Customer did not leave a comment.
susan b
Customer Reviews for Sonoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outside of truck was dirty, I had to clean all the windows. Truck ran very well. My drop off in Okeechobee, Fla. was much better than Steinhatchee, Fla. The attendant in Okeechobee was very friendly and quick.-
John DWe filled up the truck. We didn't receive the truck full of gas. Today I then received a charge for $25.48 for gas!
Karen GI had to do everything myself I tried to get a bigger trailer and it was not in their system, and it took so long to figure out that I took a smaller one, but still paid for the bigger one, and then when I tried to leave, it was attached to another trailer so I was pulling away with two. Anyways, I ended still ended up getting charged for a trailer that I didn’t receive.
Ginger SEmployee is not a very sociable person. He is always very short with comunication and abrupt,like he is not happy with his job. He never comes out to help hookup the trailer. If it wasn't such a convenient location,I would never use this location again.
Thomas SThe gentleman running the location / store was extremely helpful. Although He had to do The rental agreement on his cell phone it would be much easier for him and faster if he had a laptop. Other than that my experience was very good. Thank you.
Lacey DThe pickup location was great the guy worked with us which helped with the stress uhaul caused us…reserved in Steinhatchee then Uhaul said we had to pick up in Perry (hr away)then we changed back to Steinhatcheee…day before uhaul said we had to pick up in Jax…went to Steinhatchee location and uhaul was there so called uhaul and they changed location to Steinhatchee very stressful ordeal with uhaul when already dealing with a stressful move…btw had to sweep it out before we could even load it!!!
paul wn/a everything was good
Tamara RMake sure the original rental location has the van that is promised so you do not make your customer drive an hour and a half for a rental.
Emily SUHaul was very dirty I had to scrub down before I used it needed some sweeping out inside. Customer service average. Was a convenient location
cheyrl eEven though I entered all the required information from home, the representative had to reenter it. The redundancies seem a bit ridiculous and waste valuable time. The UHaul website indicates that there would be very little to no paperwork at the pickup location.
Jeff LVery slow check on. Gave us a traitor that did not lock to ball. Had to remove it after my husband put it on the ball because agent went back inside. Agent did put second trailer on the ball and hook up. Seemed unsure of what he was doing. Slow equipment clean enough but bad first trailer
sharon fA+
Michael PI had never rented before so I went in to see what I needed to do.he said just to park it anywhere and he would do the rest. He did not look at the truck, check the mileage or check for damage. I had to call a week later to get him to put in that I returned the truck
SHANNON SThe employee/owner complained that I was bringing back a trailer that he had an overabundance of It was a convenience store also so he had to tend to those customers first.. He did not help me take it off the hitch.
Kay SNo complaints
arron p