Office person was very friendly and helpful.
MICHAEL M
Customer Reviews for Towne Storage Riverton 12600 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative was very helpful, and extremely kind. It is rare to come across good customer service these days, and she was exemplary.
SARAH VI rented this online to be picked up on a Sunday, and the office is closed on Sunday. The online process to pick up the truck was very confusing and cumbersome. Thank heavens there was live chat to save me, or my moving day would have been ruined! The app wasn't accepting my email or password, so I had to use the web version. Ok. The "pick up my truck" wasn't an option for me, and thanks again to the live chat for helping me with that. Then the website wasn't accepting my pictures for no reason, because eventually it accepted the same ones I was trying to upload. Overall, I suggest having a statement on your website for people who pick up and/or drop off on Sunday to make sure we know how time consuming and cumbersome it might be. OR, Maybe have some open Sunday hours at the office. Overall, of course I am happy that I was able to get the truck keys, but I will never rent a Uhaul to pick up or drop off on a Sunday again.
Cynira VSuper friendly staff, helpful and attentive. Definitely use this location again.
JOSE RExcelente todo buena la atención recomendado 100$
OMAR LFull of snow on pickup that I had to clean up. Then I took it for a short errand and left it with more gas than I picked it up with and they charged for gas still. It got the job done but it wasn’t a good overall experience.
JONAS HI was charged for items we told the company that were not in the truck when my wife picked it up. Also the truck also only had .75 tank of gas. We filled it up when done. I will be calling the rental company tomorrow as I am a truck driver and just got home and just saw that we were charged for the pads and the handcart of which they didn’t provide.
Melinda VThe equipment was maintained except for how dirty the floors of the cab were. The office staff were amazing.
Amanda GThe truck was fine and pick up was fine. I arrived before drop off time at 2pm. No one was there. Store was locked. There was a sign saying they would be back at 2pm. Next customer arrived to pick up truck at 2:15pm. Still no one. I called the local number twice and left 2 messages. Nothing. I then called the national 800 number and they helped me check the truck in and I put the keys in the drop box. It was now 2:30pm. Still no one. I left 30 minutes later than I wanted in 105 degree heat watching the poor next customer stuck trying to pick up a truck he reserved and still no one was there.
Justin BPerfect
Javiar JPick up and drop off seem to be seamless.
Bonnie DI had issues with check in. Called the service number, they were not helpful at all
Blaine BNothing
Johnny HWas expecting to pick up truck from a uhaul location and not a storage place. When requesting the uhaul online i requested to bring the truck back to Kearns and not Riverton. Employee informed us that we would have to bring it back to them otherwise we would be charged around $250. So we added extra miles bringing the truck back to the location we picked the truck up at instead of a location closer to where we were going. no walk through of truck prior to release (mileage, truck inspection, gas, etc), had to use a different card then what was saved on my file and was not told that the card we used would be replacing the card we had on file and was charged. this was a family members card and did not give authorization to be charged when truck was returned. Employee was very nice so that was a plus.
Sarah BGreat experience, thank you
Majid HIt turned out that I made a 3-hour contract on March 29, 2024, until 0830 at night, the vehicle was delivered at approximately 07:30 at night, you can check surveillance cameras, deposit the vehicle key in the box At night, on March 31, 2024, I observed a charge of $90.79. I inform you that I was very busy moving and when I went to make a purchase I noticed the unauthorized charge. Please I need a refund of the extra money charged.
david CTruck had an oil light on, dolly wasn’t connected to the truck enclosure and didn’t have the screw to connect it. Also got charged a full days rental because I was late dropping the truck off by an hour.
Jeremy BIt would be nice to know, as a first-time user of the app, what to expect at pick-up. I didn't know what the process would be or how I would get the keys. So a tutorial of what to expect at pick-up would be helpful. I spent 20 minutes filling in forms on the app before I could get my keys, and it would have been helpful to know about that so I could have arrived earlier to take care of it.
lenore sI love the UHaul app. It makes the reservation so easy. Their rentals are in great condition and very affordable. I would recommend this service to everyone.
Ryan WWhile on the freeway there was a high pitch noise in the cab. The passenger side mirrors bounced making it hard to change lanes. There were only 4 blankets not six. There was a hole punched in the roof of the body of the truck. The wing nut on the dolly did not twist easily.
