Thanks to the team at this sight for being so helpful. Phil
renee J
Customer Reviews for Gallaghers Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service and support, and very accommodating for last minute pick time change.
Paolo TEverything was ready when I got there, truck was clean, paper work easy to deal with, no problems.
STEVE AIt was very nice experience, I really loved using U-Haul for my work.
Abhijit PNothing.
Marvin VPerfect experience. and service. I definitely recommend and will come back.
Xiaogang YI have rented from them before, always a good experience
PERRY KBest customer service in the industry
salim sThe only thing missing was a matress bag. Such lovely people. They get 5 🌟.
renee mYou guys moved the location and changed the size of my truck. Then the owner of this location calls me 2 mins before my Pic up and says she wants to get out of there so I have to hurry up. Then when I drop the truck off, I got dinged for extra kms even though you guys made me go so far to grab another truck. Plus the guy at the gas station lied to me about how much gas I needed so I had to pay a premium. Disgusting
MAIGHAN GDo not charge for rental equipment that wasn’t rented
Allison MJudy and company provide excellent customer service!
Jeffrey RConvenient location and friendly service.
Roger LGreat service, newer trailers with excellent hitch system. Only thing is it's a bit of a cluttered site, and a little confusing as to how to access the office for a first time user of the site like myself.
Lucas WThe UHaul web site and processes are NOT customer friendly. To rent just a trailer one has to click through many many screens. If there was an alternative option nearby I would never rent UHaul. As a Canadian, I want to see Canadian rental prices when checking the rental options not US (it’s unclear that it is US$ when viewing).. This changes to Canadian after your selection- at much surprise at the $$ difference.
ian MI absolutely recommend this location
Allen SI just wanted to leave a compliment to Gallagher’s garage, where I dropped the trailer off at. Thank you very much for your flexibility and excellent service in helping me return this trailer to a very convenient U-Haul location. Thank you, and merry Christmas
DARREN DPrepare the trailer in advance when expecting a pickup would improve the service for the customer This has nothing to do with this particular location but when I reserved, I chose a location that was 10 minutes away from home but the next day, the pickup location was changed to another that was 45 minutes away. I was not impressed
Reynald CI was actually pretty disappointed to find out the 6x12 trailer with ramp has a much smaller ramp size. It didn’t work for what I was picking up because of the size. I had to get another trailer to finish the job and extend the rental to bring it back because it was a local trailer. I paid for 3 days for a trailer I didn’t and couldn’t use. I’m pretty frustrated with this and U-Haul as a whole.
James RGreat experience, staff were very helpful. The trailer was pulled out and ready for me when I arrived.
Paul LAlready recommended to colleagues. Staff are excellent and service is quick and efficient. Appreciated all their help!
Said SKeep the same best service.
Florin CThis location has given me excellent service for years.
CARYJ FWindshield was very dirty, needs a windex
russel lNo improvement is required. Judy & Brian always put the customer first and do whatever is required to make things right.
Larry LVery professional! And courteous.
Ronald JTook pics of whole vehicle as there was 2 people but no one wanted to do truck inspection and 1 guy came to tell me to move my car as I was blocking but the street was the only place I could put it.
WILLIAM MNice cheery service from Judy
Claude FAlways pleasant people to deal with. Prompt and courteous service.
ROBERT SGreat customer service!
Jeffrey RReserved online. Pick up was a slow process 30 minutes total. Usually it takes 3-4 minutes. I had to redo all the stuff already entered online. The staff is great, very friendly and knowledgeable absolutely a great experience aside from the slow pick up. Will definitely use them again and plan for more time. Now for the equipment. Rented a 6x12 open trailer with tailgate (code HO). The end of the trailer is not full width, it has small enclosures on each side which I did not see in the listing, limits the usefulness of carrying longer items over 12'. I needed it to move lumber. It worked but make sure you load is not wider than the tailgate or it will not fit through the opening. The other downside of this trailer it is SUPER HEAVY over 1 tonne empty. Crazy heavy.
Greg RVery professional and good experience
Timmy CGood service and friendly
Kent BService was not great, basically had to go through process twice. Trailor was not there when i was supposed to pick up so had to wait almost an hour.
Peter MFront tire on passenger side of the trailer has uneven tire wear and for your own sake should repair. But all was good. Thanks
david cThis outlet provides excellent service. I use them often and value their reliability, service and even their friendliness.
Kent BSaw no need for improvement. Everything was very good. Very pleased with the service they provide.
Kent BVery polite and professional
Dave MThe service was great, no hassle .
wayne hStaff was kind and I received my equipment quickly.
Simon JThey were closed Saturdays, I dropped the trailer off and hoped for the best
jason mKeep up the excellent service! Thank you!
Denis RService was friendly.
Joan SI have had bad experiences in the past with other rental companies not having the vehicle I was promised. But, I needed a truck to move my son. On the uhaul web site I selected my preferred location (near my destination) and vehicle. That site did not have the vehicle I wanted, so I was directed to another location. That new location did not have good reviews, so instead I searched for the desired vehicle and chose Gallaghers in Kanata based on their great reviews. I double checked the day before my move and they said they had the vehicle ready for me. On moving day Gallaghers was great, the truck was ready, instructions for return and fill-up were clear, the truck was clean. Everything went great! Gallaghers has helped restore my opinion of the entire rental experience.
Brian MAll went as planned. Staff are great. Equipment was excellent.....Will use facility again
Steven Sa Gallagher's Garage is the best U-Haul location around. The staff there are friendly and helpful, and I can always count on them to have what I need in stock. They're also very efficient, which is a huge plus when you're in the middle of a move. They also keep their equipment clean and well-maintained, which is always a nice touch. I've been going to this location for many years and the service and people are top notch.
perry mnothing to say for improvements but wanted to take note at how friendly the staff was, and helpful. thank you for making our move easier.
Danielle WExcellent service with plenty of support available if you needed help
Bruce DEnsure close out process is accurate with U-haul.
Dominic CThe drop-off location was night and day difference from the Lively location. Judy actually reached out to me while I was in Timmins to ensure my drop-off date and times were as I needed. She was very pleasant with me on the phone after voicing my frustration during my pick-up. She made me feel at ease and not to worry about the drop-off time and to be safe in my travels. Thank you Judy!
Jim AThank you for the great service.
SIDDHARTH SI've hired from Gallaghers Garage many times. The staff there are always friendly and helpful.
David WI did online reservation, picked up as scheduled, returned. All smooth.
Geoff FEverything was well done, thank you
alan g