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Janelle K | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Traverse City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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OLEG NExperience was great! Everyone was super friendly and helpful.
Todd SThis was the best experience ever. OMG the attention we received was beyond excellent. A Five Star experience.
PETER GBest mail business I’ve ever been to. Clean, prompt. And quick. Loved it!
DAVID KBeen trying to get ahold of the business that has a U-Haul in traverse city. Because I let my brother-in-law return it and he left his sister's stuff in the back of the truck. So I was trying to get a hold of someone at the site but I kept getting put it on to view it Hall main customer service line. For like. That makes any sense so I still haven't got a hold of this in four days and now they're charging me cleaning fee and other things so just want to buy $300. And I've left messages and I just every time I call they're not answering and I get put back to the main customer service. Not happy but whatever
ANDREA NHeathe was very helpful and went out of her way to help us! Highly recommend!
Jane D | Overall ExperienceExcellent facility and excellent staff! The move in was a much easier and better than expected.
Christopher D | First ImpressionsIt was a great experience and the young man that was the representative was very thorough and showed me the whole process. Very Happy!
Steven L | First ImpressionsJesse and his team are amazing
Cheryl A | Overall ExperienceThere was some water on the inside of the trailer when I picked it up and was told by the local U-Haul agent it was just from cleaning. But in fact the trailer leaked and got the mattress wet and stained that we were moving. Photo available - if required.
Brian BAmazing service! It was busy but they communicated and when realized that I forgot a pin at home, without any hesitation, they let me borrow one!! Wow! That was great and I won’t forget. Thank you!!
JAMES BExcellent experience from start to finish. Very nice staff at location. They were polite, efficient, and organized. Would definitely choose this location again.
KRISTINE STHEY WERE GREAT & I TOLD THEM ABOUT THE WATER ALL OVER & HE TOLD ME TO CALL THE PLACE I RENTED FROM OR THE UHAUL IN GENERAL, I DID & I GOT NOTHING THAT I KNOW OF ANY KIND OF COMPENSATION!
kathie sGreat service, great return of trailer
SCOTT MAgain, super happy with U-Haul.
John JKeep on doing what you are doing!
RICHARD MTrailer did great, had no problems everything was outstanding. Even got the trailer back 2 hrs. ahead of schedule
MICHAEL JCan't say enough about what a great moving experience this was. U-Haul staff and drivers were exceptional!
John JExcellent service and communications. I highly recommend U-Haul's U-Box.
John JThankyou.
duane g | Overall ExperienceGood price. Good service. Open weekends. No complaints.
MARK SAll the workers were very friendly and helpful.
Anna P | Overall ExperienceGreat service all around.
DAVID AGreat service!
ADAM RThe General Manager, Jesse Rollo was extremely nice and helpful. The entire experience was so easy and fast. Painless and everything was explained well. We were in and out of there in about 10 minutes. Definitely would recommend UHaul to anyone in Traverse City. Thank you.
ALEJANDRO PThe steering column on my rental was loose it shook at 55 mph the balljoints poped as i turned the wheel
TIFFANI NHaving wrong marketing material up in the store is confusing. I rented based on a 64.95 price but then found I was paying 20 dollars more. At that point I was stuck pretty much. It was a Sunday at 3 o'clock, I wasn't searching for an alternative. V
AMY K | First ImpressionsNothing! Great customer service and equipment!
SHAUNTEL LOverall great staff and clean facility
JOHN AHighly recommend. Very clean and convenient.
Nicole H | Overall ExperienceI would prefer to have the floor of the storage unit itself to be sealed like the hallways are. Concrete powder gets all over anything that touches the floor.
Phillip W | Overall ExperienceExcellent service. Someone was right there as I pulled and told me where to park the trailer. I didn’t even need to go inside. They took care of it all! Definitely rent again when needed.
MELISSA AMaybe a sheet with the layout of the units and keycard access locations would be helpful.
Nastassia S | First ImpressionsEverything was great. They made sure the ball on my hitch was extra tight, since I just bought it. Very helpful and pleasant to do business with.
