The U-Haul app sucks big time and if you can’t make it work then go back to human transactions!!!
DAVID F
Customer Reviews for Pettit Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I originally made the reservation online and declined the extra insurance protection. I also did the pre registration, submitting pictures of my license. When I arrived, the agent acted like he couldn't find a reservation and requested my ID again and took his own pictures. The total price he gave me was also higher than the online website. When I got the receipt I found out he added additional protection insurance I didn't want and ended costing me $8 more than I expected. I don't know if there was some issues and he honestly couldn't find my reservation but I suspect he saw and wanted to add the additional protection for some reason and either adjusted my reservation or made a new one. Either way I'm unsatisfied.
JAMES WNot be so expensive
Ciara HNice service, wouldn't use anyone else.
DENNIS BThe check in was over a half hour late and I was charged for 7 gallons of gas when I was only 1/16th tank (1 gallon) low
WILLIAM MThe website was not working properly and when I called I was transferred and not serviced for over 25 minutes!
Lisa JStay loyal much love.
WILLIAM PAssociates were Generous with their Time, & Knowledgeable about Product, Very Helpful in Inspecting Product, for Proper Use/ Size ect.... Large Convenient Clean Facility, Lot Big enough for a novice to navigate to and from.
KARL SVery friendly staff.Quick and easy pick up.
Joseph BThe second location was very helpful but U-Haul did not contact me and tell me that my original truck wasn’t going to be there so when I did go to pick up my truck it wasn’t there, therefore I had to drive two hours to pick up a different truck adding my total drive 10+ hours when it should have originally should have taken the 8 1/2. Not very happy with my U-Haul experience at all.
Dasha J