App was hard to navigate. Too many steps and didn’t work right. I gave up and did phone order.
ROBERT O
Customer Reviews for Ship Michigan
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Need newer trucks or fix the fleet, such as air-conditioning, radio speakers, and need new absorbing shock fluid. The truck is too bouncy and rough to drive. Overall, customer service is excellent.
JUANITA FBest service i ever had
VITO TNot even worth to write anything no one cares or values your concerns
MICHELE MIt was excellent.
LUPCO SVery nice no problems
KRISTA MEverything about the experience was great from start to finish.
REGINA LUhaul needs to improve on making sure when entering in the customer information that it is correct. This is the 3rd time when I either pickup or drop off a Uhaul they always send my brother my receipt or codes numbers when trying to sign in. The front desk person changed and tired to correct my information but it still goes to my brother phone. Then when my brother reserves a Uhaul they send his receipt and information to me. Why does this keep happening and we have different phones and information? Can you please correct this issue?
MIRANDA RManager was top notch - best real experience in a long time.
HERBERT LThe truck cabin smelled like smoke and wasn’t in very good condition- lots of wear & tear. The person I dealt with was friendly.
Timothy FWebsite would not work to check it in
ANDREA LIt was not well marked as a uhaul location. I dropped off after hours and nearly passed it.
ZACKARY J