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JARED M
Customer Reviews for Star Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice staff and facility
JEFFREY KCharged me for two days when I returned it the same day. 9 hours later to be precise. There shouldn't be any confusions yet I still have not received a refund.
Bulut OSomeone should be there during business hrs so one can get their rental.
Bob FJulie was a delight very informative glad I rented from Star
Kathryn mNothing at all. Called last minute was able to pick up the truck within minutes of our call, check out was quick and very efficient and we were on our way!
Chris MI like that everything is done through the web. It’s really convenient. Thank you uHaul!
Julius YI had a wonderful experience at Star Storage renting a Uhaul van. Storage Specialist, Julie Harte was absolutely delightful and made the process quick and easy. The van I rented was totally clean and drove amazing on in the mountain roads of GA. This is the BEST experience I have had and it was so nice to know that I felt safe on the road because the van was in such great condition. I will refer anyone in the area to this location! Thank you for making a stressful time easier to navigate:) Peace, Love, and Blessings.
Deanna DI was charged a second day and the unit was returned same that night. Office was closed
LaMar MRental went very quick and smooth...no problems with equipment...
FLOYD Gunresponsive to any form of communications. Answering service informed me that they (Star Storage) would call but never did. No call, no text, no email, nothing.
Antonio FLocation seemed fine. App crashed several times when I was trying to return the vehicle. It was late at night, so pretty frustrating. Also, I paid for pads but didn’t get them.
Andy GExcellent customer service.
Victor FThe person at the front desk was helpful, profession and a welcoming during the renting process.
David RTruck took multiple times to start and smelled of fuel. Pretty sure it needs a fuel pump or a starter.
Joel WGreat company to rent needed trucks or vans from. This is my third or fourth time using this company. I have always had great service and assistance (fast) when needed.
Judy BThank you Julie, excellent customer service!
Francisco Athe Customer service agent was very knowledgeable and helpful;
yatan sThis is a storage place that happens to have U-haul trailers for rent. They do NOT have any staff to assist with hooking up. Check-in was 10 minutes, and I had to do the hookup myself. Other places I rent frequently from, have a much faster check-in process, and have staff to quickly do the hookup.
Ronald SEverything was perfect today. Clear, smooth, priced just right, and service with a smile!
Clay OLocation is great. Their staffs ate super helpful. I booked uhal from this location teice. Very satisfied. However, Uhal app is not good or reliable. At pickup it could process steps. I had to do it via uhaul web. Had this experience in the past as well. This app needs serious improvement.
Saikat RN/A
TIMOTHY KHi, tire pressure was low and the vehicle was not clean.
MATHUSUDHANAN RGreat overall experience. I picked up the truck outside of the sites hours if operation using the UHaul app. Pretty straightforward. When you do this though (pick-up outside business hours), they will need another contact to verify who you are (spouse, relative, etc..). They (someone from UHaul offsite) will need to call that person before you can get access to keys. This did not take long though. Very pleased with this site.
Paul RI was charged for 2.5 days of use when I only used it for hours. The check engine light was on the whole time and the truck really struggled to start. The AC would only work half the time. The equipment I reserved wasn't available when I picked it up.
Chris RRental process was easy.
Andrea PThe app needs to be faster. Wasted a lot of time for the app
Gordon UThank you...great experience
Rebecca KThe vehicle was in an expected state of cleanliness and repair but gave reliable service for the intended use. The CSRs in the office were very pleasant and attentive.
Andrew LThis is located in a convenient location and staffs were really helpful and flexible. The truck I rented was clean however it was a bit old though.
Ratheesh NThe check service light was on for wheel
Karen CGreat loacation and services
Gustavo PThe mobile check-in process for approval was extremely frustrating. When I eventually reached my truck and opened the back, it was covered in mud, and the furniture pads appeared to have been previously used. I was greatly disappointed given the cost of the service, leading me to return the truck the very next day.
Angela Hkeep up the good work and have other locations be like this location. best little 10 footer i have ever rented, road like a dream. staff extremely friendly and went above and beyond to help me out. i would def go back to this location. one negative is the online check-in/check-out. there are many steps, more than I expected, and due to poor cellular in that location, I had to keep taking photo after photo until it finally uploaded. That cost me rental time and it's just plain aggravating.
Daniel KClean, Professional, and Friendly. Highly Recommend.
Jim KSuper friendly staff.
Chris AThe staff at this location are top-notch, patient & friendly.
Steven Cvan needed exterior washing and vacuuming in cab.
Richard TGreat folks to rent from!
JACK LKeep up the good work
Reese JNice person she help me faster
Ruth CSo far the best Uhaul place to go to, these girls are the best.
Gurpreet SWe were very happy with the availability and the office staff was great!
Becky RAlways need someone available to assist in hook up!
Gary RNo help or knowledge with regards to properly hooking up the trailer. I had to go to a different location to get my reserved truck.
Charlie GThese ladies are the best, one can never have any issues at this location.
Gurpreet SGood experience
Doug FHad no issues at all .
Gurpreet SPerfect situation. Thanks!
Paula YTracie is absolutely the best. Genuinely friendly, yet professional. I would do business with her any time! However, the same cannot be said for UHaul personnel on the phone. One of the most negative we experiences I have had when I was the customer. The agent I spoke to was no help whatsoever! He could take lessons on being the front person for your company it is this bad experience that will keep me from using UHaul again.
Vicky HIs the second occasion I used your services and both occasion was great including the people Who gave me that wonderfull experience
Armando TExcellent overall experience
Bill DIt was not a smooth transaction while picking up the vehicle. Even though the Storage timing said that it is open from 9:00am but at 10:00am until 10:45am no one was there to had over the key to us.
Suman G