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CRAIG SCustomer Reviews for U-Haul Moving & Storage of Evergreen
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service! the young man that check me in with my return was very helpful, courteous and had a great attitude. I will definitively be back when I need a rental.
STEVEN MI was worried about the long haul back to Washington with the U-Haul but it was a great experience. Didn’t have any problems, 10ft was great to drive and was fantastic on gas mileage.
KATHERINE SStaffing seemed a little light considering the number of customers waiting. I was unhappy about the rate being extremely higher because we would not bring the truck back to the same location. It was an out of town move and we should not be price gouge for returning to another Uhaul location.
Linette CGentleman who checked us in was extremely busy but he did not let that affect the service he gave, he was pleasant and took his time.
Kimberly M | First ImpressionsVery kind & helpful attendees!
linda c | Overall ExperienceThe representative was very quick and helpful. I was on my way in minutes. Thank you.
William BCheck out/in were both quick and efficient. Great staff. Thanks!
KEVIN MI have always used PODS, but no more. I found the U-Haul Box experience much better all around.
Merrill BWe had thousands of dollars worth of tools and a priceless 100 year old barn wood bench stolen from our unit. Even though we have been paying extra for insurance to cover loss . We received nothing in return. We are very dissatisfied with U-Haul and we are very thankful to be out.
Helen G | Overall ExperienceThis was a 10+ experience! H
Donna MYou are awesome
Eric J | First ImpressionsBetter wait time for service
PAUL DLove the easy peasy drop off process. The staff were great.
KEVIN VI was accused of stealing an auto transport. The clerk did not fill out the paperwork correctly to show I had him hook up the trailer when I picked up the truck. She later called back, but did not apologize, rather said it was a 'glitch in the system'.
THOMAS WEXCELLENT FACILITY, GREAT PEOPLE AND VERY CLEAN.THANKS!
thomas b | First ImpressionsWay too expensive.
MIKE S | Overall ExperienceThis is the second time we have renteda trailer from this location. The staff have been very nice and make you feel welcome when you walk in the door. Mike was particularly helpful and professional. If we were to rent another trailer in Kalispell, this would be the location I would choose. The location at Treweek where we originally booked due to convenience dropped the ball and had a Columbia Falls location call me 12 hours prior to our reservation pick up time for pick up there. That location was 30 miles from where we were. I would never use or recommend Treweek due to their unprofessional way of handling our reservation. I was very upset when I received that call and told her I would use the Evergreen location. I should have booked with them in the first place.
CHARLES MGreat place. Very efficient.
BONNIE Weveryone in the process was nice and professional. Thank you for that.
CHRISTOPHER HEmployee did not present a professional and welcoming attitude. Additionally, the item that I requested was not in working order and had to be switched out, delaying my time frame.
COLLIN JQuick, clean and helpful.
HENRY DThere was a very long line when I came, and there was only one VERY unmotivated young man helping everyone. He moved slow, didn't offer helpful solutions, and admitted openly that he was doing things in a way that were slower. After completing my reservation, he informed me that he would be helping everyone else in line before actually letting me leave with my rental. That could have taken more than an hour. Fortunately, an older gentleman showed up and worked very hard and fast to help me. He was very helpful. But the first young man really was not.
JOHN ASuper friendly staff. Completely patient and super helpful
WYATT A | First ImpressionsVery helpful and the bonus of having help available to unload my belongings.
JAMES F | First ImpressionsMake sure that the gas tank is full on gas when it is picked up! I was told to return it with a 7/8 fill but when I got the truck the tank was reading 3/4 fill I thought the fuel gauge was not working correctly and that was to be a problem when the truck was returned! I only drove the truck only 67 miles, that would take about 6 to 7 gals to refill the tank at 10mpg. But when doing for the gas fill it took over 16gal of gas to get in up to the the required levels! The only thing that I was told by the inspector on return was I should have brought it back with a reading of 7/8 full. That's pretty hard to do when the gauge readings and paper work are incorrect to start with and the tank level was most likely lest than HALF FULL! I"M NOT A HAPPY CUSTOMER!! PS- If this is a common occurrence RENTER BEWARE!!
TOM CI am very grateful for the people who work and provide services at my local u-haul.
Melisa P | Overall ExperienceCustomer service was Excellent, even though they were having some computer issues they were right on top of it when it came to reservations and never skipped a beat! The return was quick and easy as well. Great job to the whole team, you work like a well oiled machine! Thank you
Mark DThe staff member who helped us was excellent.
JOSHUA SLogan was very helpful and took good care of me.
BRADLEY GProfessional and friendly. Quick and easy drop off process! Thank you U-Haul! Frank
FRANK SReduce the amount of steps or paperwork involved when renting something as simple as a appliance dolly. Way too much to go through. Felt as though I was renting a vehicle
stan rTelicia the supervisor is a credit to her location and a bright star of help. She was perfect is everything going way far beyond any customer service I have ever had. Blew me away with her gentle professional touch and was the only one instrumental in getting our move done quickly and safely. I am the terrible customer. I am the guy you don't want calling. Telicia was able to handle my bad attitude and turn it around to help me. What a class act! Telicia has trained a team of professional so well they would be the envy of any corporation seeking nothing but the best. Job well done team! I cant pay her more but U-Haul needs to double that wage!!! Thank you so much, Telicia.
Bradley WBooked online, showed up and received the best customer service! Easy peasy!
KIMBERLY BMake sure truck cabs and boxes are cleaned
HAMILTON AOne of the best rental experiences I have had in a long time.
Mickey JWe had a great experience we will see you the 17th. Thank You !
CHERYL PCourteous and efficient staff. Reservation system worked well. Good experience.
RICHARD GThe owner was helpful, friendly, and efficient. The representative who checked out the equipment was also friendly and responsive, however was inadequately trained for the proper, safe usage of the car dolly. The omission of using safety chains to secure the car to the dolly might have been disastrous. The inadequate training regarding the strap ratcheting system resulted in overtime and great frustration for him and a difficult experience for me. He was most willing to help, but unprepared for this experience. Fortunately we had a safe trip, but it was fraught with frustration and aggravation due to his inadequate training.
MARC RQuick and easy, hassle free.
DEBRA LClean, organized and a very helpful staff. Van was ready at pickup time, and had no problems.