Craig MI feel cheated! It was my second time renting a truck with you for my move and it was disgusting! I'm so upset! The customer service was pathetic, she charged me too much money and she was not friendly in letting me know what could happen if I arrived early to pick up the truck, it was an hour before my scheduled time! Come on, why didn't you tell me that you had to charge me an extra day just for one hour! This is a scam and I do not recommend it! They are unfair and their workers don't mind charging them without notifying people and then telling people I'm sorry, we can't give you any difference back. I will not return to you
Krissmely GI really like uhaul services it’s makes moving easier thank you
Abudl KTruck might need to be maintained.
Ryan CHad a great experience renting a U-Haul here! Customer service was helpful, friendly, and efficient. Rental was easy & quick.
Doug SIs a nice location
Argimiro SThe best
Victor BThe truck was dirty inside and didn’t run very smoothly. We have rented Uhaul several times in the past and this one was the least maintained. The positive was the customer service person at the front desk was great.
HEATHER PThe young lady at the counter was very polite and made turn in easy.
Ricky RStep-by-step instructions posted on the door would be nice when there is no one in the office to leave the keys with when dropping off a vehicle. It said go to u-haul.com, but those were the only instructions. I would’ve appreciated more thorough steps.
DONNA PDon't charge them for equipment that they never received or used.
Kyler WWas extremely impressed with the personal service and experience in working with them. I will not hesitate to use this service again and recommend it to others.
DAN VKyle is amazing!!
JENNIFER BNothing
Esther MI choose online to not get the insurance coverage when I picked up the truck the rep there said I see you didn't select the insurance coverage and I said yes that's what I selected but he still charged it to my final bill. It will be nice that if you select no insurance coverage that the selection is respected and not try to add it at the time of pick up by the rep.
Salomon CDropped off truck 25 minutes early and they charged me an extra day of use . Shady business
Frank Cturn in of vehicle was quick and with no extra charges.
Charles OIt is probably just me being used to s sports car, but the tranmission seemed a little sluggish. Might be low on fluid, but is probably just me. Overall the service was great I wish the guys who helped me move were half as good as uhaul.
Craig TGreat customer service!
Kevin GGreat experience overall. My only piece of feedback is that the check-in process from my phone took over 30 minutes. I believe this was due to very long upload times for the photos in the app. I understand there are lots of factors that go into this, but I wonder if there's optimization that could be done in the Uhaul app to speed this up. Just a thought. Overall, everything was great!
ROBERT DKyle is awesome
Gary TEverything went smoothly and painless. I will definitely recommend this place to my families and friends. Job well done.
John AKyle went above and beyond and made the experience a delight 😊
Laura SThe girl working there was awful to work with. She locked us out, even though it was during open hours. She couldn’t answer even the basic questions and wouldn’t help at all. She seemed spacey (my boyfriend thought she was high). Overall a terrible experience with an employee. The truck was perfect, the employee was awful.
Derek SThe truck I reserved was not there. The alternative was a smaller truck that doubled my moving time and mileage. I contacted UHAUL customer service asking for restitution for the delay, inconvenience and aggregation I had to endure and they could do not do anything for me but told me I needed to wait 3-5 days for my case to be receive a response. I WILL NEVER RENT FROM UHAUL AGAIN.
Ryan WKyle was kind, courteous and helpful. He made me feel welcome as soon as I walked in. I will send family and friends to this location for all their U-Haul and storage needs.
ELIZABETH OWould be great if the vehicle was ready (parked in a spot easy for the customer to drive away)
Bryan CQuick and simple!
Alan GThe person that helped us in the morning on a holiday, truly went the extra mile. He was amazing. It was easy and a great experience
Sharla MGreat customer service!
Roxy CThe representative was very helpful and friendly
Paul JEasy process, friendly and understanding when I needed to extend the time needed for the truck.
Jeff H.99 a mile a little steep with current gas prices.
Mark WRoy Reece came right out to our car and introduced himself. Efficient. In and out of there in no time. He knows what he is doing. A pleasure to work with him.
Wayne ROutside was not clean. It was fine - except for the dirty windows.
Annette H