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KENNETH C
Customer Reviews for Son Of A Junkman Sylacauga
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ever nice people to deal with made things just as nice at the move as well as it was at the beginning
Brenda SI was charged for SafeMove after I said I didn't want that option. I would like a refund for that amount of $15.
TIFFANY RNothing at all very good.
ANTHONY DThe best and easiest location I have used. Had what I needed, it was ready and everyone was great and helpful.
DAVIS FEverything was great julie was fast and very friendly and it was such a easy process
ROBBIE MI was told to fill up the tank but it was 3/4 full. It would be adjusted on the bill but it was not. The truck was not clean. Address these issues with the sales person before I left. They lied. Don’t trust them
CONRAD SThe business was closed so I used the app for equipment return. The location was ideal.
LAVERN CGood southern people
JAY NGood southern staff
JAY NPlanned on getting 24 moving blankets. On had 6 in stock.
CHRISTOPHER Kcare about the person and talk to them like one instead of being greedy money grabbers.
TREVOR MIt’s a junk store! What do you expect! They need to dust everything.
PENNEY KWash the vehicle
WENDELL MEverything was great and the service excellent
CORY SJulie was so friendly at Son of a Junkman. Highly recommend using her location.
AMANDA MTruck was fine. Needed a hand truck. There was an appliance truck in the truck. Had to waste precious time getting that exchanged. And was charged for an appliance truck. Still trying to get that refund. Rented 12 blankets- none were in the truck. Wasted time getting them and had to wait so they rounded these up. Exasperating since all this was reserved several days prior. Seems to me the attitude was oh just let them do all the work when they get her, because we don’t want to be bothered. 😕 Not cool! I would recommend because of location only.
S VReally slow
GREGORY BNothing
JEFFREY HThe rental process and pickup was very easy. The folks at the pickup where helpful. friendly and courteous.
Steven WVery personable staff
Jeffery RCan was filled with dog hair and smelled like smoke. Had to ride with the window down due to allergies.
Alayna POver charged me for something I did not ask for.
Appollonian CEquipment was not where I reserved it to be picked up
Ann PHave the items reserved available at the original location site. If equipment and truck aren’t available i should get a call in advance to make other arrangements. Obviously that would cost U-Haul because other companies don’t pull this nonsense. My reservation included an appliance dolly. I drove almost 60 miles extra from my original reservation site to get the truck and dolly reserved weeks in advance. Once there I was told that they did not have an appliance dolly. I was fortunate in that when I did my inspection check-in there was one in the truck that was not in their system. That was after we had gone through all the what are we supposed to use to move our stuff question and angst. The extra miles also put us over the allotted mileage. U-Haul then wants to charge us more. Or maybe the extra charge was a claimed late arrival which was the agreed time. Anyway, I blame U-Haul for their overall process. If I make a reservation in my hometown that is where the equipment should be including the extras. U-Haul needs to work out getting what the customer needs at the location needed. Figure this out U-Haul.
Andrea WWas charged 2 days for a trailer I only needed for 1 day. And my drop off location was 30 mins from where I was at so that was an hour out of my way just to return the trailer. The 1800 number on the receipt when I called to see if I can leave trailer closer to where I was the guy was not helpful and very rude .
karean wThe lady who helped us was very friendly and considerate. She knew what needed to be done and got me on my way as quickly as possible. I do recommend this location to anyone needing a U Haul
Larry DEveryone at this location were very professional and helpful. We would recommend Uhaul to everyone. Thank you!
Carle JMake sure your trucks run better
April MMy drop off location was very helpful and respectful
Jeffery TThere was extra equipment left in the truck - I had to remove it prior to leaving or I would have left with a dolly that I didn’t need nor pay for
Jay NThe rental truck was not clean. During my 5 hour drive, I had to endure a high pitched screeching sound.
Tracy SWould like to receive the extra $60
Zachary MI didn’t have the two Dollies I requested
Mike WNothing. The lady inside the store was extremely helpful and answered all my questions in a professional manner.
Randy PEverything went smoothly.
John BDon't Change me Twice
Joe CGreat service and the lady was very helpful
Cindy PNothing everything was perfect .
ANNIE LEverything was great.
Floyd BMake sure the mileage is correct because they will over charge you. I am currently disputing charges.
Brandy PQuick check-in, staff was friendly, polite and very helpful.
LYLE RThe Best. Jina was awesome.
Leif M