DENNIS GThank you for your service. The only reason I moved is because I bought a condo that came with a heated garage and storage unit.
Donna M | Overall ExperienceMike and the UHAUL team are an amazing group of individuals. To say that they are helpful, smart, problem solvers who care for their customers is an understatement.
ERICO RFriendly staff. Great service.
BRADLEY WThere was no one at this location when I dropped the trailer off.
PAUL NNice
Karen B | First ImpressionsThey didn’t give me the code to the lock on the back, and it look me 20 minutes to get someone on the phone. Standing outside in 15 degrees trying to get the couch loaded up, but took forever to get someone on the phone to give the code, why would that not be on the paperwork I was given.
MICHAEL BAlways very helpful.
M MI really loved storing with you guys, really nice facility and loved that it was climate controlled. Just no longer needed the space but if I ever do again, I will come here first. Thanks!
tanner c | Overall ExperienceThe truck was a good fit for what I needed to move from one place to another the windows could have been cleaned because they were dirty from setting and moisture or weather conditions made them dirty. Also on my return to the U-Haul location the oil light came on, saying the truck was 0% oil left.
CHRISTENE AThe automatic lights rarely turned on I would have to walk and wave my hands to get them on and sometimes that didn't work. The most frustrating and irritating thing was the sliding doors on the south side locked before access time ended and my storage was right there so I would have to walk a long ways to move things in and out.
Cynthia B | Overall ExperienceGreat job guys in Kalispell.
RUSSELL GThe truck has poor tires. It has an Arizona license plate with smooth highway tires. We got stuck twice on a snowy driveway. Please don’t rent this truck to anyone traveling on slick roads until better tires are mounted. I’m going to call the U-Haul store tomorrow to report this issue.
Bev KWhen I first rented from you, it was 100$ for my unit, a 10x10x10 I think, the biggest ones you have, and now 4 years later it costs 170$ a month, that's completely beyond ridiculous. I don't understand how rising costs in the economy have affect the uhaul company so much that my rent was raised almost a 100$ in 4 years, and then if I'm late after 3 days instead of 5 like it says I'm charged 30$ late fee, most of the staff were pretty great there were a couple of badapples, the general manager Mike was super nice and made my moving out super easy, he even took 500$ my finale bill, really awesome of him because I would have been screwed if I had had to pay that, thank you Mike, so much, you are the light in that company, continue being awesome and understanding.
Megan H | Overall ExperienceGreat team, fast service. Definitely the best U-Haul team to use.
GARY MMore signs on back entrance by gas station to drop off zone
WILLIAM WMove-in was super easy. I brought all the documents listed in the email, and it only took about 10 minutes before I had my access card, and was putting the lock on my unit. The staff member I interacted with was friendly, cheerful, and seemed genuinely glad to help me out. In this survey, I did say that the office and access hours were not convenient. For 99% of people, I would say they are convenient. For me personally, they are not. It would be more convenient for me if there was 24 hour access, and the office hours went a little later due to my own work schedule. I realize this is not necessarily feasible for this location. Other than that tiny little personal gripe, everything was easier, faster, and frankly more enjoyable than I thought it would be.
Arik L | First ImpressionsPicked the rental up early with no problems. Turn in was very smooth also.
BRUCE AExcelente para transportar todo
ALBERT SIf it ain't broke...don't fix it! Everything was a wonderful experience, upon renting , picking up the trailer, and delivering it to point of returning. Everyone was great to deal with, pleasant, friendly from Montana to Texas! .Will definitely use Uhaul again!!! Brenda Mcguire.
BRENDA MThe staff is very helpful and knowledgeable!
Kelly K | Overall ExperienceUnfortunately, I would not recommend u-haul's monthly non-climate controlled self storage unit rentals to other people because of their higher monthly rental rates, based on a local general comparison. Otherwise, we are very pleased in general with the excellent customer service & reasonable management interactions we have had with multiple u-haul employees this year. Thank you!
FREDA P | Overall ExperienceFantastic Storage place! I would recommend the Evergreen location to anyone looking for storage in the surrounding area. We live in Eureka, and received a free month a storage here while waiting for our house to be move in ready. Everyone was very nice, helpful, and generous making sure we were satisfied. The loading docks were very convenient because it was raining the day we loaded the unit, and snowing the day we unloaded the unit..stayed warm and dry the whole time. They have carts to carry mattresses, tables, dressers, etc. We’ll be using them the next time we need storage.
Elliot S | Overall ExperienceGreat storage facilities. Would use again
GERALD B | Overall ExperienceStaff was always polite and helpfu.
Carol B | Overall ExperienceEveryone was very helpful and to my in-laws. Very happy Thank you
FREDRICK F | First ImpressionsDealing with Mike, your general manager was a wonderful experience.
Robert C | Overall ExperienceThe staff were kind, helpful, and efficient. This is the best U-Haul location I’ve visited, and we’ve done a lot of moving. Would highly recommend their services
Malia M | Overall ExperienceGreat storage facilities. Very clean, fantastic staff to help and assist. Strongly recommend if you are looking for some storage unit.
GERALD B | First ImpressionsClean, well lighted, helpful staff.
Leilani K | Online Move InStaff opened, and went through my unit without notification. Cut my lock, placed different lock on door without notification. Had to track down new lock keys from staff members. Fell behind on my unit due to loss of family member and the manager of the facility was rude and disrespectful when I asked for help on a possible late fee refund. The constant increase of pricing on such a small unit. It was a very bad experience in general causing me to move out of the unit. Would not recommend the kalispell Montana location to anyone.
Tony R | Overall ExperienceWill use U-Haul again
RONALD F | Overall ExperienceThe app isn't letting me check the Yesses regarding satisfaction level, but at least I can type it in here! I was very satisfied with the storage unit I rented and with the service I received from the crew. Will recommend!
