Customer Reviews for Fix 4 Less Tire & Auto Service
(U-Haul Neighborhood Dealer)

Rating:

3.0

The truck was a mess in the truck and the charge for the rental is over priced for the kms.

Rating:

4.0

Radio was nonfunctional.

Rating:

4.0

I was happy with service it was provided to me

Rating:

3.0

The attendant seemed like he was having a bad day. Seemed like he was distant. May been his usual demeanor. Up swing I got my deposit back faster then the last time I used u haul. Thankful for that.

Rating:

5.0

He doesn't have any trolly.

Rating:

3.0

It was a bit different going to a shop to get the truck compared to a U-Haul shop . But times have changed .

Rating:

5.0

Great customer service

Rating:

5.0

I would have the brakes checked cuz my driver Mike stated that the brakes were sticking, or they weren't pumping very very well when we first left the parking lot at Fix 4 Less. But than again maybe the U-Haul truck just needed some brake fluid cuz they seemed to work better after we had to stop for a light change but other than that everything was good running wise except for some of my help not showing up to help with the emptying of my storage unit and the unloading at my new address. But the ppl that did show up worked their asses off trying to get thee U-Haul empty . So sorry for being late with the truck but I only had 3 ppl to unload it and we couldn't do it in a day. So sorry for the inconvience once again.

Rating:

5.0

Nothing it’s great!

Rating:

1.0

I had booked the u haul for 8 hours i.e till 8:00 pm. I dropped off the keys in the key box around 7:00 pm which was earlier than my booked time. To my utter surprise and disgust, in my billing, I was charged $20 as after hours service charge. I don’t understand what service did you give me just for dropping off the keys in the key box? I would like you to revise this extra charge right away. Thank you

Rating:

5.0

Offer weekly rate for loyal customers on 10ft truck like cargo van. Or increase free weekly km as you rent vehicles. I think I have rented uhaul at least 8 or more times, but there no incentive to continue with uhaul if another competitor does the same weekly rate. One time a had problem with app However if business is open that’s a peace of mind for new and loyal customers. Overall excellent experience.

Rating:

4.0

Everything went very well. Easy transaction and pleasant staff. Cost was even less than estimated Thanks U Haul

Rating:

2.0

Customer service was great. However truck had a leak and there was significant water in the truck. Had mop up the puddle of water and worry about leaking water getting on my product. This issue should be fixed. Thanks

Rating:

3.0

Don't make me park my car way in the back lot where neighbourhood security issues exist, as razor wire fences indicate, while I'm only briefly using the uhaul. Especially when there are open spaces up front with better security. Also, don't let someone rent and expect an appliance dolly through the website when there is only a handcart available. Having to improvise resulted in a back injury.

Rating:

5.0

Easy access at the location and easy instructions to follow on the app! I was nervous about the online check in since it was closed but it all went smoothly!

Rating:

3.0

Back if the truck wasn’t swept out, lots of bits of debris - wood chips, drywall etc. Also I ordered some furniture pads but they weren’t in the truck. When I spoke with the attendant they said they didn’t have any and from how he said it, it sounds like they never have them - odd considering it was advertised multiple times during the ordering process if they don’t carry any of the hardware! I did not have other covers/pads arranged since it was supposed to be in my order, so then after I had the truck I had to go find pads elsewhere…obviously delaying everything. Truck ran fine and otherwise smooth pick up/drop off.

Rating:

5.0

Your advertised rates are false. A $39.95 rental is actually close to $200 with normal use. I noticed sure I would use uhaul again.

Rating:

5.0

The truck that I rented was leaking gas. It made a mess on my driveway and roadway. The guys at Fix 4 less Tire & Auto service handled the issue well.

