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JAMES G
Customer Reviews for Standard Repair Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up location was very informative and helpful. Would definitely use them again in the future if needed.
DAVID CNo personal hours of operation made the drop off difficult.
Christopher KCigarettes were put out in the cup holder which I had to remove , truck smelled of smoking as a result
FREDERIC RGreat rental experience!
Bruce PWas disappointed that my pick up, location changed from 5 minutes from my house to 30 minutes in order to guarantee the truck.
Laura CNothing needs to be improved. This location was great.
Richard JGreat service at pick up and drop off!
William DIt was terrible. Wr got there few minutes late. So it kicked rest out. Nobody told us if l a te. That's what happened. Once. We. Re made reservation. Found truck. Stupid lock to get key. Was frozen. Took us. 45 minutes to get it open.. should be. A. Dry spot or. Covered area. The truck was. Fifty. All. Cup holders ha. Cigg butts in it. No straps of. Anything. In truck.. then. App. Didn't. Give me. Option to. Choose drop off. Horrible. Experience
sera ltone down the political barrage
John RThe trailer needed to be swept out. The floor was covered with dirt and gravel. Also they didn't have a trailer jack so hooking up and removing had to be done by hand.
Edward BVery helpful people! Even though the website told me there were no trailers available, the lady at Standard Repair fixed us right up!
Jeffrey HAll was great, very nice folks.
Edmund BCould not have gone more smoothly….
Dominic NThe people working at this establishment are friendly, helpful, and professional. Would definitely due future business here.
Jay HThe drop off was fine but there was no drop off box to be located. I walked around the whole building and saw nothing. So I had to put the keys in the center console and leave the driver door unlocked unfortunately
Shannon LThe people were personable, polite, respectful and helpful. Great to see family businesses thriving and even though it is further for me to pick up from the location, I will be happy to do it anytime. Please thank them directly for me for being so nice. They are a great representation for Uhaul.
Robert RGreat Customer service. Was very helpful will use them again in the future.
Andrew RTruck was not checked in when I returned it on time. Called location and they said it was a computer issue and if that was the case I understand but I feel like there still should have been better communication. When I rented the truck there was a 1/4 of a tank of gas and when I returned it I put $6 of gas in bringing the gas gauge above a 1/4 of a tank and I was charged for 2 gallons of gas. I then called the location again to say I put gas in the truck before returning it and I was told she would adjust my bill so I am waiting for a refund.
Molly HThank you.
DANIEL SWe went to this facility for a rental due to the fact that the rental that used to be at Depot crossing gas station is no longer up and running with that said this location is convenient easy to get to easy to get out of very pleasant people in the office we would treat it absolutely wonderful no complaints at all they are above board on courtesy customer service making sure everything was in the truck that we needed and making sure that the truck that we did have was exactly what we had ordered and it fit my whole entire two bedroom apartment plus all the boxes that usually have everything in one load I was so grateful they are wonderful people and I highly highly recommend them to anybody else who lives in Wareham or locally that needs to rent a U-Haul they were very pleasant and easy to deal with thank you very much for all your help. We wish you well with your future endeavors and we wish you extremely success with your business with you all have a great day and thank you again. 🎉🎊🎉🎊🎉😉🎉😉
Russell SWe were told it would be open when we got there. It wasn’t. We were able to drop off but very frustrating
Sean CGreat location, always great service and reliable availability of vehicles.
Zoe Nvery helpful and pleasant to work with.
Mark NDid not get utilities that I paid for. And the truck that if rented had garbage bags in it filled with trash.
Sergei ENothing
kelly mProfessional and on point
David S...
PAULO OBest service anyone could hope for. Great job y’all!
Michael WGreat service, friendly staff overall great experience.
ROBERT MI think it's disgusting charging $170 to go from Florida but to return to Florida you charge $662. You are ripping off the consumer.
Sandra LI love the after hours drop off via online.
Todd NI didn't appreciate being called well after I dropped off the equipment. The caller said he was calling about the equipment I rented. I answered, "Yes?" He responded with, "What's up with that?" I had already dropped it off during business hours at the correct location. I don't need someone calling me and asking accusatory questions. This is after the first reservation ended with me refusing a broken trailer with the tongue supported by a stack of wood. I have pictures. I'm not impressed with this latest rental.
PETER CThe front of the cargo van's cab was full of sand, so I had brush what I could out before I started. The Trump 2024 signs all over the business lot also made me uncomfortable.
Jennifer CTrailer was dirty when received.
BENJAMIN Nawesome service
Sean LBe honest and forward about mileage restrictions,over charges and be accurate on price quotes ,, have contract ready and go over it with the customer instead of giving them the keys and letting them leave before sending email contract
Scott RVery helpful staff, quick checkin.
Michael RThere was were a number of political items and paraphernalia about that made me uncomfortable doing business there.
john MExcellent experience!
KATHLEEN GVery friendly and accommodating.
DOUGLAS FEverything went very well very professional I would go back in a minute
GLEN GThis company was very accommodating go there again everytime
daniel mI was missing the blankets for my Order
Kris AI told an employee that I was dropping off a trailer. No one offered to unhook the trailer for me, so I did it myself. I am not sure this is how a trailer return is supposed to go.
David HI didn’t appreciate the amount of Trump campaign signs that were on the property.
ANDREW Gvery good customer service
FRANCISWAGNE Fpicked up rental after hours via uhaul iphone app. 5 furniture were ordered, but were not in the truck - can I get a refund for the furniture pad charge? Cell phine service at that location is only 1 bar , which made the pickip process slow.
David HThis location was super easy to work with. Highly reccomend.
william n