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Customer Reviews for Moes Service Center & Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was a service garage, guy at counter very nice and drop off was easy and quick.
MICHELLE LI did think that a truck that YOU all advertised on your truck for 19.99 or whatever it said had cost me $100 so you all should change that to $99.99 Local daily don't you think 🤔 Much more honest and not misleading don't you think ?
Michael SLove this place the ppl there are excellent!!!
Al JWhen we picked up the truck, it had less fuel in the tank and more miles on it than stated in the contract. We submitted photos of the fuel and mileage to Uhaul upon pickup to document the disparity, but we still ended up being charged for extra miles that we didn't drive. If the vehicle actually had the mileage stated upon pickup, we would have ended up 14 miles under instead of being charged for an overage. They allow you to submit disputes upon pickup, but apparently do nothing with the information submitted.
Janel YHelp hookup to truck
Kenneth WAs usual U-Haul has come through. I want to thank everyone at U-Haul a sincere thanks. Your customer service is unbeatable.
David SThey were respectful, expedient, and organized. Don't change a thing!
Brandon BExcellent and streamlined service. Simple pick up and drop off.
Mitchell KQuick and convenient service/location.
Hoda SAlways great customer service.
Larry CCustomer service was very helpful
Michael GOnline reservation was easy, but we got a call stating that our selected trailer was not available. When we called back, we were on the phone for 45 minutes and transferred 5 times. Thank goodness we finally called the local location.
Teresa BWhy is an additional $90 pending against my account? Your Biden fees are deceitful….
James SStaff was extremely nice.
WALTER MThis to was great and seamless. The employees were great, helpful and made this experience great.
MARGARET MI dropped off when they were closed but they received the trailer promptly the next morning.
Todd RI haven’t received my balance bank on my card??
RENEE SNever rent from uhaul. Awful company. App didn’t function properly, couldn’t check in or out using their app as advertised. Called customer service and they actually hung up on us when we tried to explain their app was malfunctioning. Terrible company save your 200 dollars and go elsewhere. Charged for equipment (dolly) that wasn’t even in the truck along with mileage over the allocated 52 miles. Ridiculous. Will never use them to move again.
Caitlin HMake sure the windshield washer is full.
RENEE HLocal Uhaul personnel very helpful & pleasant. Very frustrated when told the 15' truck I had reserved was not available. The 10' truck available at Tru Blu was not large enough plus my move included a washer/dryer & a refrigerator. The telephone agent was able to find a 20' ft truck at Moe's which is 40 miles away. My original reservation included a utility and appliance dolly, as well as 2 dozen furniture pads, but when I called Moe's to confirm my reservation, I was told they only had a reservation for the truck & did not have any moving supplies. The telephone agent was then able to find an appliance dolly & pads at Discount Cigarettes(not far from Moe's). So the night before my move, I spent several precious hours on the road picking up a truck & moving supplies. The telephone agent did arrange for the truck & moving supplies to be returned to TruBlu which had been my original reservation pick-up location & only a few miles from my home. It would be helpful if availability of trucks/moving supplies could be determined sooner than a day or two before reservation date.
Edward KExceptional customer service and issue was resolved immediately ❤️ love this location and will use in future
Michele AThese people were awesome! Very nice and understanding to our frustration with Uhaul.
Cindy MI dropped off at the wrong location than what was stated on my contract. Totally my fault. Mows said no problem they would take care of everything. Fantastic customer service
kevin iI love using U-Haul for local and short distance moves. The process is always easy to use and staff are great.
ROBERTA Ksuper nice and really helped.
Michael WInform the customer ahead of time that this location does not rent moving blankets or utility dollies. We ended up having to drive to Salisbury MD from New Church VA to find a utility dolly and lost 3 hours and UHAUL charged us for the extra miles. I booked the reservation and PREPAID for a dolly and UHAUL accepted the contract and the payment but did not honor the contract until I had to loose 3 hours of my rental window and had to incur the cost of the miles to drive to another town
Robert SUHAUL PRICE IS WAY TO HIGH FOR UPS DELIVERY
Jacqueline DYour prices have almost doubled in a year since I first rented. It's really too much. I need a other vehicle and am exploring different companies for hire. It is price gouging. And depressing for people on a budget. After renting three times I should get a discount.
LUCILE BWhen I got the trailer home I discovered a gas fireplace inside. Since I was 20 miles from the rental place and I was time crunched I had to pull it out to get my stuff in. While lifting it out the heave glass insert broke out and broke my big toe. As I said I was time crunched I had to load and unload it with a broken big toe. Very Painful!
Jerrod KWe were charged for 2 days and only rented it for 1 day. We ordered a hand truck and there were none.
Bruce AElaine Mcnure was very professional and helpful getting us on the road with the extra large rig we rented, 26’ van plus car hauler. Overcoming local availability issues. Thank you, great rig. Great move.
Peter ZMake people wait outside. Too many people in lobby.
Heather KVery friendly and helpful staff!
Lydia BThe U-Haul online experience was very frustrating and the wait time for customer service was in excess of 30 minutes. I ultimately contacted the retail pickup location (Moe’s) and the helped me get the reservation squared away. I will not use the U-Haul website again.
August LNice associated!
THEODOREALBERT RReceived a phone call the day before scheduled pickup stating that the truck was in their yard. Arrived at Moes at the scheduled time to find they didn't have my reservation for a 15 foot but did have a 26 foot truck. Moes let me rent that for a substitution charge of $50 when they said they would give me a credit, will contact Moes about the credit. Found out later the truck for my reservation was at a different location that the caller did not specify.
Harvey EExcellent service
RALPH REverything was good
Allan HRepeat customer for Moe's and I will be going back again! Only a few things left to move! Great experience, awesome to deal with!
Christopher HFirst trailer had a unacceptable worn tire. Second trailer had a tire with a puncture.(We were driving 2,500 miles). I was told only fix was for me to call roadside assistance and have one of the trailers repaired. I would hope that returned equipment would be inspected for safety worthiness.
RAWLEY Gtop notch
Neil BThey went out of there way to help us. Our transmission blew 400 miles from home on Thanksgiving day. I was able to rent a 15 ft truck and a auto transporter to tow our 4 wd vehicle back home. They even helped me load and tie it down. Highly recommended full service location.
Joseph B