Vicki G | Overall ExperienceIt's been a nightmare since I rented it in july 2022.. by September there were missing payments that I had proof of and my mom had also paid she had her receipts as well but by September of 2022 they already had me in delinquency status and had given me a lean fee they were still charging me $10 extra for the 24-hour access when I clearly told them I'm the only one with keys and I'm in another state nobody should be in there since then they've proceeded to every other month continue to say that I'm delinquent to the point that it's almost $400 or $350 and I have to borrow money from my mother so I didn't lose my stuff while I was in Montana last week I was getting a few things out of storage but when I got locked out for the third time out of my storage unit first for the password that we had created that day wouldn't work and it had worked in the office then they said it was because of my lock or something but I'm not going to keep going back and forth three times to find out why I'm unlocked and tell them to come unlock me that's bad business there's nothing convenient about it or charge you $20 fee for a mistake I got charged an extra day on the rental truck or rental 4x8 and I'm tired of hearing also that oh yes you're back on auto pay and everything's caught up everything's fine and then I hear that I had a $20 balance and I wasn't on auto pay and it's wrong it's a lie there's no way because I'm very careful when I'm writing my notes and in March that everything was back to normal but it's been this every other month for 2 years and I want something done about it because the Montana regional manager or whatever was very rude to me about this and it's not my fault I just barely got a payment history printed out they said they sent me mail and notifications I've never received it I don't get a phone call to remind me that the payment is late or didn't get paid with auto pay nobody calls like they want me to fail so they can auction my stuff off I was angry that I found out they had drilled my lock off and had to have a replacement lock because I didn't feel like my stuff was being very well secured and safe while I'm out of town and they did it on purpose to get me into the bowling Quincy so they didn't post the payments that were made by May of 2023 they had to give me a free month because they couldn't lie about it anymore I really feel like somebody needs to contact me about this I'm contemplating besides better Business bureau of maybe CFPB.
Jodi S | Overall ExperienceThe guys were very helpful and friendly. They would help carry items I purchased, out to my car. When I forgot my code they helped me. I would highly recommend UHaul to my friends and family. Great job!
Julie F | Overall ExperienceThe local staff where super friendly however there was a couple phone calls with the U-Haul help line and the staff was unhelpful and rude
kaitlyn u | Overall ExperienceThis is the best Storage Facility in Montana.
Edward M | Overall ExperienceExcellent staff and service. Thank you!
steve g | Overall ExperienceThe attendant at the desk was very helpful. He works very hard. My husband and I had a few issues because we didn't understand how the check in worked and set off the alarms he was very patient reset our code and walked us through the process. And then I realized the unit I picked was too small it was quitting time and he still took the time to help us switch to a bigger unit. Thank you. I wish I remembered his name.
Tara J | Online Move InVery helpful with check in and getting us set up after our move. Highly recommend
Dawn C | First ImpressionsI would have liked to have given positive ratings across the board, but something must be done to address homeless access to the facility. This is not a reflection on current manager Mike Gaines who has treated me wonderfully. This is a reflection on corporate who are not making policy changes to reflect the current cultural reality. The cleaning lady does her best, but on too many occasions she has showed up for work only to find unbelievably trashed bathrooms i.e. feces on the floor, blood on the toilet seat, etc.
Dawn N | Overall ExperienceExcellent Service!
Michael H | First ImpressionsAlways excellent service here. Thank you for always helping with my moving needs.
Denise V | Overall ExperienceThe facility was very clean Staff was very friendly and so helpful
sarah r | Overall ExperienceNice clean an safe
Doug H | Overall ExperienceVery happy with the experience so far!
Heidi L | Online Move InWe had a storage unit for over 6 years while traveling. It was very clean when we arrived last week to move our things out - amazing, after all that time! The manager, Mike Gaines, was most helpful and extremely accommodating! Thank you, Mike!
ROBERT M | Overall ExperienceThe staff were excellent and helpful! Great group of staff! Highly recommend this location. Indoor lockers with secure access.
steve g | First ImpressionsEverything was great. Nice facility, always clean. Staff was usually very helpful. There was only one guy who seemed kind of rude and unhelpful, but I think he left or I didn't have the misfortune of interacting within beyond my first month there, because everyone was great.
Danielle E | Overall ExperienceGreat facility!
Edward M | First ImpressionsI wouldn't mind if the door locks were more secure, but I think the motion sensors and security cameras for indoor storage should be good enough for the most part.
John M | First ImpressionsI’ve always relied on U-Haul for moving and storage needs
CRAIG H | First ImpressionsI already have a favorable review on Google in place. I’ve had positive experiences with this facility in all aspects. Front desk staff made it easy to sign back up again.
Wayne O | First ImpressionsUnit was dirty to begin with. We had to clean it. Then it has a 12”x 12” column in the middle so made it impossible to add big pieces. Manager got permission to drop the price -$5. 3 months later it went back up, plus went up by yet another $5. $124 is ridiculous for a 10 x 10 unit with a foot taken out of the center. The staff was nice but they didn’t seem to have any decision-making ability. Everything had to be done by calling a higher up person. Everything just kept getting drug out. The location manager and staff need to have more access and decision-making control. I have moved out because I can’t trust the price control and units at your site. I have been very pleased in renting U-Haul trucks and trailers and will continue to do that but I can’t foresee renting any storage unit with you unless things get figured out.
Cyndi C | Overall ExperienceI paid my rent on time every month. I was here for years. I moved out not even a full week after my rent was due which I paid, I find it disturbing that you don’t pro rate it and give people a refund for the remainder of the month
Big M | Overall ExperienceCJ WENT ABOVE AND BEYOND TO HELP US GRT MY 90 YEARS OLD PARENTS A STORAGE CLOSE BY FOR THEM. I WILL ALWAYS RECOMMEND U-HAUL STORAGE.
Bernie H | First ImpressionsLighting inside unit would be nice
John T | Overall ExperienceEverything about this facility feels safe and secure. Easy to access and friendly help is always available. We can leave our belongings with a peace of mind.
Sue G | Overall ExperienceWas a little unsure with the check in process and pretty sure we set off an alarm but it was very clean and easy to access
Meghann F | Online Move InKeep up the great work!
NICHOLAS H | Overall ExperienceI can return truck early took over an hour to return, because contract was not found. My fiancé called three times to customer service each time she was hung up on fourth time with a charming was able to get it processed
Kristopher G | Online Move InUhaul was there at a time of need. The staffs helpfulness and kindness was greatly appreciated.
Shane P | Overall ExperienceI am happy with my unit, but was bummed I couldn’t get a bigger one
Amanda B | Online Move InGreat people to work with
MARCIA B | Overall ExperienceNice clean facility. Would recommend it.
