Customer Reviews for IMS
(U-Haul Neighborhood Dealer)

Rating:

5.0

Repeat customer because of CS

Rating:

5.0

My husband and I are 82 years old,mark was great and patient and took up an hour of his time,he was a blessing

Rating:

5.0

Best service by far

Rating:

5.0

He explained to us how to use equipment, made it very easy on us

Rating:

5.0

So kind to us

Rating:

5.0

They where super nice to deal with

Rating:

5.0

They had the size I needed and it was perfect for my needs The sales man was very helpful and knew his equipment

Rating:

5.0

Everything was great

Rating:

5.0

VERY NICE PEOPLE,I ALWAYS CHOOSE THIS LOCATION

Rating:

5.0

Will only use this uhaul location. A plus

Rating:

5.0

Thank you again

Rating:

5.0

Great customer service

Rating:

5.0

Very nice people

Rating:

5.0

Put winches on the trailer like it shows on the app other than that nothing it was great customer service he hooked up the trailer and un hooked it he was very nice I would recommend that location for everyone thanks

Rating:

5.0

This location always have a truck excellent customer service this is the only location I get my truck from idk if he's the owner but I absolutely appreciate him every visit

Rating:

5.0

Mark really treated me good.

Rating:

4.0

Very friendly personnel. It was a pleasure speaking with him.

Rating:

5.0

Top notch customer care

Rating:

5.0

Everything was great

Rating:

5.0

Very friendly location

Rating:

5.0

GRACIAS

Rating:

5.0

Everything was good customer service was a plus and the uhaul was the perfect size for our move thanks so much will be using again and would definitely recommend

Rating:

5.0

Never have been treated this good before, by another uhaul location

Rating:

5.0

GREAT CUSTOMER SERVICE

Rating:

5.0

Best customer service in any business

Rating:

5.0

Nothing, awesome customer service.

Rating:

5.0

Nothing. You guys did great

Rating:

5.0

I rent from uhaul often. No where else compares. This is the best customer service .

Rating:

5.0

outstanding customer service. Made us feel right at home. Courteous and polite. Very helpful with directions and guidance on how to get to the location. Thank you for everything and being so kind

Rating:

5.0

nothing. Great customer service.

Rating:

5.0

The cup holder is too shallow to hold a large cup in place when you are turning.

Rating:

5.0

We always get great service from this dealer. Thank you very much.

Rating:

5.0

Very friendly and helpful, will recommend very highly.

Rating:

5.0

Great spot, easy to work with and friendly service every time.

Rating:

5.0

Did a great job taking care of my pickup and could not have been nicer.

Rating:

5.0

This is by far the best place I’ve ever rented a U-Haul from… from the moment I stepped onto their property they were nothing but nice and professional.. I recommend this establishment to anyone wishing to rent a U-Haul. I will never go to another place to rent a U-Haul.. they def deserve 5 ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Nothing, everyone was great and easy to work with.

Rating:

5.0

Mark could not have been nicer in facilitating my pickup of the truck and supplies. He really has a topnotch operation and does a great job. If you need a truck for a local or one-way move I would highly recommend you use this facility.

Rating:

5.0

I'll be back in a couple of weeks to rent again

Rating:

5.0

Great experience! Will definitely use this location again. The agent was awesome! Very friendly & professional.

Rating:

5.0

Very nice folks. Kind.

Rating:

5.0

The owner is very concerned and very polite.

Rating:

5.0

The guy at the first desk was sooo helpful and nice to us! He made the experience great! Thank you!

Rating:

5.0

Fast. Friendly. Fair. I have used this location on several occasions in the past and will definitely use them in the future.

Rating:

5.0

Very nice man at this location.

Rating:

5.0

N/a

Rating:

5.0

FIRST MR. MARKS CUSTOMER SERVICE WAS OUTSTANDING, I'M 71 YEARS OLD AND HE HELPED PUT THE DOLLIE IN THE RENTAL FOR ME FROM MY VEHICAL, I DON'T HAVE ANY NEGITIVE ISSUES, THEY ARE AN ASSET TO THE UHAUL COMPANY🙏

Rating:

5.0

Keep doing what you are doing! Great job. Thank you.. 😀😃😃😃

Rating:

5.0

Personable and friendly and helpful

Rating:

5.0

Quick and easy, very professional. Upgraded from a 10’ to a 15’ truck and everything went smooth. Will definitely come back to this location, very friendly. Thank you.

Rating:

5.0

Service was exceptional. We will definitely use this Uhaul dealer in the near future! Thanks again!

Rating:

5.0

Mark was fantastic to work with. Great customer service.

Rating:

5.0

Excellent service!

Rating:

5.0

Easy pick up. Very friendly and helpful. Definitely recommend them.

Rating:

5.0

Very friendly and accommodating. Great experience!

Rating:

5.0

Excellent customer service, very clean place

Rating:

5.0

Great customer service and nice clean and well maintained trucks

Rating:

5.0

Excellent customer service and all around felt good

Rating:

5.0

Nothing. The dudes at that uhaul place have been the best to work with. I will always go there as long as they have a trailer

Rating:

5.0

Excellent customer service and overall quality

Rating:

3.0

Very friendly and helpful.

Rating:

5.0

Manager there goes above and beyond. No need for improvement

Rating:

5.0

Mark was amazing! He went above and beyond to help me with my rental needs! Highly recommend!

Rating:

5.0

Very helpful! Easy process

Rating:

5.0

The personal at the location was very helpful.

Rating:

4.0

Mark is a great guy!

Rating:

2.0

The guy ripped us off $100.00 from that particular used car lot dealer in Theodore.

Rating:

5.0

My experience was great! The gentleman at this company was very friendly and easy to work with!