GREGORY DVehicle I drove has a cracked exhaust manifold and mad a lot of noise for 5 minute and made the cap smell of exhaust. Right side mirror is rusted/froze in position and will not move rendering it useless and hazardous.
JASON RGreat customer service. Total drop off time under 5 minutes.
TIMOTHY PVery nice people. Well see how it goes and will evaluate again at at later date.
john a | First ImpressionsDespite the computer system being down, Jesse was very helpful and efficient in making my pick-up experience fast and friendly.
Dennis MWe were very happy with the customer service but was unaware of the insurance charges. That took us by surprise.
DOUGLAS SEverything was great 👍
James GVery friendly and helpful.
PATRICE TBest storage facility I’ve ever used. Personable staff that are eager to help.
Clemence O | First ImpressionsAbsolutely great experience at TC U-Haul. The facility is fantastic, the people are friendly and very helpful & the have all the packing supplies available that you could want. 5 stars!
Linda P | Overall ExperienceThe gentleman that helped me was very kind and welcoming. I highly recommend this location to anyone near Traverse City.
Adam BThis U-haul facility is run with customer service you don't see much anymore. Besides being neat, tidy, and clean inside, the grounds are maintained, equipment is clean and lined up like a car show, and it all shows pride in the workplace. I received three calls during our rental at times when someone noticed something amiss (or potentially amiss). Highly recommend them for storage and for truck/trailer rental. Thanks!
LAYNE M | Overall ExperienceSuperb all around.
Giff H | First ImpressionsThe number of miles automatically allocated to the rental was insufficient by more than half the actual distance. The rep was able to adjust that but if I had done the pickup without assistance I would have been stuck (I think) with more than 45 miles additional charged to me. That needs to be looked at.
MARC RMake sure the snow has been removed before turning the trailer over to the customer
JAMES KGreat fast service!
ROBERT HSuper easy and clean
LUCAS JThis is a good option to avoid driving a U-haul across the country. The whole process went smoothly and everything showed up just the way I packed it. Only recommendation is to add more securing hooks inside the boxes.
ALEX MGood experience and everyone very friendly and helpful.
nancy kTell your customers make sure. Put gas ⛽ back in the vehicle
SHELLY JClean facility, excellent service, and nice equipment. The service advisors are top notch.
STEPHEN GI dropped off that day in evening like 9:25 pm. So I couldn't do survey about that clean or personnel helpful
CHRIS TStaff were very friendly and helpful
CHRISTIAN CExcellent service. Thank you!
ERIC HI had a terrible experience from the beginning. Firstly, the pod brought to the first location was the wrong one. Not my pod. Second, U-Haul cancelled my order for no good reason. And I had to work with customer support to get my order set up again. Thirdly, my pod arrived at my final destination late. It was difficult to contact the main location in Traverse City. They need more help with an answering phones. There’s usually only one person for the entire office. Just a horrible experience moving across state lines. This is what U-Haul does every day, and they failed miserably. I will not be recommending U-Haul to anyone.
Kasey SCould not get keys to truck until store opened at 9 because lock would not open. Lot not plowed took 20 minutes for employee to dig out truck. Then there were no furniture covers.
Donald PHad to rent the trailer all day only used it for about 2 hours. Should have an Hourly or even a half day rate.
BRIAN RGet all wheel drive trucks and not rear wheel. At two intersections I had to back up out of because my back tires were spinning.
JOSEPH SAmazing customer service and very friendly people. Highly recommend this location.
CAMERON Mnothing at this time, everythig and everyone was great, thanks!
Elaine MThank you so much!! It was a wonderful move!
Douglas BStaff was very friendly, helpful & professional.
JOSHUA MGive this guy a raise, he was super nice, friendly and helpful.
ELIZABETH Bnothing at this time, no issues, thanks
EDWARD MYour team is terrific
Emit P | Overall ExperienceWithout question the best storage/rental center I have ever used. The staff was always beyond amazing. The facility was very well designed and maintained. I could not be happier.
