Customer Reviews for U-Haul Moving & Storage of Oak Creek

Rating:

2.0

DANGEROUS - read on The 15' truck they rented me was a newer vehicle, less than 4K miles on it. They said it had been readied for the almost 5K mile move we were making. However the 1st time I checked the Oil at a stop I found it was WAY below both of the level holes in the dip stick. It took over 2 qts to bring it up into the proper level. The car hauler we rented was in even worse shape. One of the rubber straps that hold the fold down drivers side fender in place was missing. I had to use a bungee to keep it in place for the whole trip. The tires on the carrier should have been Properly checked-replaced before it was put back into service. They appeared worn when we picked it up but I didn't bother to check the tires date codes. I assumed that would be a standard part of a service inspection.(especially given the distance) 2 of those tires came apart/blew out on different days while we were traveling, stranding us for 3+ hours waiting for roadside assistance.

Rating:

4.0

We were not informed that there was an after hours fee. We still aren't sure what this was for, why we were charged this fee.

Rating:

3.0

After changing my truck rental time it all just fell apart. I was still waiting on instructions on how to access the the unit and how that process would work when I arrived the following morning because no one answered the phone and the automated system didn't have any clear details. I'm usually not one to complain but it's hard not to when yes I had a unit number but when you're trying to move and juggle the rest of life you don't have an hour to try and comb through the several page long agreement that no one has the time for when things are already not going to plan.

Rating:

5.0

Alright 👍

Rating:

5.0

Excellent communication throughout the process and the customer service received at the store was great.

Rating:

3.0

This place needs better marked parking. And the person that directed me to the trailer and did hook up, didn't understand that when I would leave, the trailer was going to strike a rock. I was told it's ok. We ended up unhooking the trailer, then straighten out the truck and trailer. I was then able to leave after all the "events". Please have the people think about what could happen if....

Rating:

3.0

N/A

Rating:

5.0

The guy that was working was very efficient handling multiple customers simultaneously.

Rating:

5.0

Shelley was so nice and so very helpful.

Rating:

5.0

All great!

Rating:

5.0

Keep up the great service

Rating:

2.0

I have had nothing but issues here for the last year both with storage and U-Haul rental. Some of the staff were very friendly and helpful, one guy in particular was a jerk. One month after starting storage the rates were raised which is a joke. 2 months after I moved in there were roaches all over my stuff and the unit. All of my things needed to be wrapped and stored outside to ensure no bugs came to my new place. Overall 5 out of 10 at best. Seriously needs some work!

Rating:

5.0

Shelley is amazing! She is efficient, smart and just overall very nice. This is our go to place.

Rating:

4.0

Only 1 person working at the time. Would help customer service to have more employees. Wait times were a little longer but the employee was very kind, helpful and professional.

Rating:

5.0

Incredibly friendly and flexible. Allowed SEVERAL extensions because of complications with our move. Shelly was an excellent partner in this rental! Thank you!

Rating:

5.0

I had to move my stuff because the cost got too high. It is unfortunate that. UHaul doesn’t give incentives to loyal long time customers. At one time I had 4 units and I got price hikes yearly. For that reason I would warn anyone about Uhaul being very expensive!

Rating:

5.0

All around pleasant experience, thank you!

Rating:

5.0

Thank you!

Rating:

4.0

Everything was fine

Rating:

3.0

There was no spare tire on the trailer. I was told never to drive without a spare tire. Why don't they provide a spare tire for the trailer? Every trailer should come with a spare tire. Maybe they are puncture-proof tires, but I was never informed of that. a flat tire could have cost me hours of delay and in certain places can be an extremely dangerous situation.

Rating:

5.0

There is a random manhole cover in the parking lt in the Front of the store. It needs a much taller and more visible marker to help vehicles avoid it.

Rating:

5.0

Shelly deserves a lot of recognition for my overall rating and recommendation. Her knowledge, skills, and abilities of the job are quite evident. A very pleasant and nice individual.

Rating:

5.0

Informative, courteous and efficient were exactly what we received when we rented your 12 foot uhaul truck. Thanks. Would recommend this business to anyone.

