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Darnell C
Customer Reviews for Kwikstop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've rented numerous trucks from U-Haul during all of our moves and this by far was the worst location that I've ever went to. It was located in a convenience store that was dirty there were bars on the windows and there was gambling going on in the back of the store. The clerk who was at this location had no idea what was going on and provided very little help. When I went to get the truck and the car trailer, both of them were located in a muddy a lot behind the convenience store. There really was no gate it was just a hole on the fence that the truck barely fit out of. I had to hook up the trailer myself and it was in such a way that I had to go in and ask the clerk to move another truck that was so close to the car trailer so that I could get it out of this muddy lot. Dislocation is totally unsuitable and unsafe
CHRISTOPHER GGreat customer service
TASIA HThe gentleman was very pleasant and helpful.
Lynda EThe cash register was very kind and nice. It wasn’t his fault someone misspelled my first name in my paperwork, he couldn’t find it. We had to spend 40 mins just to leave the vehicle there. Me and cash register called customer service and I was just told that cashier will take care of me and there was nothing they could do to help me or him.
ALEXANDR DIndividual had a hard time checking in the equipment
TERRY C