JEFFREY S | Overall ExperienceThe whole process from start to finish was easy and all staff was very professional and helpful. Staff in traverse city were very accommodating and provided us with a very thorough understanding of the storage facility.
Johnny W | First ImpressionsThank you!
Roy K | First ImpressionsExcellent storage facility. Would definitely refer to others.
RICHARD M | Overall ExperienceThe lighting could have been better, although it was adequate
MaryAnn K | Overall ExperienceThe entire staff was helpful and awesome. If I ever need a storage facility again, I definitely will be back.
Thomas S | Overall ExperienceThis is by far the best U-Haul in northern Michigan. Jesse does a really great job managing and maintaining this location. The other workers are just as motivated as their manager and are very helpful and kind. Definitely 10 outta 10
chris g | Overall ExperienceAccess was hampered in that the door to my storage unit didn’t work properly and it made access to my stored objects impossible to access. This has been a consistent problem. The door does not work properly and it is getting to hard for me to deal with. The rent has doubled and I’m living on social security and has gotten to high for me to afford.
Sheryl C | First ImpressionsVery friendly and efficient
Robert L | First ImpressionsClean and very professional. No dirt or trash anywhere, even in the big parking lot. Everything was tidy, orderly, and easy. They didn't have a the unit we reserved, but the replacement worked well and was probably better than we'd have had originally. Pleasure working with people who obviously take pride in their business.
LAYNE M | First ImpressionsJacob and Gavin were both very helpful! I couldn't not have asked for better customer service!
Jane D | Overall ExperienceGreat storage with great customer service.
Eileen A | Overall ExperienceStaff was excellent - polite, thorough and helpful. Well done! The man who rented me my unit represented you all very well.
katherine b | First ImpressionsStaff member was friendly and helpful. Moving into my unit was convenient. Note: entrance needs trash a can.
DONALD E | First ImpressionsFound the staff to be friendly and helpful. They even loaned me an Allen wrench.
timohy c | Overall Experiencenice facility, friendly staff
Peter Z | First ImpressionsThe staff was excellent
Jaime D | Online Move InThe staff was phenomenal, friendly, and helpful, the facility was super clean and the security was top notch. I'm very comfortable and confident storing our things here while we're in the process of selling our house.
Brie E | First ImpressionsSo friendly and efficient and the place is so clean.
Stephen L | First ImpressionsI appreciate the cameras and the security code box. We truly appreciate the rodent control also. Thank you
DENISE D | Overall ExperienceThe staff at this location is outstanding!
Mark A | First ImpressionsJesse was very friendly and knowledgable.
Anna P | First ImpressionsMy name is misspelled. It is Marilyn Zielinski.
marilyn z | First ImpressionsI'll be moving to another facility asap
Michael S | First ImpressionsGreat facilities. Only complaint I had was the trench that was cut across the parking lot was a big bump hauling a trailer or driving a truck across, but that is fixed now since they repaved the whole parking lot. So now I have no complaints whatsoever. Great facilities and people running it.
DAVID R | Overall ExperienceEveryone at the facility is attentive & helpful
TIMOTHY H | Overall ExperienceI will be back! The only reason we left was because a garage became available at my apartment. This is the best storage place in town and great prices! Thank you!
Gretchen G | Overall ExperienceGavin was very helpful in making a storage selection.
Ken V | First ImpressionsEverything straightforward and explained well. Dropped off our first load of items for storage and we were able to get in and out pretty quick. Directions were explained well. Had no problems when we arrived. Thank you!
Jennifer L | First ImpressionsStaff was great! I had storage unit and I used trucks for move.
Tonya C | Overall ExperienceOut of all of the storage facilities I’ve rented, both Florida and Michigan, yours is the best. Top notch facility!!!
RICKIE M | Overall ExperienceGavin was amazing. He took the time to give us a tour and walked us through the process so we would know exactly what to do next time. He is a fantastic employee and really knows his stuff.
Nancy L | Online Move InThis facility is amazing!