Myron A | Overall ExperienceMy day was rotten when I came in to U haul to rent a storage unit, the staff here turned it around with some wonderful service that they provided. I’ll definitely be back again after I’m done using them this time around.
Shane P | First ImpressionsWe used a 6x12 enclosed trailer to tow from departure to destination, one U-box for loading and storage in departure location and then had it transported to our destination, and rented a storage locker in our destination location. U haul was helpful and available and made the move cost effective and efficient. Super happy with the way it all went for us!
Tom G | Overall ExperienceI am confused as to how the monthly payment plan works. Please send me information as to how to make those payments.
NICHOLAS H | Online Move InI’m a little disappointed that U-Haul doesn’t offer any military discount. I have received a discount before but was told that they no longer offer one.
Kevin F | Online Move InReally great staff. JD was super helpful.
Aura W | First ImpressionsThe inside of this facility looked like a homeless camp in Seattle. Trash everywhere. Ceiling tiles falling out. The bathroom was continuously so dirty that it would be better to skip washing your hands. There would be beer bottles and food debris all over in the bathroom and common areas. The facility was a homeless hangout. People were living there. The employees are awful. They don’t care. They don’t address your concerns. They are lazy and don’t want to work. I left because they kept raising rates and service kept getting worse. I didn’t feel my belongings were safe so I removed them and took them to another storage facility. I would never recommend this facility.
Edward C | Overall ExperienceAll of the staff was very helpful and friendly. Made sure any equipment I rented was in good shape before and after I got it. Storage was clean easy to access from the loading n unloading areas.
Dan R | Overall ExperienceThank you guys for everything you’ve done for me there at the U-Haul facility. I appreciate all you guys and how well you took care of everything for me I would love to rent from you guys again anytime I would also pass it on to any friends that need a storage unit. Thank you again have a great day.
Justin F | Overall ExperienceNice and clean
Myron A | Online Move InThanks. Very efficient. Swipe card station was being repaired, but staff were very accommodating.
YELENA A | First ImpressionsEverything great. Love that you can drive into garage to load/unload. Carts available are helpful. Staff was always friendly. The temperature control really good for storage. Thank you.
Gini O | Overall ExperienceNo comment
Aileen B | Overall ExperienceVery professional
joy p | Overall ExperienceFast and convenient service
Alice F | First ImpressionsExcellent location and process!
BRANDON B | Overall ExperienceSometimes there were issues trying to get in
BRENT S | Overall ExperienceCheck out guys working on Easter Sunday were very helpful and informative about truck rentals and storage boxes.
Cal S | Overall ExperienceI know they will do their best to accomodate everyone as need arises. Every storage situation is unique as is reason storage needed. These folks are multi taskers!!
Sandra T | Overall ExperienceTowed the trailer from California to Montana and it went great
Peter S | Online Move InPrices go up too high .
Brandon J | Overall ExperienceEasiest thing I have gotten done lately. Thank you.
Aileen B | Online Move InThe employees here all need to take a course in being polite to people. Never have I had such rude people speak to me!
Shirley G | Overall ExperienceThe only thing that was an inconvenience at the storage facility was that the sidewalk in front of the unit hadn't been shoveled of snow. It caused unloading heavier items to be difficult. Other than that everyone was wonderful, all transactions were smooth and easy!
Tanda L | First ImpressionsIt was secure trust worthy and easy. Worth the money and I could sleep knowing my stuff was safe during the move. Thank you U haul. Online is easy and I recommend anyone who is moving. This I's the answer
Justino I | Overall ExperienceGreat people working @ Evergreen location
Robert O | Overall ExperienceExtremely pleased with the service I’ve received from the employees at Uhaul in Evergreen Montana! Friendly, straight to the point and all around pleasant. I’ve had units here in the past and have had the option to go elsewhere and I once again went with them. Highly suggest if you need quick easy access and want to see some friendly faces. 10/10. Thankful for not only the business but the people that help keep it going!
cierra A | First ImpressionsI went to u haul found my storage unit opened and found my lock and alarm sounded because I think I was passed the time it was late it was scary and loud but it's secure for sure
Justino I | Online Move InGreat to unload indoors after a long trip from Midwest to Montana in a snow storm. It was a great surprise and relief.
xavier d | First ImpressionsAbsolutely spotless facility with a great staff!
Eugene S | First ImpressionsFriendly staff and clean facilities make it my go-to storage location!
STACEY H | Overall ExperienceGreat value and highly recommend!
JOSEPH T | First ImpressionsStaff threatened to beat me up for asking for a copy of my receipts after they fraudulently overcharged me late fees on a rental truck that had been returned prior
MICHELLE R | Overall ExperienceYou decided to auction my things off when you know the state of affairs that the economy is in employment. I have zero recommendations for you and I would never ever store with you again you are my go to. I’ve had Uhaul in Helena. I’ve had Uhaul in Missoula I’ve had Uhaul everywhere. My experience at the Kalispell Uhaul was negative never going to be done again you kept wanting to keep really stuff that was worthless but you thought it was worth everything when I tried to call and make Time after Time again payment adjustments with you and you wouldn’t do so so no you won’t hear nothing good for me ever.
Chandra E | Overall ExperienceKalispell is the only U-Haul place I'd go for storage!!
Melissa B | Overall ExperienceI went on line to rent, then called in to confirm an outside unit and reserved an outside access unit on Friday. I came in Saturday to move in and there was not an outside unit available. The people told me this was normal and there was nothing they could do. If you’re going to tell me one day I can have an outside unit ,sign me up and reserve that unit and the next day tell me there are none available, there is a problem with your integrity or your business model. Either way, I was very disappointed and frustrated at that process.
Merlan W | Overall ExperienceThe gentleman who helped me was very helpful and very concerned about my complaints
ANNE L | First ImpressionsReally like this facility & the staff. It's probably most a lot about the lazy, sloppy, irresponsible customers leaving broken items in the "free" area but it wasn't cleaned up or tidied in the few weeks I had a unit. Is there no protocol for disposing of these things?! & the bathroom was stopped up. Twice. :《
Janice L | Overall ExperienceEverything was good in our experience except the website was a little difficult to navigate and appeared to have technical issues frequently. Other than that, all was good!
Jahan F | Overall ExperienceNice resource
WALLACE L | First ImpressionsSuch an improvement over the "snowflake employees" we were dealing with in the blue state we moved from!