Rating:

5.0

Awesome

Rating:

2.0

For my unit c36, $185 that is outrageous. No lights or heat in the facility. Had to shovel snow from my door to get in. I have no problem with employees. Very very great bunch of people. I was in many units at that location. The up hick in payment was ridiculous. I went to a new facility I'm pleased with. Actually getting what I'm paying for. Under 90$ same size very well kept very secure. Uhaul is like other top corporations money hungry for fat wallets. Paying almost 200 $ there better be lights in and heat.

Rating:

1.0

I arrived at the location and of course I was expecting the vehicle to be ready. It was not. It was covered in snow. It was the only vehicle covered in snow. So therefore 30 minutes into my time window of having the truck was wasted. Secondly, the service representative at the time wasn’t doing anything so I went to ask him about the truck being covered in snow. He handed me a snow brush. You would think he would help to clean it off but he did not . I would like someone to follow up with me on this because this is insane.

Rating:

1.0

The fuel gauge wasn’t full when I picked up the truck. I tried to mark this in the app but it wouldn’t let me continue without marking it as full even tho it clearly wasn’t. Drove the truck a total of 6 miles and the truck took almost 7 gallons of gas when I filled it up. I know the truck doesn’t get less than 1mpg. So I was stuck filling up the tank for someone else, to avoid UHauls ridiculous charges for the tank not being pegged on Full, which it wasn’t for me.

Rating:

4.0

I was greeted quickly, the trailer I rented was checked out right away and instructed as to where to actually drop it. I was in and out of there in no time! Pleasant experience for sure

Rating:

5.0

Customer service was excellent, and the staff was very friendly!

Rating:

5.0

Windshield was filthy. You could barely see out of it in the sun.

Rating:

5.0

Corbin was amazing! So kind in reassuring me when I stopped in for my pre-tow inspection (and also helped unhook the trailer when I returned it). The woman who was working the morning I picked up the trailer was also great and hooked up the trailer for me. They were both so nice and helpful considering I'm definitely not an expert at pulling a trailer. Highly recommend this location and kudos to the two employees I worked with :)

Rating:

5.0

Have your gas tanks filled completely before you send out the vehicle. I was not happy that when I "topped it off" (the words of the attendant because he thought it was full and I was only driving 10 miles total with the truck) I was up to 5 gallons before I decided to stop giving U-haul gas on my dime. And when I started the truck to check the tank as I completed the truck checklist before driving it off the lot, the gauge indicated it was right near the 'Full' line, so I thought it was full.

Rating:

4.0

Roll up door didn’t stay up on its own. Other than that no issues.

Rating:

5.0

Thank you!

Rating:

5.0

Rental went just fine. Office person when I picked up was a customer service star. Pleasant and helpful.

Rating:

5.0

Everything was perfect

Rating:

4.0

My unit was to expensive that why I moved out. Other than that everything was fine.

Rating:

5.0

The app in general it is hard to use

Rating:

3.0

We could access the facility after hours. Although we were told that we could access it 3 hours after closing.

Rating:

5.0

Nothing, everything was great

Rating:

5.0

Great customer service.

Rating:

5.0

Overall it was a great experience the only one thing, one of the blankets had something hard on it and scratched my dresser when it was layered between my furniture. I did choose not to pursue insurance claim because the dresser is not too expensive.

Rating:

5.0

Honestly I feel that the rates are way too high. I ended up spending $14 on gas and over $70 for truck and mileage which was quite expensive.

Rating:

5.0

Based on my experience everything was good.

Rating:

4.0

Shelley was very helpful, even helped me get my car out when we were still unloading until after hours.

Rating:

5.0

Not sure, everything went great

Rating:

4.0

It was too expensive.

Rating:

5.0

The young man who hooked up the tow dolly for me, was super efficient, friendly and professional. Do all that you can to keep this man on the payroll. Thanks Davis!

Rating:

5.0

You can not get any better service from Shelly from Oak Creek store. She is a delightful person to rent from. She is a 10 stars all the way!!!

Rating:

5.0

Very easy to use and a good price. Thank you!

Rating:

5.0

Thank you so much!!

Rating:

5.0

when i arrived , there was an impatient customer acting like a a**. the young man taking care of him was very calm and handled the situation with a strong professionalism never got upset. i would suggest he is given the recognition he deserves because of his professional attitude. i would send anyone i know to this store because of this action.

Rating:

5.0

The gentleman that helped us was very kind and knowledgeable. Don’t remember his name but he had a white beard. He was extremely helpful.

