I got overcharged for this U-Haul. I was told one price and got my bill and it was something different and instead of me picking my truck he picked an told me this truck is thee only one working but when I brung it back all the U-Haul was gone rented out
MURIEL J
Customer Reviews for Good Guys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is very professional and Accessible My truck is always ready when I arrive The process is very quick
NICOLE CThe battery was dead. a light switch was left on and we had to jump it. That delayed my time using the uhaul van. I also added a dolly to my order but it wasn’t in the van when picking up. Other than those two things it wasn’t great.
Crystal BEverything was perfect. Owner is kind, helpful, and honest. I’m a returning customer because how amazing I was treated last year, and I would never go anywhere else.
CRISTINA HNA
MICHAL SMike and his staff were great, very professional and helpful wouldn’t change a thing 👌 keep up the great work
MESSAD FGreat service.
STANTON FI don’t think I could say anything to improve for the next customer because you were polite, courteous, and very helpful to me. Thank you for your patience with my daughter taking so long and I really enjoyed you able to get your payment from my account.
VIRGINIA RQuick and simple service!
AJARAE RGreat service
STANTON FMike was a great help. Will use them again.
Stanton FMike was great, Very helpful. Will use them in the future.
STANTON FIm no happy for your service
ATHANASE SThe personnel were very polite and helpful. Explained in great detail how to use the big van that I rented. Showed where to put in gas, how to engage the parking brake and how to release it too. They treated me with respect and I would recommend them to all of my friends!!!!! Excellent people work there!!!!
Cindy EDoing good already
DEMOND CHad to wait an hour to get someone there so I could get the van. The app wasn't letting me get the keys and the keys weren't in the lock box anyway. The place is in a very dangerous area and made me very nervous to be there.
Tyler SThey are great.
Seanathan CNo problems at all! The service was great and extremely professional from my first contract to the last.
Beverly JKeep it up
amola nThe owner that check us in and out was amazing great customer service!
JULIE SNo improvement needed. The process was easy smooth and very pleasant. Looking forward to doing business with them again. I highly recommend. 5 star rating. Thank you
Lisa CUhaul was very dusty an dirty.
brittany bWhen renting the uhaul everything was fine on pickup however when I went to drop it off the location said open till 7 I arrived at 6:45 no one was there so attempted drop off anyway took pictures as app required then proceeded to look for the Dropbox for the key only to find that it was locked in a manner that the keys couldn’t be returned so I left them in the glove compartment seven days later non existent damage according to the pics I took where applied if gas was just charged to my bill an light interior cleaning I would be understanding
Alexander PExcellent! Mike went out of his way to get me out of a jam of my own making, and I appreciate that!
Eric TGet Google to feature your location as the “Go to” location for customers in the 45405, 45406, & certainly 45416 zip area. It kept trying to send me to Trotwood, Liscum and even further locations in the suburbs. I had to insist on the OTTERBEIN Ave location - because I know it is there, before it came up. I suspect that trend is causing you lost business opportunities and isn’t fair, just or right. I will certainly let people know about this by word of mouth when I can👍😉
georgia cGreat customer service, really friendly guys, clean equipment and showed us how to use everything. Will definitely rent from here again and recommend to friends
SUMMER AI'm told that I have to wait up to 3 days to get my deposit back from a truck I rented for 3hrs? What a friggin waste and I would like to inform you I'll be seeking another means of moving in the future
Mike Cnothing!
William HVERY easy to rent a truck for a quick move!! Great service!
William HNot the greatest location but the owner was very friendly and helpful
Jennifer FKeep up the great service
David GHard to get in lot was charged for insurance and when I pre reserved it online I denied insurance
Charles BThe truck was clean as hell but ran terribly as I was driving the truck back full the transmission kept getting stuck and would stay reving at 4 rpm while I was trying to brake it was pretty scary but we made it
Bailey M