KEITH A | Overall ExperienceEverything was fine just had someone try and cut the lock once but other than that it was good
Zane P | Overall ExperienceOur experience with U-Haul was awful. When we reserved our unit a year ago we arrived to find it was unavailable so we had to rent two units until the one size was available meaning we had to move our items twice. The location of U-Haul is very unsafe. The parking lot and building are not secure. As a woman I felt uncomfortable and refused to go alone. Homeless people hung out behind the building and in the parking lot all the time. One night my husband went to grab something and when he was trying to leave 2 homeless men were knocking on his truck windows trying to talk to him. That was the last straw. We decided to give our money to a local storage unit instead of a corporation. We found a much more affordable and secure location in town. U-Haul does not prorate the rent which was disappointing as well.
jessica m | Overall ExperienceWe thought that you could only get in with a code, but found the doors open without code during business hours. Thank you for the nice service.
Kelly J | First ImpressionsEmployees very helpful and kind
Darren H | First ImpressionsHopefully when we go to check out in 2 months there are no issues but to this point all the people have been great
John S | First ImpressionsThank you for the opportunity to work with you
paula f | First ImpressionsAt times long line with one person attending to customers...
bob s | Overall ExperienceThe entire staff was friendly, accommodating and fun…
chris p | First ImpressionsEveryone was so helpful and attentive. The facility was clean and well lit and the temperature was controlled. Thanks to the whole crew.
Judith L | Overall ExperienceAmazing! I didn't expect a COVERED area to unload our household belongings. I also do not remember the staff names, but they were incredibly helpful.
KEITH A | First ImpressionsI have had several storage lockers in various parts of the country in the past. The evergreen facility is by far the cleanest, most convenient facility I have ever utilized. The courtesy and expertise of the staff members at the evergreen facility is unsurpassed in my book.
Steven S | First ImpressionsKimmy and the staff was great David the one in Helena was great hard worker in fact every one was 100 percent the best I have ever worked with thank you and God bless you all thank you Katie starks.
Karie S | Overall ExperienceDominic, the manager, has been particularly helpful. Great place.
DAVID H | First ImpressionsI got the wrong size unit witch was my fault but over all happy with it
Allison C | First ImpressionsChoosing UHaul for our storage needs was a great decision. Knowing our belongings were always safe gave us peace of mind. If we ever need to utilize a storage facility again, without a doubt it will be UHaul! Thank you!!!
Michele B | Overall ExperienceSuper easy from setup all the way to cancelling my unit. No complaints, everyone was helpful if I needed assistance and I never had issues getting to my unit when needed.
Samuel H | Overall ExperienceI have just moved all my belongings from storage after being there fir 2 1/2 years. Completely dry, looked perfect. I was super impressed.
Joan E | Overall ExperienceMiss Kimmy and her family was great they helped me to better my self and to do better at my job.
Karie S | First ImpressionsThe staff was always very friendly and very professional. The facility was very well kept, never had an issue when I went there. I will definitely use their storage facility again in the future
brian s | Overall ExperienceEveryone who works there is very friendly and helpful.
RANDY S | First ImpressionsGreat employees . Always helpful
Robert O | First ImpressionsThanks for all the extra help and friendliness. :)
Shelly C | First ImpressionsIf we needed space or a vehicle to move items, we would return.. The staff and premises are great!!! THANKS....
BUD L | Overall ExperienceI chose U-Haul primarily for the safety and security features. When I was moving out of my first apartment, I was moving a lot of stuff at night after dark and as a single female, I felt nervous using a storage facility that was not lit, visible from a main road, or had unit security. At U-Haul, I definitely paid more than other places, but I always felt safe. My only qualm with U-Haul was the recent rent increase this year (which I totally understand in this valley but I am an educator! I don't make a lot of money!) especially since there had not been any tent increases in the past 2 or 3 years that I had been renting. otherwise, would definitely rent again and recommend to friends.
Barbara O | Overall ExperienceDominic the manager was very helpful and had great customer service. All the employees were friendly and helpful.
JACQUELYN A | Overall ExperienceI have say Excellent stories at U-Haul I recommend them to friends and family and son keep a good work out I think you guys are number one that’s why I say excellent staff Verifiedcustomers
jeri b | First ImpressionsNormally I don't get a decent service from most storage facilities, but amazing job staff was Curious an very outgoing in a professionalized way. Great job keep it guys
joshua s | First ImpressionsGreat customer service very friendly every time we go in
Jaime L | First ImpressionsFacilities are well maintained and well managed. They were available whenever we needed help and I always felt welcomed and well taken care of. The unit itself was clean and well lit. They have a great security system that makes you feel secure and safe. Their prices are a little steep, but overall a great experience.
Mandy R | Overall ExperienceThe staff were always super helpful and very pleasant to work with.
JESSE S | Overall ExperienceThe staff at Kalispell were amazing and so helpful
MATHEW A | First ImpressionsRates are a little higher than local spots and this was the only choice I had. Always an issue with my card not working or the box not taking my pin- I set off the alarm almost every time even when staff helped. Staff was friendly yes but almost always so un professional. Don’t acknowledge the customer always sitting on the desks and having better conversations with each other than being timely helpful. It was a little bit of a frustrating experience
Charli C | Overall ExperienceCustomer service was great; guy who helped me was very nice but scary vagrant population in and out was sketchy
Michelle F | Overall ExperienceDavid was very helpful. Should be employee of the month. Great job to all.
DANIEL S | First ImpressionsVery clean and well maintained facility. The staff was very helpful.
Stuart S | Overall ExperienceI rented a unit because they were unable to secure a moving truck. I’m so discussed with U-Haul and the bait and switch they pulled. I have already paid over $5000.00 to U-Haul for trucks and storage. The whole situation has been my worst nightmare ever! I hate U-Haul and the way they treated seniors like me!
Karin W | Overall ExperienceGreat facility with easy access at my convenience. The carts that are available are a great asset for loading and unloading.
PHILIP B | Overall ExperienceStaff at his location was professional, courteous and helpful….
Mark R | Overall ExperienceThe lady in charge gave poor customer service. She did not acknowledge customers arriving. Not even a nod. The line was growing and I asked if there was someone else who could help. There was another employee cleaning the floor and shelves. She said no he was not qualified. After another customer moved up she then called the other employee to help. I stepped up. It was handled rudely on her part.
