we were charged for gas when it was brought in at the 3/4 marked as noted on our paper. They said they would look into it. No response at all from them. They said they cancelled their U-haul account as it was too much trouble.
charles s
Customer Reviews for S&J Towing And Transport
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reservations were made before the date of pick-up through an online website. On the day of pick up I was told that my car trailer was not available and that I would have to pick up the truck and then drive to the trailer location. The location should have picked it up for us per the reservation details. The company name was not provided in the text message when picking up the car trailer. The location was not identifiable by the address as the 'location' was behind the front business and the unidentifiable parking pick-up area was narrow, muddy, and rocky - not customer-friendly. When securing the trailer, the employee did it incorrectly and this was thankfully caught by my husband - this was unsafe and not what you expect from UHaul and their providers. The trailer receipt was sent by text. The person who checked out the trailer said to leave it at the UHaul truck location because his contract was ending on Saturday, February 1, 2025, the same day we were returning the trailer. We returned the truck and trailer to the same location on time. We informed the person checking in the truck and trailer about the way we were told to do with the trailer and to drop it off with the truck. Later that day we were charged a - Drop off at the wrong location Fee to our credit card. We called the Uhaul helpline and are awaiting a response for a refund.
Kelly MThe worst of the worst is what happened to me today at that location. I do not recommend it to anyone, they are thieves and they have not stolen money from my account.
Javier AI can’t believe you even call this place a drop-off location. It is a partially rented area behind two other businesses. The office was closed. No one answered when I called. If it weren’t for the fact that they have cameras that went off while we were trying to park the trailer, we would have never known where to put it. Uhaul should not be sending people to this location.
ELIZABETH SThey did not answer phone calls except for once before we dropped off the trailer but not again to determine the truck drop off. Sketchy location with nobody there despite them showing as being open twice when we tried to drop off.
Alec SThey couldn’t find the key for the truck I had reserved to move a specially sized item. We didn’t have time to try to go to another location and start over so we had to accept a smaller truck. Barely fit the item in the truck and it got damaged because of the smaller space. The location also reeked of cigarette smoke.
Savannah SN/A
MEKONEN MI cannot remember the guy's name, but he was ready when I arrived to collect the U-Haul. He was friendly, knowledgeable, and professional. I appreciated all that he did to get us in and out. Thank you
MAE RAbsolutely horrible customer service. They tried to make me take the equipment to the back myself with little parking and told me that tmthey were going to charge me a storage fee if I didn’t move it. I will never go to that location ever again. Ever again!!!!
Shadrich H24/7 did not work. Had to go into office and do all the pickup info.
BRUCE GGot the equipment in a reasonable manner, but the place reeked of smoke and the environment felt unprofessional and a bit sketchy. I would not choose to go here. The blankets we rented all smelled like tobacco, which was quite inconvenient as I felt I could not use them on upholstered furniture.
Brenden GAllow customers to do their own check in. Do not choose for customer.
tiesha d