Rating:

5.0

Best u haul experience ever Rep was professional and efficient Thanks U Haul at Fix 4 less Maple Ridge

Rating:

1.0

awful experience told us that they wouldn't charge for the fuel being on empty when got we got it and then charged us idgaf if it's in to contract if you say something do it

Rating:

5.0

The truck had a poddle of water in the corner and leaves all over

Rating:

3.0

The app would not work. Called support and had to do the pick up steps through the website. It took well over 30 minutes which is unacceptable Also why was I charged a $25 cleaning fee? This is just a money grab. The truck was not cleaned when I got it and I left it in better shape than I got it yet I’m billed an additional $25 for cleaning? Be transparent with your pricing at reservation if you aren’t it looks dishonest.

Rating:

2.0

Could not do cash return from previous pickup location mess up made me wait 6 weeks for check

Rating:

1.0

staff monitoring were awfully rude when I asked a question. No help whatsoever and I felt like a major inconvenience. I have also been charged way over what was quoted for me and I am disputing my fee

Rating:

5.0

All is good

Rating:

5.0

Very convenient, thank you!

Rating:

3.0

All fine

Rating:

2.0

Starting Gas amount was at 1/8 of a tank or less and not 1/4 tank. Had to get gas immediately before the move as I was afraid of running out. I won't use his service again.

Rating:

4.0

The staff was excellent and knowledgeable about the rental application and the process of returning the rental.

Rating:

5.0

Great customer service, easy to park in and leave from

Rating:

4.0

I booked a utility trolley but was never provided to me, and was charged $7+tax.

Rating:

2.0

we booked the pick up time for 730 am the facility does not open till 830 even though uhaul sent us confirmation, this created many problems for us as everything we planned was now delayed

Rating:

3.0

Staff seemed a little impatient, but still friendly. Apparently I was trying to both complete the process online and in person. Very frustrating. Also my final bill went unexpectedly up as, I think, initially the mileage was listed in kms, but calculated in miles. Weird. Once that was corrected, my final mileage increased by 60%, which unfortunately was correct.

Rating:

3.0

Overall experience was very good

Rating:

5.0

Excellent service at this location, thank you!

Rating:

4.0

Just one thing the drivers headlight was burned out. I used it during the day so not too bad but was raining off and on.

Rating:

5.0

The staff are the location, were courteous, easy to deal with and were very helpful. I would totally rent from here again.

Rating:

5.0

Fast and friendly service, truck was clean and well maintained. I highly recommend this location in Maple Ridge

Rating:

5.0

All went very well, thank you!

Rating:

3.0

Mix up on the reservation. Wrong persons name on contract. Wrong pick up date. Had to go to a different location to pick up truck. On original order requested blankets. When the contract was changed by representative no blankets were input as per requested.

Rating:

5.0

Preface or get the customer aware when they first register that they should verify their driver info. Rather then showing up for the booked rental time for the first time and spending 20min just filling out personal info.

Rating:

3.0

The Uhaul app and un-manned sign in was horrible. It took over an hour to get my truck , 35 minutes to get a customer service rep ( he was great), then 30 minutes to sort out technical problems. Horrible app

Rating:

4.0

Was pleased with the prompt service

Rating:

1.0

Make sure you let the customer know that the location is closed when picking up a rental and that everything needs to be done through the app! I showed up only to find out the location was closed and spent 2 hours on the phone speaking to multiple U-Haul representatives trying to get my rental. My reservation wasn’t even set up to use the app, so they had to fix it over the phone! Very frustrating and made me late to pick up my auto transport. Absolute worst experience ever! The location looked like some broke down, drug infested neighborhood. The disorganization of this rental was unbelievable.

Rating:

5.0

The customer service by Paul was excellent. Fast and efficient and friendly. Would recommend to any one to rent a Uhaul from Fox for less tire and auto services

Rating:

2.0

The person helping me Though I might be at the wrong location Had trouble finding my reservation because the Kelowna location apparently input the wrong unit id number

Rating:

5.0

All good

Rating:

1.0

Paul was very bad person. And not respectful

Rating:

4.0

This was an after hours pickup and drop off, so no connection to the location. It was convenient and easy to get in and out of. My reservation was switched from a 1 way rental to a return in town rental and when it was, the moving dolly and the dozen furniture blankets we ordered, got dropped off the order. Had to do the move without the dolly which was frustrating, and created extra work. A Uhaul location closer to our move loading location was able to provide blankets, but had to travel there to pick them up, interrupting our move. Otherwise, it was fine. Truck was good.