Rating:

5.0

There should be at least two people on sight at any given time.

Rating:

5.0

Outstanding service and customer care!

Rating:

5.0

Excellent customer service easy pick up and drop off

Rating:

3.0

Staff were wonderful, equipment was nearly brand new, check in and check out was a breeze. The only off-putting experience was what appeared to be a homeless person, or someone living out of their vehicle parked at the front door, using the outlet at the entrance and the hose bibb too. Rather odd to allow this at the primary entrance to the business.

Rating:

5.0

Friendly staff and clean facilities.

Rating:

5.0

The gentleman working there was great, some of the best customer service I have had! He was very cheerful, answered any and all my questions and provided top tier service. Only issue was that it was only him there, which lent itself to longer wait times. He was running around like crazy to help all the people there and provide quick service while being the only one onsite. Great guy!

Rating:

4.0

U-Haul needs to prorate. I leased a storage unit at U-Haul in Oak Creek, WI for the past two years. I paid $179.95 on August 29th for the month of September. I moved out September 6th. I should have been reimbursed $143.96 for not using the storage unit for the remaining 24 days of September. I understand not prorating short-term renters because then it's like U-Haul is renting by the day. However, for long-term renters (anyone who leased a storage unit for 6 months or more), we should be reimbursed for the days of the month that we paid for but did not use. First, this is a more fair and equitable policy than the one currently practiced by U-Haul. Second, it enhances the customer experience, showing appreciation for long-term customers who provide U-Haul with financial stability. Finally, U-Haul makes over $5 billion a year. Reimbursing my $143.96 is not going to put U-Haul out of business. On the other hand, $143.96 is about 3 days of food for my family. In the future, if I need to rent a storage unit, I will go through a small, local vendor.

Rating:

5.0

I always utilize U-Haul when needed! This location though is Top Notch & staff are wonderful!! They go above & beyond servicing customers! It is noticed & appreciated!! 💕

Rating:

4.0

Promo was a great deal.

Rating:

5.0

Shelly and her staff are top notch!! Thank you for all your help!! It was a pleasure working with you!!

Rating:

5.0

Representatives were courteous helpful and knowledgeable

Rating:

5.0

They are very friendly and will help you with anything you needed.

Rating:

5.0

So glad to have found this location And management team was very helpful

Rating:

5.0

Shelly is world class help and service. A keeper, no doubt!

Rating:

3.0

Facility was secure and the staff was helpful. Despite having traps in the unit, I still had rodents in the unit which did damage to a mattress and recliners. Had to throw them out. I was also disappointed in the automated rate increases over the course of my rental. There was a $50 total increase in my monthly rate. Thank you.

Rating:

5.0

Best storage experience

Rating:

3.0

Overcharged on latest one day in town rental🤬

Rating:

5.0

The staff on Puetz road is amazing. Especially the lady behind the desk (I can’t remember her name). Always a great experience.

Rating:

4.0

Manager Shellie N. was not helpful or willing to work with best deal!!

Rating:

5.0

Shelly at the Oak Creek facility was fantastic to work with and very pleasant to talk with. Very pleasant experience 👍

Rating:

3.0

Security gate has not been operational for 2 years. Gate is left open during business hours, yet rate on unit was high compared to other nearby locations with functioning security. Difficult to reach location by phone, calls frequently forwarded to call center. On the move out day no one was in the office either time I went in.

Rating:

5.0

U-Haul place was great keep up the great work

Rating:

5.0

Shelly was amazing to work with. I hope everyone has the experience she provided!

Rating:

5.0

I would highly recommend!!!

Rating:

5.0

The initial unit was not big enough so I was able to upgrade to a larger unit

Rating:

5.0

This safe and clean Excellent storage

Rating:

5.0

Shelley was great to work with. Very nice and knowledgeable. Easy to rent a unit and easy to check out. Thank you.

Rating:

5.0

Everyone on the staff was always available and ready to help me whenever I needed them to.

Rating:

4.0

I ordered a climate controlled unit online as it said there were many available. Come to find out that’s what the website “assumes” and it “expects a tenant to move out” before your move in date. Needless to say, the website is a joke and I did not get what I requested. Otherwise, it’s a great location for apartment storage.

Rating:

5.0

Staff were super wonderful & helpful!!! Above & beyond, excellent knowledge & customer friendly! Highly recommend this location!

