Customer Reviews for GA Janitorial Supplies & Services
(U-Haul Neighborhood Dealer)

Rating:

5.0

Valentina was great! Explained well and very helpful & friendly

Rating:

5.0

The booking process was so easy and smooth!

Rating:

5.0

There is nothing really to improves as the customer service was impeccable, efficiency and promptness was excellent. will definitely consider this location for my future rentals.

Rating:

5.0

Very friendly service! I'll be back here when I need another van or truck for sure. Really appreciated the assistance and helpfulness. Thanks!

Rating:

5.0

Quick and easy

Rating:

5.0

Great help, I had gotten to the location a little after closing and the Staff still helped me with returning the vehicle, great customer service.

Rating:

3.0

I was just charged another $10 plus for something that I have no idea why. Will not use UHaul again.

Rating:

2.0

Had to call 3 times because there key drop was locked customer services kept transferring me to someone from there and I got no assistance so I had to come the next day to give to someone in person , apparently customer service said this location not supposed to be scheduling self Uha pickups and drop offs ??

Rating:

4.0

Last two times I used this location (which I love) there was no hand truck available. I didn't know until I showed up and that created a challenge. Please provide ample inventory for this location! Thank you.

Rating:

5.0

Nothing

Rating:

5.0

Drop-off was slow.

Rating:

4.0

Needing a truck and not owning one puts me in a stressful situation. I haven't rented in so long I was surprised at how quick and easy it was. I really compliment the 2 representatives that helped me. Great job. Thanks!

Rating:

5.0

Valencia was very nice and made sure that I had everything I needed for my move.

Rating:

5.0

Valentina, thank you so much :)

Rating:

4.0

Owner was absolutely awesome. She was very friendly and she had my vehicle set up perfectly and timely. Would revisit 100%.

Rating:

5.0

I needed to extend my van for an extra 2 days they were amazing at making it happen painlessly. My company will definitely use them again!

Rating:

5.0

Uhaul did a lousy job of my reservation. and the Briarcliff location cancel me without notice . The owner said it is canceled by Uhaul but I am not sure who did what . I don’t know what happened. No one explained to me. Fortunately uhaul customer service found this location still have a 15 footer available. The GA janitorial and suppliers services is where I actually rent my moving truck . The owner is really good and worth recommending though

Rating:

5.0

Excellent custumer service. Valentina was very nice

Rating:

4.0

Trying to park is not at all convenient. It's a small crowded lot.

Rating:

5.0

Super helpful and friendly

Rating:

2.0

Baldest tires in the business! I don’t think the actual location has anything to do with it- just a parking lot with a lock box in front of a janitorial supply business, but I don’t claim to know how uhaul’s “truckshare” business is structured, nor do I care. I usually deal with Ryder, so I’m spoiled. This truck (a 15 footer) was ragged out and you smelled like you were wearing febreeze cologne and smoking cigarettes when you got to your destination. And your wrists were sore from trying to keep it in your lane. But hey- it was an available truck when no other company had one, though they did change the pickup location twice in the 2 days before my reservation. That didn’t exactly inspire confidence. On the plus side though, it did get the job done. Just watch out fore those mileage charges!!

Rating:

2.0

I received a text prior to picking up the truck to call this location and confirm everything. When I called she was busy working the janitorial part of her business. She assured me she would have a 15 foot truck waiting for me the next day. I had ordered a 20 foot truck. I called U-Haul about this and they were no help and condescending. They didn't seem to care that I was about to drive 250 miles from NC to Atlanta to pick up a 20 foot truck and may have a 15 foot truck waiting on me. **In the end all worked out OK as they did in fact have the correct truck when I arrived.

Rating:

5.0

Very friendly and professional would definitely use this location as my first choice for my next rental.

Rating:

1.0

Returned equipment as ask to on Sunday and I was billed for an extra 4 Days all the way until Thursday while it was sitting in their lot!! Stay away, beware!!

Rating:

3.0

I never received notification that the preferred pick up location had changed; The 10 ft truck size was upgraded to 15; I was not pleased. I never received any email ; nor any text; I called the original pickup location and they told me about it I was not able to talk to anyone at Ga Janitorial . I wanted to make sure they had my truck. None of the phone numbers I found for this office worked. Fax beeping noise. They seem to switch automatically. main business was Janitorial service. The office was very small and crowded with staff, I was glad they all wore face masks. Took me a while to convince them the only truck on the lot was for me. I was pleased with person working on my contract . I don't recommend this location because of where located; size of office; not answering phone. One more things about the truck: The gas tank marker indicator showed full. But I could not believe filling 10 gallons for my 60 miles trip. I assume the gas tank was not completely filled. The truck cabin had a strong tobacco smell. Had to clean the ashtray. I Used air freshener. Perhaps warning customers that truck cabins are not tobacco free,.

