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Christopher P
Customer Reviews for Store Here Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at the storage place was very rude and hateful. She said she didn't want the uhaul dropped off there, she hated uhauls on the lat, she first tried to tell me to take it somewhere else. Then she told me it would be n hr to check me in cause she was on lunch, it was 330. She finally decided to Check us in, it take maybe 10 mins. I get she was on lunch, but the doors was open, and the time that she argued with me about dropping it off, was the time it took to check it in.
Leslie SNothing
BERNARDIS SEasy load is always good thing. Make moving less stressful
James MSo far so good
barbara gI used the app for a local return truck, but when I went to get the truck at the agreed upon location there was no truck available. They didn't notify me either in a text or email. When I contacted customer support, I ask if if I could rent a one way close to the location where my daughter was moving from back to my location. They said there was none available. They did find a truck 47 miles away from my location, but I had to return the truck to that location. It cost me a $100 in milage and the extra cost in fuel. My questions are why didn't you contact me when no truck was aviable, and why did I have to make new arrangements to find a truck when you knew you did not have a truck available locally. I know this complaint will go unanswered, that is why next time I will rent from one of your competitors even if they charge a higher rate.
Justin TThe 24/7 share program could use some updating as it took me over an hour to get moving with the rental truck. Customer service agents sounded irritated due to Uhaul errors. I wasn't offered any compensation or incentives for the pickup and drop off inconvenience.
Lisa GThe unit that I received had faulty breaks.
Tiffany CDriver side window does not seal correctly resulting in excessive wind noise. Check engine light was on. Vehicle smelled of dirt, needs new filters. Have wifi access for customers to speed up check in/out process. Spent 45 minutes trying to finalize rental which all could have been handled before I ever arrived.
Allen CAs advertised on the truck, there is a place on the bill that says $20 for one day. I thought it couldn't be true and it's not. Once you add this and that the bill was more than 3X. It could never be $20. I realize you have to make a profit but you lied. Honesty is always better!
David SFriendly and helpful staff.
MARY TI reserved an appliance dolly and received a regular dolly with no straps. This made it very difficult to move a washer and dryer. I don’t think this was the fault of Store Here Self Storage. They were not the location that I originally had my reservation with. I blame U-HAUL corporate for this.
Mike WVery helpful with online check out. But did think uhaul requires me to online check out when you have a person available to do this was a little crazy.
Alison GEnsure that property is available to rent truck from
William HThe mileage is wrong and I had a horrible experience with uhaul. I will never use it again
William MYou have lost me as a customer. Hello Ryder. You have made an unauthorized charge on my credit card and I can't even get anyone to discuss it with me. Your customer service sucks. I have tried calling, emailing and using chat. None of it works.
Gid RTerrible
Benjamin FEven though we set up to have contactless delivery, the we had no cell reception with ATT at their location. They were able to check us out quickly and friendly.
Darnell MVery professional and knowledgeable. Great place.
Danny WDid not get good paper work did not have date on it and price was differ then person said had to do again only had no date only one or two lines very bad paper work
amy g