Mary M | Overall ExperienceI needed a unit for a month as I moved from another state. I was unable to move into my house on the scheduled day, two days behind schedule. So I couldn’t get my belongings out of the unit on time. They charged me a late few and another months rent for being a little late, though no fault of my own. Just felt it was unfair, keep in mind that when I rented the unit the girl at the desk was going to give me the first month free, but I told her I only needed it for a month and it would be unfair to u haul if I didn’t pay something.
Jeffery H | Overall ExperienceIf you reserve and pay for a unit online its a waste of time you save no time at all you take the money and do not reserve the unit and all the information you provided is lost and you have to start over in person after waiting in a line for 20+ minutes
Jason L | First ImpressionsI have done several things with this u-haul. Everything has been done with professionalism. I would recommend this u-haul!
KIM W | Overall ExperienceThey were very helpful words cannot express . They found a solution to a big problem I was having and saved the day.. yes I would use them every time and I will brag about that location forever. Kyle is the Manager at that facility he was amazing. Thanks for everything . God bless u-haul and those who work so hard for their customers . Thanks again Tanya
TANYA D | Overall ExperienceRent is alittle high for what it is but besides that it was top tier.
Trace W | Online Move InRented unit online super easy Didn’t have to talk to 1 person
Kyle W | Online Move InVery friendly and helpful staff.
Tammy L | First ImpressionsDuring this time.. I appreciate this staff being there and working... kudos to them working and doing a good job
KIM W | First ImpressionsKimi was so helpful 😊
Robert G | Overall ExperienceStaff was friendly and helpful. A little ,more instruction on the process of entering and exiting the storage would have been helpful. Had to change locations getting into the storage because of closing hours and didn't know that I had to recode myself in since I changed doors.
PHILIP B | First ImpressionsI had reserved the largest room available two weeks prior to arrival. I moved my entire house from Houston Texas to this facility, a total of 2100 miles. I arrived and when I checked in I was told that the room was not available despite me having the reservation email.
Michael B | First ImpressionsThe storage unit I had reserved was not available, however the staff was very helpful by getting me the next biggest size.
John M | First ImpressionsVery responsive and affordable
Marcus W | Overall ExperienceI moved my storage to this location because they were so great ! The location is amazing and safe.
Angela H | First ImpressionsI haven't moved out yet.
Quinton R | Overall ExperienceOn-site the employees were friendly and helpful but it’s very obvious that the facility is grossly understaffed and no one ever answers the phone.
Dana B | First ImpressionsWe got lost in the facility. Called on a convenient phone and received immediate help. Facility very clean.
Mary M | First ImpressionsGoat rope
DANIEL J | First ImpressionsThe move on process was very confusing and unclear. Not communicated to me at all, and then there was no lock in my unit once I opened it. I had to go back to the front desk and wait 5 minutes just to tell them that because they wouldn’t answer when I called from the unit. They gave me a lock promptly but it was just an inconvenience all together. Once I got moved in and figured out all the steps to go into the building everything was fine.
Lindsey S | Online Move InThe Manager is doing a great job!
WILLIAM K | First ImpressionsI got my 5x5 for free. I rented it getting the 1st month free. I only needed it for a month? How does that work? I did reserve a pick-up for a Saturday to move my contents. The day before, I was told they didn't have one available. That's a fairly big over-site, one I hope this u-haul will work on to correct. I know a lot has to do with their computer program nationwide. The people here were very nice, helpful and friendly. Overall everything was great.
Eve E | Overall ExperienceEveryone at the facility was helpful.
Mark R | First ImpressionsThank you Kimi for a quick and wonderful experience.
Cyndi C | First ImpressionsDefinitely love how safe and secure the unit is. However, I wasn’t really explained how the check in/out works etc and even though the website said I’d get a free disc lock with unit but ended up buying one.
Johnathan D | Online Move InDisappointed to see staff not wearing masks. Although it is no longer a state mandate, protecting your employees and customers should be a priority of your business until everyone in Montana who wants a vaccine can get vaccinated. Staff unwilling to walk me down to look a the units for rent.
debra m | First ImpressionsStaff always helpful good customer service
Diana D | Overall ExperienceReally easy process. Loved the convenient carts and the car pull in. Had some trouble figuring out how to sign in but eventually did. Seems super clean and secure. Really good price. Helpful staff.
Devyn G | Online Move InSome of the staff are nice and some are downright hostile. When we checked in, we worked with Jill and she was great then we came back and she was extremely rude to my husband. He was having trouble gaining access and asked for help and she screamed at him, "oh ok! Let me just drop everything and help YOU!" in front of several other customers. We even did electronic check out because we didn't want to go inside. They are also VERY slow with every transaction.
Rhian Y | Overall ExperienceThe price is way too high and there is zero flexibility w people who r struggling. I was about to lose everything and I rented a truck from I guys which means a month free and u guys wouldn’t apply it because it had to be a new unit which is horrible because ur loyal customers should be somewhat of a priority.
Kristina F | First ImpressionsThe storage is good and secure. I have been renting storage since 2016, currently have one unit and added another. The only glitch was the display on the outdoor card reader was inoperable. You couldn't tell if the card had been read, and you were checked in or out. We set off the alarm twice because of that. First time that has ever happened. I hope it is fixed before I have to go back later in the week.
ALLEN C | First ImpressionsI can't express how terrific the staff is here. After a long road trip, I was treated like royalty, and with every contact I've had since. Thank you U-Haul! 5 STARS!!!
Stephen C | Overall ExperienceEasy access, easy online payment system, friendly staff and well priced for temp controlled space. We will definitely come back when needed! Tx!
JENNIFER B | Overall ExperienceCleanest facility I have dealt with. Would suggest you pro-rate the dates left on the month if days are left in the month. You pro rate when we rent. If I need storage again I will most likely find one that pro-rates when i no longer need it.
Gregg J | Overall ExperienceA pleasure doing business here.
