Customer Reviews for The Muffler Shop
(U-Haul Neighborhood Dealer)

Rating:

3.0

I had no problems with any part of this experience! I was very satisfied!

Rating:

5.0

Nothing. It was fine.

Rating:

3.0

Well helpful and good to work with.

Rating:

5.0

Everyone was accommodating and quick

Rating:

2.0

Well it was pretty dirty and she did U-Haul business sitting out in the garage where they fix mufflers you had to step over things and when I got my dolly it was greasy the truck was not cleaned

Rating:

2.0

Closed on Saturday and Sunday, so they charge me an extra day. Even though it was returned on time.

Rating:

2.0

There was oil all over the back of the truck bed and ramp. Oily footprints everywhere. I had to mop with Dawn 3 times for thirty minutes before it was safe to actually start moving. Other than that, everything was great.

Rating:

3.0

The dolly and pads we rented were not in the truck. Very frustrating to have to drive an hour on country roads when we were supposed to pick the truck up 2 miles away from us, to find things missing that we rented.

Rating:

3.0

Easy process

Rating:

1.0

As a customer when calling to make reservations for a U-Haul pick up time and date was set ,but on arrival on the property the business was closed was given a number to call and winds up doing the process online, giving personal information picture of your license picture of your insurance picture of driver address which was not recognized online, very long frustrating process , which ended up being an hour and a half from the original time that was set to pick the U-Haul up. My credit card was used wants with my permission and again without my permission. Highly recommend in person when scheduling to pick up U-Haul and and return time, need a better system, my experience was very unprofessional.

Rating:

3.0

We dropped off outside of open hours, so no personnel were there.

Rating:

5.0

It was very helpful, if we did not use it we would have had to make multiple trips.

Rating:

5.0

No comment it was really satisfied

Rating:

1.0

I reserved a 20 ft truck. She couldn't find my reservation and then gave me a 26 ft which I was nervous drive. She didn't offer any extras. She was very unprofessional and should not have charged me for the 26 ft only the 20 ft. Very dirty facility. Very unprofessional. She didn't tell me what time the truck was due to be turned in. Didn't tell me any information about extra charges so I was charged an extra almost $80 that I didn't budget. Instead of paying the 158 I thought I reserved it ended up costing me $270. So that cut into my moving budget. I was not happy with the service.

Rating:

5.0

Maybe improve your website. We had trouble with it accepting our pictures and stalling out. Making us start over many times.

Rating:

5.0

I can’t think of anything except to make sure you mention the insurance in the initial phone conversation. It was a great experience and I do like the insurance.

Rating:

1.0

I dropped the trailer off on Sunday which nobody was there not a big deal I had my son with me to help me unload the trailer I went first thing Monday morning to make sure that all the check-in was correct left my phone number because she wasn't there she never called I again went up that afternoon to get it all done and it was not that Pleasant. She didn't even know I dropped off the trailer even though I left a phone number she had went out and checked the trailer.

Rating:

5.0

Sean did a great job getting me all fixed no problems thank you UHAUL and The Muffer Shop blessings💕💕

Rating:

3.0

Make sure equipment requested gets put in the truck before customer leave, I requested a utility dolly for 7 bucks, got to the moving site and it wasn't in the truck, and still had to pay for it when I returned the truck.