I had a different scheduled pick up location and no one ever called or emailed to say it changed. When I went to pick up the U-Haul at the original location, they were very rude & unfriendly in helping me understand/know where the new pick up was. When I went to new pick up, no one was there, only lock boxes but app didn’t have me set up at that location so had to call & spend 1/2 hr-45 min to get it worked out. Overall it took an extra 2 hours out of my time which made me late in returning my rental car & I got charged an extra fee.
JANELLE K
Customer Reviews for Kash Bro Waukesha
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there! Wrong address! 2101 is the correct address. Total shithole. Thought I would be murdered dropping off a trailer.
PHILIP PThe interaction was fast and perfect! Best experience I’ve had for a long time. Wonderful!
Joel HThey were 30 minutes late in opening - Was reserved for 10:00 AM - They arrived, after a call 30 minutes later. I rented a 15' truck and they only had a 10' available so I had to make 2 trips and double the miles plus take more of mu valuable time which means noting to them,
TIMOTHY K