Customer did not leave a comment.
Austin S
Customer Reviews for Falcon Ground Transport
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to return my unit via the app as I couldn't locate anyone where I was told this location was. The key return was located near a building that had a different address than what I was given (6221 vs 6303 I was given). I will not deliver a unit to an unfamiliar location again if this is how it goes...
HOLLY BThis was an absolutely horrible experience and when moving is already one of the most stressful things a person has to go through having your location switched without it being done properly and zero instruction that it would need to be done online was absolutely a pain in the behind. I lost 3 hours off our rental time this morning just trying to get a truck.
Jillian LThe back of the truck was dirty and the self pickup was confusing. I asked for a dolly and pads. I had to go to a different location to get the dolly and the pads I did get there were wet and I had to go to a third store to get them replaced.
Steven G