great custoner service
marlene c
Customer Reviews for Southampton Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
outstanding customer service!!! clean trucks, friendly service, always willing to assist in any way to better the experience of renting a truck
marlene cLisa is very pleasant to do business with. Very accommodating
CRAIG SNothing to improve. I will never rent from another Uhale facility. Love everyone there.
JANE WVery friendly service
MICHAEL Smore turning around space
marlene cLisa is always a pleasure to do business with
CRAIG SJust keep doing what you're doing! It's working well at this location. Great customer service.
Michael ELisa is a pleasure to do business with. Highly recommend this facility
CRAIG SNeeded a small trailer on short notice and they came through instantly. Very happy! Highly Recommend.
CLIFFORD JLisa at at this location is exceptional. Very caring, and I always rent from her
Jamie RFriendly service, the equipment has always been top notch and available, and it's a local business. Would definitely recommend and use again.
YUCEL KMrs Giberson was fantastic
JOHN LDesignated parking for where to leave your vehicle while using the rented truck is really poor. The signage and communication from the location is not optimal. The numbers are worn on the lock boxes which makes it difficult to do the lock.
Hilary Bthe pick up was miserable. the signage was inaccurate. it took an hour to figure out where my truck was and how to get the key. this facility is a truck/auto repair shop that seemed more like a junk yard. it took a while to locate my truck number as the truck was backed in and it wasn't easy to find. the app closed and once i finally found the key lockbox i had to call customer service for the combination. the lock box dials were old rusted and took more time to get the right code. the truck was fine and rest of the experience was ok. i will never use this location again.
stuart yLisa is always a pleasure to do business with
CRAIG STrucks parked with others very close on sides and back making backing out of spot difficult.
DANNY FJust keep doing what you’re doing! It’s working well at this location. Great customer service.
MICHAEL EFriendly service, the equipment has always been top notch and available, and it's a local business. Would definitely recommend and use again.
YUCEL KI understand it was after hours when I dropped off the u haul but the parking was very un clear, the lighting was almost non existent and the key drop off wasn’t explained. I walked behind the repair shop to the u haul building, in complete darkness, the door was open but no one was inside. I resided to lock the key in a u haul lockbox with a Manuel lock which seemed to be the proper thing to do but I was unsure. Definitely would not return there.
Jason SLisa at at this location is exceptional. Very caring, and I always rent from her
Jamie RLisa is a pleasure to do business with. Highly recommend this facility
CRAIG SMrs Giberson was fantastic
JOHN LNeeded a small trailer on short notice and they came through instantly. Very happy! Highly Recommend.
CLIFFORD JMake sure that the booked vehicle / rental equipment is available at the location. Could not pick up the truck from the location i booked it from, and did not get the rental equipment i had booked.
Gaurav AThe truck was spotless. Easy & efficient rental. Thank you
Kristine MWorker was very kind, very helpful, very professional, and very efficient. Thank you for hiring such good people.
Corey VLisa was very helpful. Pretty rustic environment. The place was a junkyard, litreally.
PAUL AOutstanding customer service. Keep it up.
John MBetter signage to locate office which was in building behind the primary business at this location. Person checking me in was very friendly and helpful.
EDWARD HFine location. Place was packed with cars (it’s an auto body shop) and above 15-20 other U-Haul trucks/vans. I had a tough time finding a location to park the truck without obstructing entrances, etc. would have been nice to have had the locations other business (auto body) not impact space for their U-Haul business. No other issues. Did not interact with anyone as the business is closed on Saturdays.
BENJAMIN WAwesome customer service.
JOHN MLiss was excellent. The office was busy with customers. While resolving issues with other customers, she had us in & out in 10 minutes. I spoke to her directly to reserve a truck. She is a professional. Everything through her from start to finish went exactly as planned.
FRANCIS SLisa always does an excellent job! Extremely customer focused and on top of every detail. Thank you!
JOHN WEasy transaction. Lovely lady who handled it. I will certainly be back.
ROBERT WThe female that helped with the rental at the location in Southampton nj was the best. She went absolutely above and beyond and was down to earth and just overall a amazing help
NICHOLAS PI will only use this location.I refer all my friends to them
Cheryl BLisa at southampton uhaul is the best!!
Jamie RVery friendly and professional, thank you!!!
Amanda TLisa was awesome! Highly professional, very courteous, and extremely helpful. I would recommend this location to everyone. Thank you very much.
GEORGE RStaff was extremely kind and friendly. Helpful as well. Wasn't the fastest process so just be aware it could take more than just 10-15 minutes, though I don't consider that to be much of a problem.
Justin Cvery friendly and very focused on customer service
Janet MEverything was as it should be. Equipment that I reserved was what I got, it was well maintained, and the representative was friendly, professional, and overall was a wonderful experience.
Frank SGreat team. Went above and beyond to accommodate my needs
SALVATORE CLisa was awesome. Very accommodating. Will recommend her to anyone who needs a U Haul.
DOUG ECould not have asked for a better experience!!!
Thomas KEasy holiday drop off, follow up the next day. Great friendly staff!
John WLisa was so nice and helpful! She made the entire rental experience pleasant and easy. We will definitely recommend this location to anyone we know looking to rent equipment and will definitely be back ourselves!
James TGps on App sucks. Wouldn't show location properly.
Salvatore OReserved online upon arrival and eventually finding the building behind the building that handles the U-Haul I found out the owner who handles U-Haul was on vacation and would not answer her phone. The elderly mechanic had no clue of my booking or how the U-Haul process worked. I was on a tight time schedule. After hours of walking around trying random keys in trucks we found one. I later found out this truck was supposed to be down for repair. Resulted in long call with U-Haul to ensure I wasn't going to be responsible for anything. It was a joke of an experience.
Scott BLisa is womderful at Southmpton Uhaul
Jamie RGreat value and enthusiastic and professional customer service.
Joshua WThe agent there was amazing!!!
Scott RLisa Giberson was SO helpful. The office location was a little tough to find but once I did, Lisa was friendly, knowledgeable and efficient. There was a discrepancy in the miles I drove the truck but Chris from district office took care of it.
David WLisa was extremely helpful and went above and beyond to make sure I was comfortable with my rental!
DAVID BThe people there are amazing very helpful and nice.
Jennifer LEverything did work out very well.
GIOVANNI MFriendly service. Felt like family.
SALVATORE CLisa is always willing to help if you ask.. booked a truck for one time but had to change the time for earlier in the day and was willing to accommodate us.
KEITH LLisa is always friendly and efficient!
KEVIN GThe owners are extremely accommodating.
Steven MThe online reservation was easy! The woman at this location was so friendly and helpful. Even the process to alter my order once I had the vehicle was painless. Thank you!
William VI didn’t get the lady’s name who helped me at the desk but she was very friendly and made things super easy.
John LThe staff at the location were pleasant and efficient
vincent sVery nice lady who helped me,Very friendly and fast service.I had no problems with my experience.Truck ran perfect.Would certainly use them again.
BILL AIt was a very easy process to rent. It was quick as well. The customer service was great. She showed me the proper way to hook up the 5'×9' trailer. I would definately use again. Thank you!
BRIAN MHard to find office. Seemed like a less than professional operation
MICHAEL C