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Michael S
Customer Reviews for Springfield BP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The dude behind the counter didn’t do my contract the correct way so I have to pay almost double bc of a miss communication
JACOB COrdered 12 blanket pads. They did not have them. Added $60 insurance charge that I did not request. They removed the charges when I told them I did not want the insurance.
David TThe non American that runs the BP station needs some Uhaul customer service skills. He was rude from the first encounter. He did not know how to check in this truck a day early. I left this drop off sight because I didn't feel safe because of his demeanor.
gary jI reserved a 15' truck for pickup in Rincon, GA. The guy at the pickup location was extremely rude and insisted that it wasn't at his location even after I SHOWED him the reservation and confirmed that it was to be at his location. He then sent me 10 miles away to a location on the other side of Springfield georgia. When I arrived the guy said that they had my reservation but didn't carry 15' trucks and that I would have to pay for the 20' truck. Overall I would, and will, tell anyone to avoid both locations.
Jeremy N