Rating:

5.0

Excelente customer service and they didn’t charge me the $20 extra for returning the truck after the store was closed. I will definitely continue renting in this place to transport my customers’ kitchen cabinets

Rating:

5.0

I complain to them the problem happen to me they tel me we can do anything to you for now you need to deal with location you pick to truck i understand

Rating:

5.0

The staff was very professional, efficient and even hooked things up for me. Good people and experience.

Rating:

5.0

Nothing

Rating:

1.0

I booked the cargo van with furniture pads and dolly and when I went there I saw the van and nothing inside. I was wasting More than two hours because office was open at 10 am and I supposed to get all at 8 am. And I got those at 10:30 . So make sure everything before get your truck/van conversation.

Rating:

4.0

I was well pleased with the service the location and the mannerism of customer service thank you

Rating:

5.0

The location at janitorial services was great. However my first reservation at pleasantdale self storage was horrible

Rating:

4.0

I have used this location twice now and they have always come through for me. My equipment was always there and ready even at the last minute.

Rating:

5.0

Thank you!

Rating:

5.0

best place ever ,kind response. fast process

Rating:

5.0

Very courteous, helpful and professional location. I will definitely use this location from now.

Rating:

5.0

Great customer service. Highly recommended.

Rating:

1.0

The place was not very nice. The inside was hot and had a horrible smell of cigarettes. Uhaul is not the main business here. This was after I was rerouted from a really nice location.

Rating:

5.0

very nice

Rating:

5.0

I was able to do an off hour pick up without problem. However, when dropping the van back off, the app was not able to find my location and there was no work around for me to do the check in. Customer service was also busy. There should be a work around if the app can not find the location.

Rating:

5.0

The gentleman that assisted me was very attentive to my needs and time constraints, was quick and polite

Rating:

3.0

Truck box was dirty; needed gas; and ran poorly.

Rating:

5.0

I made a reservation online and picked up the van in less than 5 minutes! Best experience ever with U-Haul at this location!

Rating:

1.0

My reservation for the van pickup was at 11:45, I got up the location at 11:50 to pick it up. When I walked in the door I told them I was there to pick up the van. There was a lady and a gentleman, the gentleman goes over to the register and the lady states the van is not ready yet. I let them know I had a reservation for 11:45, she says she understands that but it's not ready. That the guy who checks the equipment back in isn't there. THEN she said she didn't see my reservation. I pulled up my email and showed her the reservation where it said the name of the facility. She stated just because it was the name didn't mean that it was the thought place so I had to go further and get on the website and show them their actual address as the pickup location.I I'm not sure why they couldn't look this information up with the reservation number. I ended up not leaving the location with the van until 12:16. The van was very clean. I was scheduled to take my accuplacer exam for college and had to push that off. The employees were very nice but they didn't take responsibility, they way they handled the situation aside from getting the van ready as soon as possible was bad. I feel like I had done my part when making the reservation and entering all of my info, then to get there and have to pull up different things to prove I had a reservation MULTIPLE different things, was ridiculous to me.

Rating:

1.0

First of all, it wasn’t really the location that was the problem. Uhaul, as a whole sucks. I’ll never again rent from this sorry excuse of a company. Didn’t even have my reservation which delayed my moving day by an hour. The truck I rented didn’t have a passenger wiper blade and it was pouring rain. Then, unbeknownst to me, I had rented a “local truck” and you were going to charge me $200 to drop it off at my move-in location. But instead, I had to drive more miles than estimated and delay my day even further, because of the terrible customer service.

Rating:

3.0

The "hump" ( freaking mountain) in to drive scrubbed the bottom of my limo hard twice. Had I know the driveway was that bad, I would not have gone there. There wasn't a lot of parking. It was taken up with other vehicles that looked broke down. Inside great, personnel great...needs outside image worked on

Rating:

2.0

The gas should have already been filled up. You leave in E and have to fill it halfway up? I’ve never done that. I recommend that the uhaul should have already been filled up for the use of customers. And whatever we used we would refill it back up.

Rating:

3.0

This location was closed at the time of drop off

Rating:

5.0

Dropped off the trailer afterhours

Rating:

4.0

Helpful and professional