Customer Reviews for Foodland
(U-Haul Neighborhood Dealer)

Rating:

3.0

The window was leaking water

Rating:

3.0

it is difficult to back the 26 foot truck into the appropriate space because of the parking lot layout

Rating:

1.0

Was charged a $100 deposit fee without being told. And only received $17.89 of it back. I get I was a few hours late with the return but damn.

Rating:

4.0

Way too expensive, for a one way haul. If I’d known it’d be this expensive I’d have hired crackheads or illegal immigrants for the move.

Rating:

2.0

I paid for a dolly and was still still charged but there was not one in the truck

Rating:

1.0

I've rented many Uhaul's from different locations and this was probably my least favorite experience I've had renting the truck. We chose the mobile pickup option, which seemed to not be available for some reason when we went to pick up the truck, so we had to go into the store to get the keys from the shop owner/manager of the convenience store. We found his attitude to be curt and rude during the entire interaction. In addition, there is a sign posted that says something to the effect of "store customers take priority over Haul customer's. Uhaul customers have to wait for service." Finally, the store did not have the moving blankets that we added to our cart, which we needed for this specific move. Again, this was the worst UHaul experience we've had and we will not be going back to that location or recommending to any person to use.

Rating:

1.0

The location was very questionable for me as I was coming from a small county town. The rate was higher then explain in our prior day telephone conversation. I could not understand what the staff person was saying. Another customer translated

Rating:

3.0

No restroom. Wouldn’t checkin vehicle while I waited. Got a bill for additional fuel. It was 5/8 when I returned it but was charged additional $33. I would have disputed if they checkin on arrival.

Rating:

2.0

I had a horrible experience. I booked on line and when I got to the store after waiting an hour they tell me they don’t have my truck. Spend another 30 minutes trying to find one. Come to find out they had the wrong location on my confirmation. The guys at the store had no idea what they were doing and told me I shouldn’t book on line.

Rating:

3.0

The self service Truck Share service did not work at all. Waste a long time getting the key.

Rating:

4.0

The only issue was the key tag broke during use. The keys was still in tact

Rating:

3.0

Faster service and cleaner vehicle. Our truck was dirty and smelled of cigarettes

Rating:

1.0

Took over 30 min for check in process. I had proactively checked in the day before. Dealer still required me to do it again. We not helpful, I had to work through Pamela with customer service. She did great, appreciate her patience. Truck fuel was on E, extremely dirty and used, clearly had not been cleaned in who knows how long. Trash left inside, grease or some other type of substance all over seats, dash, steering wheel. Was told that my time didn’t start until check in, yet they still charged me extra for the additional 30 min. Will not use uhaul again after this experience.

Rating:

3.0

Disappointed that I didn't receive a receipt when I returned the vehicle. I expected to receive one with details about my final charges.

Rating:

2.0

Slow check in, waited 20 minutes while they figured out their system. I was in a hurry today and it didn’t help

Rating:

1.0

It was a horrible experience. Not sure it was worth dealing with this company ever again.

Rating:

4.0

I ordered to have furniture pads and the location did not have any

Rating:

1.0

I was charged for more then the amount of days I actually used. I was then charged 16 days later $100 that I didn’t authorize and when I tried to call I was placed on hold for over 30 minutes

Rating:

1.0

Bad experience and customer service.

Rating:

5.0

Although this has nothing to do with the location I rented my U-Haul from, the U-Haul company rep overcharged me for gas and I left more in the tank than when I got the truck and they hit me with a $100 charge plus my miles. Something isn't correct here.

Rating:

2.0

The person who rented the truck had no sense of urgency. The truck’s A/C ran intermittently and the dashboard looked like it was covered in a thin layer of cigarette ash. I was not confident the truck would make it to my destination for the first few minutes after leaving the lot.

Rating:

3.0

U-Haul really needs to put more actual U-Haul stores around town . I didn't really feel comfortable going through a third party . Plus the location was kind of sketchy . The guy was nice , but He wasn't really clear-cut about how much it was going to be. The gas tank barely moved and I put five dollars in the the tank once we was done because that's how much it barely moved and yet he still charged me $12 for fuel which is insane. It got the job done but I'll never do that again next time I'll just stick with Penske.

Rating:

2.0

Customer service was horrible, no remorse or wanting to fix the issue was just told to call uhaul. We didn’t get the uhaul until almost 2 but was charged as if we picked it up in time at 1

Rating:

1.0

Truck was dirty no gas no air conditioning and barley ran

Rating:

3.0

It took an hr to go through the process of renting it. I’ve rented here about 5 times and that’s the only complaint. Just a very slow rental process. Other than that I will only rent uhaul a from here. Convenient for me

Rating:

5.0

The people at the Fiod Mart were super friendly and the whole process was easy. The truck wasn’t that clean on the inside though, especially the cab.

Rating:

1.0

The truck had below a quarter tank of gas whenever we picked it up, we drove it a total of 15 miles, then returned it barely using any gas. The lever was still in the same spot from whenever we returned it. They then charged us a $30 fee and charged us for 6 gallons whenever we did not use that. We were not even warned about this service fee. We used the truck for barely 2 hours, drove 15 miles and you want to charge me $120?!?!?!? Absolutely ridiculous.

Rating:

3.0

Nice

Rating:

1.0

I got sent to one place just to get sent to 3 other places to get a uhaul so I burned slot off gas and I also got charges twice

Rating:

5.0

None. The service member was awesome and quick, and helped me with my questions about the rental. Kudos to her!

Rating:

1.0

The rudest bunch of people I have ever met in my 60 yrs. I will never, ever, rent from U-Haul again. Bunch of sorry ass pieces of shit!!!!

Rating:

1.0

I paid extra for a dolly that was never included. Please refund

Rating:

3.0

I needed the truck in nicholasville and it told me that a truck would be there. But 5 hours or so before it changed it to Lexington. Which caused me to have to drive further which increased my Bill because that mileage wasn’t included.