Rating:

5.0

Great place to stored your goods !customers serviced and AAA ++ and facility Always kept clean very well oriented group and knowledgeable :) I really love the service there and will used you guys again in the future : great surveillances and quite neighborhood thank you

Rating:

4.0

My unit has a hole in the ceiling. It did not leak or damage my belongings. However I would have preferred that it was fixed.

Rating:

3.0

I relocated out of state so storage was my immediate temporary option, after the first 60 or 90 days my monthly storage fee increased which caused stress as I really needed to keep my expenses low during the relocation. I would have enjoyed to be locked in on one rate up until one year.

Rating:

1.0

Poor seeing as there was a rent increase and I was only notified the month before the increase, only five months after getting the unit. Also, the gate was always open, making all units accessible to any one with or without a storage unit. Also, upon moving my belongings out, there was dried salt all over the walls of the storage unit, as well as my items. That shows that snow/rain water entered my unit, then dried. That wouldn't be possible if just a little effort went into putting a water resistant strip at the bottom of the doors. Paying as much as I did each month, maybe consider taking it out of that and fix the problem.

Rating:

4.0

Overall the units were nice. The only thing I didn't like was that the units I got for free for a month with my one way move were not large enough to hold the items I was moving. I had to rent additional units.

Rating:

5.0

I chose U Haul storage because of the hours of operation.

Rating:

5.0

The main thing I have to state is every employee I talked to in my time at this facility was VERY polite and respectful! They always helped with any questions I had and made sure things were taken care of. I would definitely come back for my storage needs in the future.

Rating:

5.0

Person I talked to went out of her way to assist me. She was friendly, answered my questions, and process went smoothly.

Rating:

4.0

Great service, easy access to unit, welcoming location, friendly and helpful staff.

Rating:

5.0

Shelley was awesome and always super helpful when I needed assistance. During my unit rental time and renting a vehicle she processed everything quickly and explained everything very well!

Rating:

5.0

Girl at the front desk was great. She made everything easy.

Rating:

5.0

Smooth rental.

Rating:

5.0

My experience with Shelley, the manager, she was extremely helpful to the type of unit I needed. When the move day came , she was very helpful, and we found everything in order, and the unit was very clean and ready for move in. Shelly was very friendly, and willing to help. Great experience!!

Rating:

5.0

Muy amable me ayudaron mucho.Gracias a todos.

Rating:

2.0

They are scams an they steal me n a family member n also friend tried to pay for my stuff several times and even did pay for it have proof that it was paid for the supervisor at the site wouldn't take it n even tried to raise it 300 more dollars n wen it was paid over the phone with costumer service the supervisor tried to say that it wasn't excepted and sold my unit. But proper steps with the law are being now taken. And will be made sure that because of it delt with now.

Rating:

5.0

Never had a issue while being there for a little over a year. The employees were always very friendly and made you feel comfortable. Best place to store stuff !!!

Rating:

5.0

Michelle is the most amazing woman there is, she ensures that not only am I happy with the service, but always asks if there’s any way to make my experience better, I would recommend her facility in particular to everyone I know, service is 11/10 every time!!

Rating:

5.0

Ease of navigation through website, excellent. Arrival, setup fast, friendly staff! 5star Shout-out, Michelle Oak Creek, Wisconsin 53143!

Rating:

5.0

Shelley and staff were absolutely wonderful and helpful. She is what more businesses need!

Rating:

1.0

I decided to go with another storage facility because my rent was raise twice within 6 months on an outside unit that is not climate control or needs any special care and I was paying almost a $150 month for a 10x10 and now I have a 10x15 it's inside and climate control and I only pay $109 month.

Rating:

5.0

Todo muy bien, todos fueron muy amables con migo, pero pagué 800 dólares por rentar un camión de Carolina del Norte a Chicago y el aire acondicionado no servía.

Rating:

5.0

Shelley, was VERY friendly & helpful. She answered ALL QUESTIONS friendly & truthful.

Rating:

5.0

Employees were always friendly and inviting

Rating:

5.0

Well kept and everything was easy as can be. Nothing to complain about.