Sandra H | Online Move InYour online AP for reserving trucks sucks
Michael L | First ImpressionsGavin was marvelous. Worked with me closely to select the correct storage unit for me. He kept his cool while we worked with an obnoxious moving truck delivery man. I am more than impressed.
MaryAnn K | First ImpressionsThe move-in experience was great! The facility is well constructed, has access to upper floors with a very efficient elevator. Carts were plentiful and compete convenient. The staff was very helpful and efficient.
Paul B | First ImpressionsShale is amazing! He was so helpful and kind. Very nice facility! Highly recommend.
Lisa C | Online Move InJust wanted to say thanks for all the hard work you guys put in keeping us the costumers happy. And Wanted to say thanks Jesse Rollo, and staff on making it easier for me to understand on how the rental works! Great job!!!!
Joseph M | First ImpressionsBrand new building, I’d expect it to be clean
Jason P | First Impressions😊
RICHARD M | First ImpressionsWell staffed and managed storage facility. The best experience I've had with a storage facility.
Ryan M | Overall ExperienceOutside storage could use some maintenance (door squeaked and went up and down hard) and a light inside the unit would be helpful. Looks like the parking lot and driveway need to be finished. Overall happy with facility.
Jason J | Overall ExperienceGreat location, clean and secure space and the staff is friendly and helpful. Can’t ask for more!
Morris D | Overall ExperienceThey are all so helpful and understanding. Thank you
Lorri J | Overall ExperienceThank You, It's a wonderful and helpful place and experience.
patricia h | First ImpressionsThank you for having a storage on the 1st floor
Stacy S | First ImpressionsI have never felt more taken care of, all of my questions answered in a honest way, and the facilities are amazing. I recommend Gavin 100%
Tonya D | First ImpressionsNice place.
Edward r | First ImpressionsThe gentleman working was very polite. Informed me that I would have a free month of rent that I didnt know about. Gave me a tour of where my storage unit was at. Also I formed me which key code access device's worked or didn't work as well as which garage door, of the 3 that worked. I guess some work shoukd be done to have all key codes working as well as garage door...that customers keep hitting.
ELLEN H | First ImpressionsStaff was very helpful and friendly!
Shale P | First ImpressionsEasy peasy
Ryan M | First ImpressionsGM is great. Keep up good work Jesse
Nick M | First ImpressionsNone
Marty D | First ImpressionsJessi, the manager, was amazing! He was as extremely professional, efficient, friendly, and accommodating… The storage facility was bright, clean, and beautiful…
Thomas D | First ImpressionsThe best self storage facility in Traverse City. Clean, secure, friendly service, and reasonable prices for indoor, climate controlled storage.
Stephen M | Overall ExperienceUhaul maintained their facility very well. Lights, accessibility, and service are all top notch. Thanks for your support!
WILLIAM S | Overall ExperienceGavin is wonderful to work with!!!
Grace w | First ImpressionsEveryone there is so helpful and nice!
Keith G | Overall ExperienceWe found the facility exactly what we were hoping for. Clean, secure, convenient location, knowledgeable and friendly staff. Kudos to Gavin! He took great care to make sure we understood our options, got what we needed, that we were satisfied with our selections, understood the processes, and was familiar with the facility. Great job!!! Thank you!!!!
Charles D | First ImpressionsEveryone here is helpful and friendly
TIMOTHY H | First ImpressionsBest facilities I've ever seen.
DAVID R | Online Move InNicest moving and storage facilities I've ever seen.
DAVID R | First ImpressionsBeautiful facility and Jesse was great to deal with!
Nancy H | First ImpressionsEveryone is professional and helpful
ANGELA M | First ImpressionsShale is beyond friendly and helpful. He turned a really ugly day into a much brighter one.
Keith G | First ImpressionsAlmost felt luxurious, with the heated drive-in garages and very clean interiors.
VLAD B | First ImpressionsExcellent staff & facility. Professional, relaxed, knowledgeable, personable, thorough, fast & efficient
Frank S | First ImpressionsVery nice place, heated and cooled storage. Priced very well.
Scott P | Overall Experiencestaff was SUPER friendly and helpful and the place was so clean and nice!!!
