Customer Reviews for Merit Market Truck Stop
(U-Haul Neighborhood Dealer)

Rating:

4.0

Nothing

Rating:

5.0

Have a special two months out of the year where the rental rate is 49.99 and market it!! Then I would definitely use the rental a lot more. The staff was great!!

Rating:

1.0

This rental was the worst experience. Now there still charging my card a week later ,after all the bs

Rating:

5.0

It was a pleasure working with this location just a little out of the way. I tried to get a rental a little closer but the check-in was not working correctly and I never got a code. I cancelled that reservation and went here got a truck and was on my way within a half hour

Rating:

5.0

The location was closed, so there was no personnel. We appreciated the ability to return the truck and dolly using the app, especiallysincethe locationwas closed. It was Thanksgiving, so this feature was great.

Rating:

5.0

Everything was quick and easy.

Rating:

2.0

Peersonnel very pleasant; however, this location was understaffed. When we picked up our small trailer, there was only one person in the store and a line of people waiting to pick up U-Haul vehicles and he also had to wait on customers buying snacks, drinks, ice, etc. He was not able to go outside without locking the door and asking all the people to step outside. He gave me my receipt and sent me out to find the correct trailer, connect it and pull it out of the lineup of U-Haul vehicles. Again, very nice people, but not staffed to handle U-Haul rentals, in my opinion.

Rating:

5.0

l

Rating:

4.0

The trailer appeared to have been used for an engine or transmission move as there was oil all over the floor. I had to wash it to remove the oil and smell. Otherwise it was a great move.

Rating:

5.0

In a couple of weeks i will be going to this same location to rent another car carrier. Thank You

Rating:

5.0

Todo ok.

Rating:

1.0

I left gas in the truck and didn’t got a refund

Rating:

5.0

Check the trucks for leaking roofs before ruining someone else’s belongings

Rating:

5.0

Keep up the great work! Excellent Rates! No complaints!!!

Rating:

5.0

Exelente

Rating:

5.0

Very nice lady for intake.

Rating:

5.0

I believe that is needed to have more 26ft Uhual trucks at this location, since is a very active area. This will help us from waiting on truck returns

Rating:

5.0

Main the same service I received.

Rating:

1.0

While making my booking I was told by two employees of UHaul that it was a legal requirement that uhaul employees would connect the trailer we hired to our vehicle. I specifically booked a UHaul neighborhood location to ensure plenty of staff would be available to do this as it was the first time I was towing a trailer. Instead my booking was moved without my knowledge to a site 1 hour away, staffed by employees of a gas station. The employees were very friendly, personable and helpful, however they did not know how to hook up the trailer and we were told we would have to do it on our own. My rating should not reflect on the employees of this location, but the fact that the location does not offer the services that I was told would be guaranteed. The entire experience with Uhaul was frustrating, time consuming and ultimately would have been dangerous had we not found someone (not a uhaul employee) to help us connect the trailer properly.

Rating:

3.0

I was forced to spend an additional 90 miles in fees plus fuel because Uhaul doesn't have enough inventory in Fort Myers down to Naples. $115 wasted. I called to try to work out a compromise and was told there was nothing they could do. I will not be using UHaul ever again.

Rating:

1.0

I reserved a 26' Truck 2 months prior. I called 24 hours before pick up. They said they don't have that size truck, they only had a 20' truck. Did you ever try putting 20 lbs of shit in a 10 pound bag? We were not happy with this reservation.

Rating:

5.0

There isn’t much to improve on. The young lady was very informative and help with everything needed. Very pleased with the service.

Rating:

1.0

Furniture dollys were different sizes, I reserved two of them, a hand truck, and 2 dozen moving blankets. No hand truck, no blankets. And the truck remakes of cigarette smoke

Rating:

3.0

Rented a dolly. Tire lost cap before putting car on it. One of the fenders was nearly torn off and when I did load up the car I found one of the straps cut and to short. Lucky I had straps and was able to finish the job.

Rating:

5.0

Great Service

Rating:

5.0

Personal are very courteous and helpful. Will rent again from that location.

Rating:

3.0

Personnel at the drop off place were pleasant but didn't offer to help me unhook and park the returned u haul. I'm a 70 year old small stature woman. I got it done but some help would have been nice.

Rating:

5.0

Cathleen was amazing. She was so nice and helpful, and she made an extremely stressful situation a lot better. 10/10

Rating:

1.0

Passenger side seat belt was not operable

Rating:

5.0

People at this location were friendly and helpful.

Rating:

5.0

Excellent customer service skills, would recommend them to anyone

Rating:

5.0

Excellent customer service

Rating:

3.0

there was only one person to run the whole gas station and do the uhaul services so we had to wait a long time to pick up the truck.

Rating:

3.0

Location offers no help in hook up. Trailer had broken glass in it.

Rating:

5.0

Na

Rating:

5.0

Absolutely nothing Great customer service!

Rating:

5.0

Excellent friendly and expedient customer service

Rating:

4.0

Alternator went out. No AC. Blankets were miscounted and I had to pay for 2 that I never received twice.

Rating:

3.0

I needed an enclosed trailer to pickup 2 chairs for my house. I asked if it was watertight and was told yes which I think they believed it was,, However, it wasn’t. Not terrible bad but enough to soak one seat back and one arm on the chair. I couldn’t find the leak but it’s definitely there. Overall it was all good, thankfully no damage just had to dry it out

Rating:

5.0

Rep at the location is what made the experience great. Thank you for helping me get my sons bedroom furniture where it needed to be. Appreciate You!

Rating:

5.0

Better wifi

Rating:

5.0

everything was good

Rating:

5.0

Just keep doing what you're doing.

Rating:

5.0

Great customer service

Rating:

3.0

Get the computer system working so it does not require an hour to rent equipment and check it in!!

Rating:

5.0

Maybe have a dedicated person for the check-in. Had to wait for several customers to be serviced "after" I came in but I understand. Not a major hit but a slight inconvenience just the same.

Rating:

5.0

Amazing customer service! Quick and painless.