Chad was wonderful, so helpful and kind. I wish this location could keep him, he is an amazing caring person. Thank you for all of your help, we would never have gotten out of town without you.
Tonya G
Customer Reviews for Pro Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Chad, Rachel & Jen go above and beyond. Great customer service, friendly, professional and go out of their way to accommodate any needs. I’ve already recommended Pro Storage.
Heather PChad goes above and beyond! Great customer service, knowledgeable Jen & Rachel also are great!
Heather PThe Gentleman was so nice. The cost to rent good. I also got a unit there.
DANIELLE DThey charge extra of what they would tell you ..
MADINA AService was excellent and very helpful.
DONALD HThe inside of the cabin was not clean due to mud but I believe that was from the snowy day when I picked it up. The rest of the truck was in great condition and the person at the desk was very friendly and helpful!
McKylie HVery friendly.
TRAVIS HExcellent experience. The gentleman who helped me was amazing
ANNETTE PThank you for great service!
DIANE JI only wish the issuing organization had been as professional as pro storage.
Steven LEasy place to get in and out of. All Uhaul equipment is pretty used and abused and that definitely goes for this location. The online check-out is convenient so the store doesn't have to be open, but the amount of pictures I have to take and amount of steps is cumbersome and annoying. Look at a car rental app like Avis, or any of the other ones. Very seamless and easy to login and grab my vehicle. I
Matthew HThe representative, Chad was awesome and took care of all my needs. The truck was clean and ready to go when I arrived. The location were I rented was easy to access and easy to get to my storage facility. I would highly recommend these guys.
Samuel IExcellent Customer Service
greg GThe gentleman who assisted me was incredibly warm and efficient. Top notch customer service.
Sarah SThe lady at the front desk was very efficient and pleasant. Made the experience better.
William LI always go out of my way to book at this location. Th manager is so friendly and helpful. Always a positive experience at this location
Robby RThey went above and beyond to ensure a great experience.
Leo SExcellent service. Great experience. Thank you.
Paul MThe milage was off two miles and the service light was on. However, the customer service was wonderful!
Josette KStaff was super friendly. Answered my questions and concerns. Gave advice on if equipment would work for what we needed and showed us the equipment before to make sure we were satisfied before renting. Staff was friendly and made return quick and simple
BAYLEE CEverything was great! We were able to walk in and rent a truck right then and there! Chad the receptionist was incredibly friendly and easy to talk with, and so kind! Kudos!
Caitlin NNot sure what to do with rented dolly so it was just left in the trailer since this location was closed when I dropped off the trailer.
Hyrum TCustomer service. Take phone calls out of sight of customers. Waiting is part of the deal but waiting because one of two employees is bs-ing on the phone is extremely annoying.
Tyler EGreat service.
bruce rEverything was perfect. The gentleman at the desk was very friendly and helpful. Perfect customer service.
Christopher STell me what my final bill is I only used it for a few hours
Phil ELittle tricky with the self checkout app. Other than that great experience.
Brad JWas crazy to me I had to pick up my U haul an hour away from my reserved destination and was not financially compensated with a discount.
James DSuper easy and great experience here.
david cNothing
irvin aTruck had as n engine light on and tire pressure indicator. Requested a furniture dolly, was not in the truck. Mobile process was long for having to be at the location to do it.
Zach WThe mileage was not correct in pick up. Low tire. Check engine light on.
Autumn NDon’t allow your employees to lie to customers. We were told we were being “given” and extra day because that’s “what he likes to do for his customers”. He didn’t tell us that he was still charging us. And didn’t find out until we returned it in another state. Very dishonest
TANDY AGave me the wrong tow dolly and overcharged me. I need to rent another truck this week but I won’t be using uhaul this time unless they make things right.
Juan GExcellent service. Chad was very helpful, friendly, and welcoming. Would definitely use this location again.
Robby RI had major issues with dispatch! This locations was awesome and Chad did all he could to fix dispatch’s mistakes but at the end of the day I will never use uhaul again. They sent me on a wild goose chase to 3 different locations saying they had what I needed just to find out 2 of those locations only had half what I needed. The third location (Layton) dispatched gave me a trailer wayyyy too small to haul the vehicle I was taking. They gave me a utility trailer to haul a vehicle?! Make that make sense. All this made my long drive ten times worse.
brennon wBest customer service! Will always go to this location hands down.
audrey gGet rid of your app. It is extremely confusing and only irritates people who are not tech savvy. I will never rent from U-haul again because of the App
Joeseph EGreat customer services at this location.
Benjamin FYour app vs. the instruction video on how to self check out didn't match up at all. It took me almost an hour past my pick up time, and a long phone call with customer service (which I was disconnected from before I got resolution), to figure out how to use the app to get the truck. Once I got the key code, I found the lock on the lock-box corroded and it took me a while to get it to unlock so I could get my keys. Overall, I was dissatisfied with the process, and will not self-check out in the future.
Sean Pnothing, the guy at the desk was super helpful and it was a great all around experience!
Christopher DI had issues with the truck starting, believe it was a loose battery cable, but everything else was fantastic.
Ronald SIt was very easy and quick, so we could be on our way to move
Rosanne RI always come back to this location because of Chad. Such a great guy so kind, easy to talk too and always helpful. He does such a great job and I appreciate him. Thank you
Heather MIt was easy to find and they knew I was coming!
Christine WThe team was very helpful and friendly and the rental went very easy the truck ran very well
robert hSuper friendly/ helpful employees.
Neasha MChad Butler, office manager, is fantastic! Twice now in the past year he has helped me find the moving truck I needed, and once was on the same day. His attitude is wonderful, communication is great, and customer service might as well be his middle name.
JOHN BThank you for your great service!
Jeffrey KGas tank wasn't filled from the last person. I ended up paying for it and then some. You're welcome to the next. Otherwise everything was OK.
Heather MThe team here is so helpful, friendly and professional. I have always received excellent service here and will continue to give them my business, even though it’s not the closest Uhaul to my home. Thank you!
RONALD TVery helpful, especially for our last minute emergences. They took care of us well. Thanks
DANNY TVery thing went as scheduled , smooth sailing. Excellent service.
DANNY TGreat customer service! This was my first time ever renting a U-Haul and pulling a trailer. They put my mind at ease, helped me hooked the trailer to my car, and sent me on my way. They gave me extra time, because of the winter storm that came in, to have it back to them and they also helped me unhook it from my car. I will definitely go back to them again.
Rhea AVery courteous
Robert AThe service was excellent - location was clean and Jenn was very good at explaining the contract and details Thank you
Richard EThanks 🙏🏽
Maria SBrakes in van need replaced
Kathryn B