At least have the lock bars to stabilize the loads.
Kenny C
Customer Reviews for Pack-N-Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location even the owner thought the charges were high for the rental it was almost like I got charged for a car hauler
Mark HGreat service
RALPH RDrop off took about one minute. Amazing!
RICHARD BQuick easy rental
Daniel MThe pick up all together we had a good experience
Gary WWhen driving it felt like it was wobbly
Carolyn DGreat experience. Easy and quick drop off.
Ole WEverything went great no surprises. Thankyou
Tony TThey were going to be closed for MLK and I was moving that day. Arrangements were made for me to pick up the truck so I can move. Customer service was great.
Michael AWay too much stuff for attendant to have to input into computer after already putting in all that same info when I made the reservation.
Richard HI HAD TO RETURN 48 BLANKETS AND HE WAS NOT DOING ANYTHING TO HELP ME BRING THEM INTO STORE. HE TOLD ME JUST TO PUT THEM ON THE FLOOR BY THE DOOR, IT WAS 6 HUGE PILES. HE WOULDNT EVEN OPEN THE DOOR FOR ME.
GREGORY MAnother successful move with the help of U-haul. Very dependable company.
William DWe drove it 19 miles and it was stated to be full. The hand looked to be full but we had to pump 21.60 in before the tank was actually full. That was just under 8 and a half gallons. There is no way we used 8 and a half gallons in 19 miles with zero idle time. Maybe the fuel hand isn't reading properly or it's leaking or something? It was just odd that 19 miles of fuel from full back to full was 8 and a half gallons. Maybe the last person didn't actually fill it all the way up. I'm just pretty positive it didn't use 8 and a half gallons. So it costed more than expected in the end sadly.
Lynn BN/A
WALTER MEverything was good, the pickup and rental arrangements were smooth. The drop-off was a little confusing. But a phone call with the agent straightened it out.
Randy SExcellent & friendly service with a convenient location. The parking could be better.
Joseph CHe was nice and helpful. Didn't have to take it but had room and accepted it.
Keith GAll good, great customer service and interaction
Jim SThank you!
Mikhail KPack-n-ship’s customer service is top notch.
Lisa SThis location is the best in Cleveland, TN. Save yourself time and just go to this location in Cleveland because the other locations have no idea what there doing.
RONALD TAwesome experience, highly recommend!!
Alex WVery professional well done
Chazz JMuch easier than other U-Haul places I have used.
KAREN CDid Great
dan mThere was a big rain and the truck leaked and some of my things got wet.
Donald WFriendly and helpful people. This location has easy access. I highly recommend this location for your hauling needs.
William JGreat experience. Very nice and accommodating.
Cindy CThe truck's suspension shook us for 4000 km & we ended up with health issues once we got home...horrible trip!!
Brian DGreat customer service and a very easy process!
Robert KVery nice
DOUG CEverything was great. This is the second time I have used this location and they are very friendly and willing to help in any way,.
Alethiia Hnothing
BRIAN WPick up was quick and efficient. Drop off was just as easy.
James MAwesome dealer!! See note above on major dissatisfaction with uhaul corporate!
Timothy KThus was our first time renting a Uhaul and it was great experience!
Thomas SEverything and everyone was outstanding.
Mike WNothing. Everything was good .
MALINDA WThe gentleman there was absolutely fantastic! Answered all of my questions and understanding of my stress that comes with moving!
emilee wTruck smelled like cigarettes.. It would be nice if you had some "smoke free" trucks.
Steven CNo improvement needed
Barbara JLocation was not open Sunday. When making the reservation, the location was advertised as open on Sundays.
Alfred CThe guy working was very rude. Just swiped my card without telling me how much he was charging me for. Uhaul also died (1 pm) and we could not get in contact with anyone.
Ashley MYou all told me 39 dollars and charged me 100 that's not r8ght
Ryan RNeeds additional staff. Closed during lunch.
David AOrdered to furniture dolly’s and when we went to pick truck up they did not have any, that’s the only reason why i didn’t do excellent
Cayci RLarry has great customer service etiquette and great service...
susana hContinue to treat others as they treated me the guy was very nice and very helpful I told him if I ever need a u haul I would most definitely come there
Valerie M