Rating:

5.0

The staff are quick and knowledgeable and always make sure you know what is expected when returning the vehicles

Rating:

2.0

The truck I rented was not maintained well. The battery had problem and I could not bring it back at the time I suppose to. But I paid 2 days extra which was Saturday and sunday.

Rating:

2.0

Appointment on a Sunday, store is closed must do an online check in to access keys locked in the truck cargo area. No warning that pick up would require cumbersome items like passport, or call to employer, or copy of lease. Any of which are possible but difficult pop quiz on a Sunday when the option of on-line check in was selected as an option. Truck itself was in good working order and return easy.

Rating:

1.0

No explanation of nothing.

Rating:

3.0

Was at an already busy establishment, the person I dealt with was very rushed.

Rating:

5.0

The location was great. The app did not function well I ended up having to use multiple browsers in order to complete my pick up.

Rating:

5.0

Everything very good

Rating:

1.0

Managing reservation time is critical, U-Haul consistently fails in this regard. Their inability to properly handle schedules leads to frequent delays and significant frustration. The staff's behavior is utterly unprofessional, and they show a complete disregard for the inconvenience they cause customers. I strongly advise against booking any reservations with U-Haul. The service is abysmally poor, and it reflects a total lack of competence and care.

Rating:

5.0

You need to service this truck more often .Luckily for us.Iam a mechanic and we had battery issue. Both 8mm terminal were very loose and I felt bad for the brown transmission fuild. Other than that truck was great 👍

Rating:

5.0

Great truck and service, thank you!

Rating:

1.0

Worst "customer service" I've experienced. Rude cursing at me as the system was down company wide and he was ,condescending offered to do nothing told me to fist

Rating:

5.0

Great Service 👍

Rating:

5.0

I believe I have been over charged as we gave 2credit cards. But I’ll wait for the pending to go through before I call in. Unless someone can look into this. Thank you!

Rating:

5.0

The main person I dealt with was kind and accommodating! Highly recommended!

Rating:

5.0

All good

Rating:

3.0

i would of liked to have picked up the truck at the Barnet hwy location, i was lucky a friend was able to drive me to the other location , 20 kl there and 20 kl back

Rating:

4.0

As expected

Rating:

1.0

Your app for pick up and drop off was horrible wasn’t given the code to unlock the back gate to get the keys called the number and was on hold for 20 min guy that picked up was in Manitoba and was unable to help next call was waiting on hold for 20 min again talked with some one that was able to give me the lock code I confirmed the truck number with him he sent me the license plate number to confirm which I did with him while on the phone we tried the code to open the rear door to get the keys code never worked after multiple time so he transferred me to after hours people which we waited for over 40 min for them to pick up in the mean time we tried the lock code on the truck next to the one I was to take and the code opened the door so we took the keys and used that truck we were able to go to the place in maple ridge to pick up the furniture and load it still waiting for the person that put us on hold to pick up we got to where we were unloading the furniture before my call finally got answered I explained how long I’ve been waiting and that the code for the rear door didn’t work and we tried the truck next to the one I was assigned and it worked so we took that one to do our move gave her the new truck number and confirmed the license plate she did a new contract for me with the new truck we finished unloading and took the truck back stoped and put gas in and returned it while checking the truck back in through the app got the mileage and gas pic done side of truck back of truck then pic of the inside of cargo area went to do other side and front of vehicle pic the app froze and wouldn’t let me go any further so took those pics put the keys in the back closed the door and locked it with the paddle lock and went home I think this is a good thing to do but my experience was horrible we started at 145 as I was to pick up at 2 took us an hour to get into the wrong truck and then the return part never worked ether