Was not told I had to be back at a certain time. The time given to me was from 1:19pm to 4pm. I thought I had the vehicle for at least 4 hours! Then they want to charge me for it! Never again will I want to be referred to this place even if it's my last choice!!!!
MELISSA T
Customer Reviews for UTEX Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kay was on duty and was excellent! Really did a great job. Would definitely use this location again!!
Thomas DEverything was great 👍
William SWe love the service that was received from the girl at counter to pick up our truck!
Sheila TGreat customer service!
LOREDANA FThis experience was a disaster. The lady working there was overwhelmed and had no support or empowerment to do her job. Everything required manager approval, and the manager wasn't there but had to be texted for everything since they wouldn't even talk on the phone to each other. It took almost an hour for me to get the keys to the truck that was sitting there the whole time, which I had reserved the day before.
Nathan OTruck was not ready at the time promised. This was already a changed location from the original requested location, as they claimed there were no trucks available. Disappointing, as I made the reservation several weeks prior. Overall a definite subpar experience with U-Haul compared with previous rentals.
Robert HOrdered a dolly and did not receive it.
Jonathan GIt was a perfect experience.
Peter D