOND MCharles and his wife were extremely helpful, very knowledgeable and dedicated to my needs with a one-way truck. I would highly recommend using their U-Haul services!
COLLEEN SThis location provided the best uhaul experience i have had. No changes.
Wayne FVery good and knowledgeable service. The trucks we rented were in fantastic condition and had no issues with them whatsoever. I will use them again and will recommend other to rent from them too.
Tim RGreat customer service when the online request I had got switched. I called them up and they went above and beyond to make sure I got what I reserved for. The cleanliness of the cab of the truck and the cargo area smelled fresh and clean like it just came off the assembly. All and all one of the best experiences renting a Uhaul procduct.
Joshua BNo improvement is needed.
Carol EVery friendly excellent customer service.
kathy tFantastic U-Haul rental location. Owner confirmed my reservation the day before and ensured I was familiar with self pickup. The truck was ready the next morning, all nice and clean and smelling good. I had to call the Manager to extend my time on my rental agreement - he was most helpful and understanding. Truck was in good working order and I had no problems at all. It sure was nice to have a backup camera, YAY!! Drop off was a breeze; no problems or issues. Thankfully, a very pleasant experience!! This Manager takes his job seriously and cares about his business. Nice couple operates this location
Hilda SVery thorough and helpful with rental process. I would definitely use this location again in the future.
Edward GVery helpful and very friendly
Wiley MI tried to inspect the truck for possible issues and he said "you can spend all the time you want to, I'm going back in the air conditioner." Did not seem to care about anything about any issues on the truck aside from making sure the lights worked. Check engine light was on. Wipers were trash, windshield was FILTHY and had a film on it. Truck had a miss after driving for two hours. Brake system made a horrible noise when pedal was pressed even when stopped. ABS light came on, traction control light came on, and truck lost all power - Couldn't do over 40 miles an hour.
Wilbur MCharles fixed the massive error the Corporate customer service made. Charles got it fixed but there was no Corporate supervisor for him get hold of. Messages left, no return phone calls from Corporate. Took an hour to fix the error. CHARLES AMAZING Corporate failure
Heather NIt was one of the best smelling trucks I used and so clean and the owner I forgot his name but he is one of the most Friendly's people I met.
Terrance BThe Diamond Phone Center U-Haul location is one I would highly recommend! The personnel was friendly, knowledgeable and very helpful. The truck was brand new and only had a few hundred miles on it. It made the stressful experience of moving, so much easier.
GINNY PThis is our second time using this location. The gentleman is helpful and caring and does all he can to ensure your trip/move is an easy one.
Catherine MHe was very helpful and checked on me before hand to make sure I knew where to go and if I needed anything. He was quick and very friendly. I would recommend him anytime.
STEVE MDiamonds was the best. I called before I was scheduled to pick up, the gentleman told me everything I needed to know and walked me through the 24/7 Share process of picking my truck up step by step. Upon dropping off after my rental, he was there with a smile. He was friendly and welcoming. He got me checked out and on my way in no time. By far, the BEST Costumer Service I have had in years!!
Michael DMr. Sargent was very helpful and even pointed out that the other dealer did not charge for all of the blankets in the truck even thou we did not use them it just looked bad because they were in messy piles he and his wife explained everything perfectly great location easy to get to and very helpful thanks again
AMANDA MExcellent service. All charges were explained to me very well and the equipment I needed was available.
Goerge MNothing they were excellent service
Bobby SMr Sargent and his wife were very helpful, courteous and a blessing to deal with.
Douglas Athey were closing and leaving stopped and helped us with the drop off EXCELLANCE to 100th degree THANK YOU for all your help 100 out of 100 the top
lashannon Dvery friendly great help THANK YOU should be the TOP AWESOME people
LINDAC KNothing! You guys are absolutely awesome!!
Elizabeth HThe employee at the drop off location was a BREATH of fresh air. Very nice man !!
Loretta HCustomer service was great! Very friendly and helpful throughout the entire process!!
Joanie wPerfect experience. These people run an excellent business. Professional and friendly
Celeste HOperator was the friendliest and happy person in a long time. After completing check-in my brother and I hung around for another 20 minutes just talking with him. GREAT PLACE!!!
DANIEL LAgent was extremely helpful, knowledgeable and friendly. Made the experience super easy and would definitely recommend this location to anyone.
Mason OAbsolutely great service and gas mileage. Very respectful and the environment was really cool! The guy had a lot of patience!
Lotorius MThe representative was wonderful and super helpful! No complaints, only praise.
Brandy WThis guy did his job unfortunately I was charged for damages that the Charlotte location did not notate in the system. He made turning in the equipment after hours very easy. However there was someone living our of their vehicle in the parking lot after hours.
Kevin CYour customer service is awesome. Get them some equipment that works and doesn't freeze up.
Rosalia WNice crew on site after usual left us stranded 8 hours
ASHLEIGH VI had a great experience at Diamonds Phone Center in Rockingham. The operator took the extra time to explain the process and review the equipment. Fully answered all of my questions. My complaint is the previous location where I had originally rented the equipment- M.R. Furniture in Hamlet, NC. When making online reservation for this site, it shows that they were open on Sunday. I arrived onsite at the assigned time and was surprised to find the business closed. I was unable to pickup the equipment. They had a sign on the front door showing business hours and that they were indeed closed on Sunday. I called 800 UHaul number and they too were surprised to find this. Fortunately they were able to find me equipment at another location. When making the original reservation, there was a guarantee that the equipment would be available or I would be paid $50. That is certainly what happened at M.R. Furniture. Very much of an inconvenience and I do believe I should be compensated. Additionally, someone should make sure that this business updates there hours with you on the Uhaul website.
John K