Customer Reviews for Simple Storage of Gaffney
(U-Haul Neighborhood Dealer)

Rating:

5.0

Friendly and professional service. Had reserved a 15 ft truck but actually needed a 20 ft truck. They had one on the lot and let me change my reservation. Keep doing what you are doing!

Rating:

5.0

Very kind and expedient

Rating:

5.0

Nothing to improve! They were so nice and it was beyond easy of a process to checkin/checkout. And it was definitely worth the price. I used a 10 foot u-haul for a couch and it fit it perfectly with still a good bit of room!! If a u-haul is needed again I will definitely return!

Rating:

5.0

Just keep on doing what they are doing, Excellent service.

Rating:

5.0

I had a reservation for pickup at Forest City for 10' truck and car trailer neither was available so I went to Gaffney SC in the meantime I lost my helpers so I had to load by myself totally unacceptable Gaffney SC had their act together

Rating:

5.0

At this point, nothing. Just continue the excellent professional, friendly, and quality customer service to everyone.

Rating:

5.0

The attendant gave clear instructions on how to use the equipment to ensure safe transportation of my vehicle.

Rating:

5.0

No concerns. Just continue with the great quality of customer service to everyone.

Rating:

5.0

No hassle, convenient, professional, and courteous staff.

Rating:

5.0

Friendly staff. They had everything ready for our reservation. Truck was clean and worked great for our long journey.

Rating:

2.0

Truck was awful. Back door would not latch properly. The inside was nasty, steering wheel needs to be recovered or replaced. The noise level inside was so loud I had to scream for the other individual to hear me; truck sounded like it was coming apart

Rating:

5.0

Nothing! Everything went great

Rating:

5.0

Again, seamless, easy peasy, friendly, professional.

Rating:

1.0

I’ve rented from this location several times. I never had a horrible experience until now. So I would recommend this location. Not going to let this one bad experience ruin my business with Uhaul rental at this location.

Rating:

5.0

Very respectable and the price was reasonable

Rating:

5.0

Easy process, pickup truck an go

Rating:

5.0

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Rating:

4.0

Everything went well and well received and informed about all requirements. Service was quick and simple and very informative. Thanks

Rating:

5.0

Excellent customer service by both gentlemen working at this location. Very kind and helpful! Great location!

Rating:

5.0

Just train your employees so that they know that your trailers have a universal receiver i.e. 1 7/8 or 2 inches ball works on all trailer. I had to change my 1 7/8 to a 2 inch ball because your employee requested even when I showed him the description on line clearly stated either one would work.

Rating:

5.0

Friendly and Curtisity I'd rent again

Rating:

5.0

We saved almost an hour of drive time by finding the equipment we needed by ourselves. If they had just notified us that our truck and trailer were in Westfield, it would have saved a lot of worry. A phone call to UHAUL gave no satisfaction. We had to figure it out ourself.

Rating:

5.0

The lock on the U-Haul was hard to turn to put password in stood there for like 10-15 minutes trying to get it to turn so I would just suggest somehow making it easier but otherwise it was great

Rating:

5.0

It took a while to find what I needed cause uhaul has changed the name of their equipment, but when I finally found out what they call it instead of a trailer, it was a quick and smooth process. The attendant was helpful and friendly.

Rating:

5.0

U-Haul systems went down as soon as I got there which delayed the rental, the guy at the counter was very quick when systems were back up and running!

Rating:

5.0

Excellent experience! Thank you

Rating:

5.0

I will definitely recommend this location. They really know the meaning of patience, integrity, and great customer service.

Rating:

3.0

We got what we needed, but very few trucks are ever available.

Rating:

3.0

I don't typically have an issue. But this time, due to the negligence of one of your contractors. I did. I was told I was paying for something I did NOT receive. I got stuck in the mud and couldn't get out. I was charged $144 because you guys refused service. Something you KNEW to put on. Something you TOLD ME I had. Until I NEEDED it. If I got a flat tire or if I got stuck in mud or snow. Et al. Everything was supposed to be covered. It wasn't. I am extremely displeased!!!

Rating:

5.0

Very thoughtfully and polite staff.

Rating:

5.0

Customer service was AA+ at pick up location, and after hours drop off was easy. However, the truck was not in good condition. NO heat in truck (was already 40 minutes away when realized, and on time crunch so could not turn back) It was a very rainy and chilly day. Made for a very cold and uncomfortable 8 hours after getting rained on while moving and having to spend the rest of trip wet and cold with no heat. While the truck was not very old the transmission was whining and clunking, struggled to shift and accelerate on hwy even with no load.

Rating:

5.0

Everything was great

Rating:

5.0

Only complaint I have the truck ran like crap. It needed new brakes and the suspension was shot. The motor surges and cuts back while it idles.

Rating:

5.0

More volume to chose from

Rating:

5.0

The truck sounded like it was coming apart. The suspension could not absorb even the smallest bumps on the road. I rented a Penske a when I moved from NYC to Georgia and again Penske for a multi state move. No problems and a smooth ride with 26’ trucks. This U-Haul was 10’ and felt very uncomfortable. The fuel gauge seemed to be off.

Rating:

5.0

Fast service

Rating:

5.0

Make sure they have the right equipment in the truck.

Rating:

5.0

It would be awesome if the driver seat moved up an down, for us short folks. Just a recommendation.

Rating:

5.0

The nice guy who I spoke with and conducted business with that Saturday was absolutely a great guy he was just so happy to help Great Customer Service at the Uhaul place in Gaffney SC on Floyd Baker Boulevard.

Rating:

3.0

The first part of the rental went well. The driver got 2/3rds of the way to his destination and the A/C quit working in the truck. It was one of the hottest days of the summer. Also the engine a had a miss and ran somewhat rough. With the truck loaded it was hard to keep it in between the lines. It wandered quite a bit. On his return trip he stopped for fuel and the truck would not start back up leading to more aggravation. After many tries he got it to start and return to our shop. We dropped the truck back off at the office and I explained the issues and asked for a discount on the mileage. The associate stated he could not do that. He gave me a number to call and explain. I called several times with no answer and no return calls. I will not recommend this location and will not be renting U-Haul again.

Rating:

5.0

A good experience

Rating:

5.0

The truck vibrated on the interstate at highway speeds. Id say just make sure all maintenance is completed to make sure vehicles are mechanically sound before renting out, especially for prices paid for renting them.

Rating:

5.0

Everything was very satisfying to me

Rating:

4.0

Fast and easy, friendly service

Rating:

1.0

N/A

Rating:

5.0

Always super friendly, quick and accurate. These guys are our one stop shop for everything U-Haul for our moving needs. Simple Storage is a business we go out of our way to patronize because they always have the equipment we need available and at extremely reasonable prices.

Rating:

4.0

Overall good experience! The interior of the truck I rented was dirty. It wasn't horrible, but wiping down the seats and dash wouldn't hurt. An advertised $19.00 rental turned out to be $70. The location and personnel were great.

Rating:

4.0

Very helpful and friendly.