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AUBREY H
Customer Reviews for Goin Postal
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Servicio muy eficiente, el Asistente David fue muy amable y comunicativo, aclaró todas mis dudas. Fue haciendo los cambios según le estuve indicando, aunque tomé el vehículo por un solo día lo continúe utilizando por varios días, se lo informaba a DAVID y él hacía los cambios al momento. Volveré o utilizar sus servicios en el momento que oportuno. El vehículo estaba limpio muy satisfactorio. Lo he recomendado a varias personas. Todos dijeron que lo utilizarán en el momento necesario. Gracias por su atención.
NYDIA BThis was just a drop off point in a parking lot. The door was locked and didn't see any personal but, the no contact drop off was smooth and hassle free through the app. Would recommend.
JAMES JAt first the staff was very helpful and seemed to be knowledgeable of the process. When I went to pick up the truck there was a different staff member who could not find my reservation at first and called the person I originally spoke with. I received the vehicle and went about my way. The truck was very clean, even smelled nice, and was all ready to go for me. After I got home I realized I did not receive any documentation for renting the truck. I called the location and was told it is all on-line and I was good to go. I later received a call from U-haul advising my reservation had been cancelled since I did not pick the truck in time. I called customer service and found out since the vehicle was not checked out properly, I technically stole the truck. Customer Service was able to correct the issue and were extremely helpful. This location needs training bad or perhaps doesn't need to be a rental location. I would hate to see an innocent person get arrested for auto theft like I could have been. An ironic sidenote, I've been a Law Enforcement officer for 35 years and about to retire. That would have been a way to end an honorable career.
CARL RThey didn't have the blankets I had purchased/reserved. The inside of the truck looked like a soda had exploded all over.
SARA SBetter inspect rear door spring and cable This one malfunctioned due to neglect.
Michael BThe van wasn't clean. However, the representatives were very nice. If someone local needed a van the parking is easy.
Gwendolyn MProprietor is just not friendly. Seemed annoyed with me being there. The inside of the windshield was so dirty. I could barely see when the sun was setting. The rest of the vehicle was very clean.
ALLISON NThis is one of the best locations for me close to my house the gentleman’s very friendly, large parking area and behind.
Ryan TI think the concept of mobile checkout is good but I think it could use some improvement. The app had difficulty registering my ID and the camera on the app only focuses with a pretty far distance from the object you need to take a picture of. I think this led to the first picture not being usable for the system. Also, the verification of driver with a different phone or contact should explicitly let the renter know that they will be contacting them, but maybe I missed that. I think the app should let someone know that the estimated time to get the rental may take 10-30 minutes or some range of expectation. I also was unaware at first that it was required to have the app in order to do mobile check out.
eric rEasy pick up
Victoria QMuy bien
Amaurys lConvenient location for me. Just dropped keys at the desk and left. Offered to give the the person behind the desk my ending mileage. He declined
Keith WBetter parking for trucks
Derrick BRepresentative kept me waiting several minutes in the middle of the transaction to handle a phone call from another customer rather than placing the call on hold to finish our transaction. Other than that, location is convenient and scheduling was easy.
Kelly TCustomer service was great, just a walk through on the truck with more details to avoid uncomfortable moment, thinking that we are responsible for any damage on the truck. I took some pictures just incase.
Miguel MI have rent from uhual before. This time was a nightmare. I needed an extra day added on. They charged me for a full day but wanted me return the truck at 630am instead of 3pm. I tried calling customer service telling them I would return the truck earlier that night one of the representatives charged me for another day. Making it 2 extra days. I never requested that. I spoke with 7 representative and no one had answers and kept passing me along. Finally we took the truck to drop off and there was no drop key box. We were on the phone wait time of over 45 mins to speak to a representative to let us know that we had to drive out of the plaza and behind. No instructions given to us. After I parked the used the U-Haul app we had to reparo the car in the back. I hope I get the extra day taken off.
Yesenia RThis location did not have the rented equipment that I reserved online. They still charged me for the equipment. They then lied about mileage used which I tracked with a gps trip on my phone and over charged for miles not used. They charged for insurance even though I decline coverage. This location lies and upcharges. I will never used uhaul from this dishonest location ever again. When I tried to call to discuss the incorrect charges no one answers the phone. Worst customer service I’ve ever experienced
Jeremy L