KEVIN D | Overall ExperienceStaff and facility are great
SCOTT L | Overall ExperienceAppreciated the security and temp regulation! Great job. Thank you
meagan m | Overall ExperienceNOT HAPPY!! NOT at all crazy about the trailer and tire issues and few other things we had the entire way from PA To MT super disappointed !!!! and not happy at all that there was no storage available in the size we needed, my suv is full and still full, we had to leave a few items there outside the storage and pray no one takes them. Your mainline of communications SUCKS! and no one got the messages from your calling center at 2:30 am and the the next morning when we call as we had been told they would make sure the store received the message and they would call us asap :( NO ONE CALLED!.I called again and finally someone from the actual store picked up. NOT HAPPY WITH UHAUL AT ALL!!!! The ppl in the facility were very nice . THATS it.
Bill J | First ImpressionsI always had issues with Uhaul in the past, but this operation was excellent. Good employees.
Timothy N | Overall ExperienceOften the bay doors were locked when we'd try to get in so we'd have to get them to open the doors. It was super annoying. The alarm going off if you were in there for any prolonged period was ridiculous.
Shannon C | Overall ExperienceI do not have a complaint with the facility, itself, or any of the staff. My complaint is 100% with the ridiculous reservation that was assured to me, but when I arrived, I was informed that the reservation is not an actual reservation, but it places you on a waiting list! I tried to call, but never received an answer...and was sent directly to the national number. I had driven from NYC to Kalispell, and had to find another place to store my things. REALLY NOT COOL.
Angela H | Overall ExperienceWonderful staff! Wishing that I wasn't moving away else I'd keep using them.
Jonathon D | Overall ExperienceThe store-front/office was crawling with customers when I arrived. Every employee I encountered over the phone and in person were accommodating in every way. They were knowledgeable, helpful and nice. When I was there in person, I noticed how well they prioritized customers. For example, one gentleman helped me and I'm fairly certain he is not assigned to work in the office. The way I saw it, he observed how many customers were at the front desk and came in from somewhere in back to help out. He wasn't as quick navigating the computer as the women who are in the office all the time. He was pleasant and patient and persistent but a regular office worker came along to take over before he could complete my reservation. The best thing was that he didn't get nervous or crabby; he just plugged along, giving a lot of effort, and kept a pleasant tone. I witnessed impressive teamwork and positive attitudes. I could tell the employees like each other, are happy working with each other, and are good at tag-teaming to get the job done; at least that's how they seemed in front of me, Both the hiring process and training program appear thorough and must be working as intended (either that OR an excellent labor pool exists at this location). The inside office offers every moving supply you can possibly need. The coolest, most helpful feature for me was the model unit(s) inside so a renter can experience the exact size of available units. Supplying customers with identification cards for authorized users is a nice addition for security; I have yet to experience how it works and the implementation. Importantly, the outside facility is well-designed to account for excellent water run-off. This is convenient location and egress is much safer now with the traffic light. The only improvement I can think of is the toll-free number. The menu options could be made a little more clear; I found myself frustrated with figuring out what number to select a few times.
Mary G | First ImpressionsGo here first
DUSTIN B | Overall ExperienceNew, in great shape, secure.
Leon W | Overall ExperienceSIMPLY THE BEST UHAUL DEALERSHIP I HAVE EVER ENCOUNTERED!!! AMAZING and restored my faith in this chain, which I had previously lost all hope for.
Mike H | First ImpressionsNeed more outside lights for unloading and loading
Matthew H | Overall ExperienceEvery questioned we had was answered, and we got a complete walk through! Jill was an absolute superstar!
Chandler P | First ImpressionsSeen so many uhaul's on our 2000 mile trip I lost count. UHAUL is definitely the way to go!
Carla D | First ImpressionsFelt safe going there during off hours, facility was very secure and clean
Elizabeth W | Overall ExperienceAwesome staff, very nice people would rate 10+ stars if I could!
Christine M | Overall ExperienceThe facility was spotless and well maintained and the staff was exceptional. Very personable and professional which was refreshing!
Wayne A | Overall ExperienceWish more stores where like this one!
Christine M | First ImpressionsOutstanding Customer Service.. I have used Uhaul all over the country.. this location was by far the BEST!
VERONICA Z | Overall ExperienceEverytime I come here and rent from them they are all so friendly and helpful. I will not go any where else for my u-haul and storage needs. They are all truly so helpful and kind and I highly recommend them.
Loni M | Overall ExperienceJill was extremely professional, personable and helpful! She took the time to work with me on my truck rate and thoroughly explained my storage options, including a personal tour of the indoor storage facilities. I could not have been more happy with the service provided.
Wayne A | First ImpressionsGreat place, people friendly and helpful. Would definitely recommend.
Ronald P | Overall ExperienceVery customer friendly
Smoky G | First ImpressionsEveryone is friendly and helpful! Highly highly recommend! The units are nice, clean and you can feel comfortable storing your possessions here!
Jessica E | First ImpressionsVery helpful and kind! Awesome experience after being tired from a two day trip of a move!
Jessica E | First ImpressionsThanks Kimi.
jon t | Overall ExperienceWhitfird was very kind and helpful 😁
Andrea W | First ImpressionsI was treated very well, Thank you
Loretta N | First ImpressionsEverything was just great
Brandon S | Overall ExperienceI was happy with u haul
Silvia J | Overall ExperienceThere are two reasons I wouldn't recommend this facility to a friend: 1. It is very difficult to get someone on the phone 2. They charged my credit card for an additional month's rent.
derek h | Overall Experiencemy association with you was by long distance and I was actually not in your facility. My caretaker took care of moving the items into storage and my family moving them out. Emails and phone.
Joan G | Overall ExperienceFacility is huge and clean. Location easy to get to. Both ladies very efficient
JO L | First ImpressionsSide large door seldom worked. Otherwise nice.
Janet K | Overall ExperienceThe staff, primarily Kim ,Mother’s manager and the other desk person were extremely helpful. Unfortunately they need a lot more help.
Joan E | First ImpressionsGreat place
Michael R | Overall ExperienceClean, gave me what I needed, and great people.
Jeremiah J | Overall ExperienceNice facility, good storage units
Darin H | First ImpressionsThis U-Haul is a well-organized operation. I appreciate one month of storage at no charge after renting a U-Haul trailer to move my office.
Leo K | First ImpressionsHighly recommended
Joe G | Overall ExperienceI have utilized U Haul many times moving my children in and out of college apartments and storing their belongings. This UnHaul was the best I have ever experienced. Give the manager a raise!