Amy R | Overall ExperienceAwesome facility and staff!
TONI V | First ImpressionsAll the staff were great but kudos to Jake.
Michael W | Overall ExperienceWe were blown away at the service and overall layout and experience at this new location. It’s 100 steps above the local slum lords and their crummy, overpriced and ever increasing in cost storage units! Highly recommend!!!
Brandon W | First ImpressionsA great place,,very helpful and super friendly, I will definitely go back if I need to rent again
Keith R | First ImpressionsAttendent was very helpful.
Michael W | First ImpressionsFast efficient and informative
Allin G | First ImpressionsJake was AMAZING! VERY FRIENDLY ANS SUPER HELPFUL!
Amy R | First ImpressionsLove this place
Athena P | First ImpressionsWhat a great storage system I have a small cleaning business and I normally keep all my stuff stored in my vehicle but with a winter time it’s rough on the equipment and my supplies I’m able to store myself not overcrowd my car it’s affordable and so convenient not to mention the most cleanest I’ve seen Yet
Jennifer H | First ImpressionsSeriously amazing facility and staff!
Autum R | First ImpressionsStaff was extremely kind and helpful. He showed us around and how to work the security system, where our unit was and made the mood light all the while. Great experience, will definitely recommend uhaul to anyone who may benefit.
Michael W | First ImpressionsThe biggest issue is at the office. There were times where you stop in and have to wait for assistance because no one was at the service counter. That can be an inconvenience when your in a hurry and just need to drop something off like my gate cards after I moved out. Otherwise everything was great.
Suzanne W | Overall ExperienceVery friendly staff and easy process.
ERIC S | Online Move InThank you so much for the one month free storage unit. What a great idea! For the end of the move respite time, to regroup before the next long haul. Every area on your survey I could honestly rate as Excellent
SHARON M | First ImpressionsJacob was especially helpful and friendly. He made the whole experience fun and convenient. I would recommend this lo location to anyone! :)
Diane P | First ImpressionsSo clean! The staff is really friendly and helpful, have recommended to friends and will continue to do so. Great experience!
Scott W | Overall ExperienceOnly issue I had moving in was my own fault. I got there kind of late due to having to work and trick or treating with my daughter and when I left to check out it was after 10 and I had an issue of trying to check out. It wouldnt allow me to. But other than that I loved how you could utilize the carts and the parking spaces inside so you can load and unload in the heat and out of the cold. It was absolutely great and convenient and the pricing is cheaper than any other storage unit I was in and when I called around for quotes.i highly recommend U-Haul on Us 31 l
KAYLA A | First ImpressionsJake and John were very helpful when we rented the truck and storage unit.
Solomon D | First ImpressionsI was told I should have received my first month free then when I went to use the faculty the first few times it didn’t work and the person at the desk said “sorry that’s just our system” so considering I wasn’t given my first month free and the first few times were unable to get in I’ll be moving to a different facility by next month
Kenneth B | Online Move InReally like the pull in aspect and new flatbeds. Clean as a whistle every time where are there !
Scott W | First ImpressionsBeautiful and brand new with plenty of flatbeds to use. Pulling your car in out of the weather is HUGE in northern Michigan especially in cold rain! Staff was friendly and ready to help with anything! Highly recommended!
Scott W | First ImpressionsNick and the gal were great!
Thomas W | First ImpressionsI rated it low because all 3 employees were woahfully under trained. It took FOUR visits to finally be checked in... after having the space checked out instead of checked in, almost lost it because it was open for rent again & then have a lock put on it even though I had a free month. Do not open for business unless they are given good training. Otherwise they are clueless & customers get frustrated
Angeline F | First ImpressionsI stopped in and talked to Lisa. She took my name and number and she called me within two days of me stopping by. I am happy to be getting my stuff close by.
Pat M | First ImpressionsTajeb
Rumpole M | Overall ExperienceFriendly and helpful transaction. We got the last unit available. It was very icy in front of the unit, which made moving items into the unit hazardous, but it went without incident.
Tim K | First Impressions