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James W
Customer Reviews for Sea Mountain Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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DAVIS LThere was no-one there. We had to sit outside a gate with a lockbox. It took us 40 minutes till we gat through all the requirements to get the lockbox combination. Trying to take a picture of my license to get it just right was time consuming. Once in, the 10' truck was in the very back corner of the lot There was a check list about the milage, gas gauge, etc. All was OK. Once we started driving, there was a lot of air noise coming from the top of the drivers door. You couldn't hear anything but the rush of air. We stopped at a Lowes and got some foam window sealer and painters tape and sealed the top of the door. So, I don't believe that the truck was driven before I picked it up.
Richard Sgreat experience, highly recommend
TIMOTHY GVery efficient
Elizabeth WBalance the wheels.
WILLIAM HI was overcharged
Adam LArea was small and very tight to maneuver around. Check out process was not smooth. Customer service person was nice and helpful.
Cooper BN/A
WENDY VGreat service! Highly recommend!
Brein WGreat experience! Fast, Friendly, and knowledgeable!
Andrew HFriendly people and willing to help
William GGreat experience. Thank you!
Brein WI had some problems with the emails and websites before the pickup, but that was my inexperience. The owner was very friendly and helpful organizing my rental.
Roger BGreat customer service. Representative was friendly and knowledgeable. Walked us through the process and answered all our questions. I am very pleased with the service. The U-Haul truck took us from Little River SC to Lexington Common apartments in Greensboro NC without issue. Thank you very much. Lewis Apple
Lewis AEasy accessible location to receive key and van.
Shacore WQuick service- friendly staff
Linda NVery Professional.
MICHAEL CEveryone was great
Chris JYour advertised 20 foot truck is only 16 and 1/2 ft maximum interior box length. That's deceptive and potentially dangerous for somebody who needs a full 20 ft. That should be discussed and addressed
Michael CVery efficient in helping me drop the trailer off.
john rpart time person working and was unable to upgrade to larger trailor.
Mary DCharged me for a cleaning fee although it was given to me that way. Clean your trucks and stop charging people for something you should have done. Disgusted with this place and would never come here again. Do better!!!
Janelle TKeith was very helpful and accommodating. A pleasure to deal with. Keith made things right when the total needed to be adjusted. Thank You Diane Alto
Diane AThe repertory at this location was very helpful in making a time change that I requested. The truck was ready, on time and in good shape.
REITZEL MProfessional, friendly and competent staff.
Raymond GMy reservation location was changed 3 times because the guaranteed trailer was not at each location. The people working at each location was very helpful and nice however the reservation system on Uhaul was horrible because they were the ones responsible for the changes. We went from a location 10 minutes away to one 25 minutes away then almost an hour away. One instance was because the reservation system allowed the renter to extend his rental after the initial 3 day period was up. Again the people at each location were very helpful. I think the fault lies in the reservation system saying the item is guaranteed and then allowing people to keep it which inconvenienced us! We had to extend our stay in South Carolina because of this.
Barry SHey charge me a complete day for 1 hour late drop off.. i think that was excesive. Maybe a charge fee but not a complete day including the insurance. I had to put the trailer on and off of my car bc they dont have nobody to help you install or recive. They need it do better. Thanks.
Franklin C.
Greg FExcellent experience
Lorenzo CThe pickup and drop off locations were great. Keep up the great work.
Elaine RQuick and easy drop off. We will definitely be back here to rent again.
Troy GThis was my drop off location and even though the store had the open sign still on the gates were closed and I called the store several times. Finally someone answered and they said they would be there to help me lift the Uhaul off for me. My only issue is that I was towing a Uhaul, not driving one and putting miles on one. And I was still charged the same amount as it would be for driving one. So I don’t understand that at all!!!!!!
Stephinie Jthis was not the original location for drop off, as the one listed on my paperwork had limited hours, and was closed on a Monday. I contacted the Sea Mountain storage location, and they were very accommodating. Very professional staff, had me in and out in no time, and gave me a followup call to ensure my satisfaction. A good experience on both ends.
MARK DTop notch service! Thanks
Charles MEasy to find location very friendly.
Donna BThe gentleman who help us with the return was great
Cherry H