Daniel S | Overall Experiencevery secure and clean
CHRIS M | Overall ExperienceSuper friendly helpful staff thanks
Stephnie V | First ImpressionsThe person helping me was more than patient with me. There was mix up in the size of the storage unit on my part, and the man was very kind and helpful.
karen z | First ImpressionsThe workers here we're very friendly and my unit was very safe and clean.thank u U-Haul....
David E | Overall ExperienceEasy and convienient location. Very clean and safe storage builidng. Price is very reasonable for the added benefit of inside climate control. I definitely recommend UHaul storage!
Tammy S | Overall ExperienceBrand new truck, clean.
Emily D | First ImpressionsPlease fix the broken floor strip along the bottom of the automatica cargo entry on the west facing door near our storage (1050). It has been broken for at least two months and impedes use.
Tracy S | Overall ExperienceIt was on the higher end of the price range for a storage unit in the valley but it was worth it. Being indoors and secure was a huge plus. Also the carts were a huge convenience.
Kelsey G | Overall ExperienceBoth people that showed me around the girl at the counter were helpful and polite.
Brent E | First ImpressionsThey were great to work with
Larry H | Overall Experiencebest uhaul I have been in
John L | First ImpressionsThe facility was fantastic and I really appreciated having the carts available to help with moving things in and out of the storage unit!
Emily H | Overall ExperienceThey were very helpful at all times, particularly the manager.
Lisa B | Overall ExperienceMichelle was great. Nice young lady. Should make an excellent manager
Gregg J | First ImpressionsVery helpful and friendly staff, any issues we had were always resolved quickly and professionally
rachel b | Overall ExperienceGiven Montana's dry climate it was very nice to have a climate controlled environment for our wood furniture and household items.
david s | Overall Experiencethis facility always goes the extra mile.
Robert W | Overall ExperienceShould prorate at check-out. Expensive. Staff not overly friendly.
Lynn M | Overall ExperienceVery friendly and great service. Kim was great to deal and talk to. Thank you for everything. Karin
Karin M | Overall ExperienceThe manager I believe his name is Zac. was wonderful to work with. Excellent choice for a manager. Polite, respectful and very good to work with.
kelli o | Overall ExperienceI canceled my storage service at the end of February and have still been getting bills and letters that I’m late and I’ve talk to him twice about it and still not taken care of.
Coleen F | Overall ExperienceOnly reason i rate it below average is because i was charged for two months plus late fees even though i did get it refunded eventually zach havens did not close out my unit. Kim did.
leon s | Overall ExperienceThe very best haul facility that I have been to.
JAMES L | Overall ExperienceHelpful and drama free. I took advantage of the free month in conjunction with a truck rental. That is a nice perk; thank you.
Tim G | First ImpressionsI can't say enough good things about the Evergreen facility. The whole property, inside and outside units are clean and the lighting is superb. The staff is friendly and very helpful. 5-Stars *****
Jeff D | Overall ExperienceStaff was great to work with, VERY helpful and indoor climate controlled storage was great. Great facility and great people!
Pete B | Overall Experiencestaff were rude, manger promised certain options and failed to do so. Crappy experience for sure. Will not recommend to others anymore.
luke f | First ImpressionsGreat customer service.
Allp E | Overall ExperienceCoolio
Bob H | Overall ExperienceZack and the team at U-Haul of Evergreen were Great! Due to a recent move to the Kalispell area, I had the opportunity to interact with the staff many times - each time was excellent. I Recommend!
Jim C | Overall ExperienceAwesome facility and staff!
Dottie G | Overall ExperienceSaul Goodman!!!
Bob H | Overall ExperienceI have no otger comments
Jeri H | Overall ExperienceZach and his team were always most helpful! We loved the facility!
Kay O | Overall ExperienceThe inability to close out the account upsets me. I had closed the account in person approximately 2-3 weeks ago. I was informed that it was closed at that time.
Harold S | Overall ExperienceYour facility was excellent for my needs. My one issue, which is not a very big issue, was that often when I visited, the garage doors were not turned on. This was a tad inconvenient, but do able.
Jennifer M | Overall ExperienceGreat staff very helpful and friendly! The storage prices are a little higher than other places but uhaul units a very clean
Byron D | Overall ExperienceEvergreen U-Haul is a great facility with very accommodating staff. The inside and outside storage units are nice, clean and secure. Carts are provided to help move your gear.
Jeff D | ReservationFriendly staff always went above and beyond for us! We appreciated their help throughout our time using the UHaul storage facilities. Would definitely use this facility again!
BREANNE P | Overall ExperienceAmy, the maintenance worker was especially friendly and helpful. I appreciated her help and thoughtfulness. A few times the lights went out when I was working in the units but came on if I moved.
cheryl m | Overall ExperienceThe manger of this store is a crook and an unreal liar. I will be filing a formal complaint with corporate and contacting my lawyer.
Heather K | Overall ExperienceGreat service.
Ted H | ReservationThe facility and staff were excellent - however, it took 2 phone calls and an on-site visit to correct my account to show that I had in fact closed out my storage site.
vicki b | Overall ExperienceVery informative patient and friendly
Michelle C | ReservationWe drove a 26 foot U Haul from Glendive to Kalispell MT in one day. The air conditioning and cruise control worked great. It ran perfectly even in the 100 degree weather.
CAROL O | ReservationI highly recommend this facility for their helpfulness and efficiency.
Brian M | Overall ExperienceI rented a storage space along with multiple trucks in the past couple months & the experience has been incredible. The staff have always been helpful & accommodating.
Christopher M | Overall ExperienceI love you all God bless you all and thank you for working with me and being patient.
Joshua J | Overall ExperienceSuperb facility and customer service!
BILL R | Overall ExperienceHeated units, security cards so no one can get in but you, heavy secure doors on the outside of the building, lots of parking, 24hr access, friendly knowledgable staff secure clean units 100%win!
crystal p | Overall ExperienceI would have appreciated being offered a 2-Ubox trailer rather than having to make two roundtrips. I did not realize it was an option.
Erik R | Overall ExperienceI left the storage facility on May 26th I waited for a half an hour to check out and Zack told me that he would do it later as he was too busy. They are still billing me for their incompetence
stacee c | Overall ExperienceEveryone that works here is great.
Thomas L | Overall Experience