Rating:

5.0

thanks for the great experience

Rating:

5.0

Close and convenient

Rating:

5.0

A HUGE thank you to Shelley and Archie for all of their help during my time with this Uhaul location!! They made using the trucks, securing my unit for move in and moving out of my unit, an absolute breeze. I truly appreciate the assistance provided and would definitely use this location again, as well as recommend it to a friend. Quick, polite, empathetic service is all I received and I definitely felt like a valued consumer during my time. Thanks you two!!! (Even the guy I called and spoke with on the phone to help remember Archie’s name was polite!!) This location rocks!

Rating:

4.0

Parking/access to check-in building awkward when arriving with moving truck to unload in unit to which we didn't yet know a number. Otherwise good.

Rating:

5.0

Clean units & Friendly & helpful !!! Thank you

Rating:

5.0

Great experience staff was very helpful and kind.

Rating:

5.0

No complaints whatsoever: helpful, pleasant staff and well maintained facilities made the experience a completely positive one.

Rating:

2.0

I probably would have rated this facility at a minimum of Average if it wasn't for a couple of unfortunate, isolated, events. Those events are as follows: 1) U-haul double dipped on my autopay payment for my storage unit. The resulting double-dip caused a chain reaction of subsequent overdrafts on my bank account that cost me hundreds of dollars in fines and about 4 hours worth of telephone calls to get things ironed out. After placing numerous calls with U-haul to get my money restored to my account, an agent finally issued a refund ticket and told me I needed to wait 3 to 5 business days to have the funds credited. I explained to this gentleman that this matter was urgent, as I now had a week to survive with zero money in my bank account. He assured me he had it taken care of. Three business days later, still no refund. I called back to U-haul only to discover the original agent essentially allowed the refund request ticket to remain in a state of limbo and that I would now need to start over with the 3 to 5 business day wait, while they move the ticket out of limbo state and relaunch the process. Completely unacceptable! 2) When I went to the actual U-haul location to discuss the matter in person and explain the unfortunate series of events that transpired because of the U-haul double dip error, the female manger at the counter was personable. But the other gentleman at the counter gave me attitude and told me that I needed to take this matter up with my bank. Well, that was a fatal mistake on his part. This issue was not my bank's responsibility to mitigate. This was unquestionably U-haul's responsibility to make good on. And this gentleman's response was a 180 degree departure from what I was willing to hear from U-haul that day. So, the next day I vacated my storage unit. And that marks the end of my relationship with U-haul. And I will be sure to spread the word about my negative U-hual storage unit experience any time I am provided the opportunity!

Rating:

5.0

Clean facility available right away when I needed it, very helpful staff on every visit. Would definitely rent here again anytime.

Rating:

5.0

Clean and well lit area, very helpful staff. Just what we needed, and very fast set up.

Rating:

5.0

After trying several different locations, the Oak Creek UHaul was the first one to give me accurate information and to have the availability they said they had. The woman working in the office could not have been nicer. Thanks Oak Creek UHaul!!

Rating:

5.0

The Oak Creek location has great staff and its very clean and well maintained.

Rating:

5.0

Excellent customer service at this location.

Rating:

5.0

People at this location go out of their way to help. Archie and Michelle are top notch!!! Only issue I had was not on location but rather with calling the 1800 number. The hold time is ridiculous. Otherwise 5 star rating !!!!

Rating:

5.0

The manager "Shelly" is easy to work with,friendly very helpful.

Rating:

4.0

The only issue I encountered was the inability to link my unit to my U-Haul account so I could pay online which did create some issues. Nothing regarding the site or the staff had anything to do with that. Very annoying.

Rating:

5.0

We had a rough time from start to finish with Uhaul in general, and I will be filing a complaint, but I also knew I’d be sending in a compliment about Archie. He was super helpful, and very friendly.

Rating:

5.0

Michelle and the staff at UHaul made our moving experience possible. It's a well run facility, and without them we'd never have been able to do the move. I can't possibly give them a more glowing referral. 5 stars!

Rating:

3.0

I don't think it's fair that you do not pro-rated. I stopped using my storage unit in the middle of the month even though I paid for the whole month. It's double dipping if that unit is rented out quickly

Rating:

5.0

I had a very good experience with UHaul storage, leasing equipment and friendly, professional customer service for my recent move. Highly recommend!

Rating:

5.0

No comments

Rating:

5.0

Excelente lugar para almacenar pertenencias

Rating:

4.0

Henry was very helpful- nice. Helped solve my storage needs!

Rating:

5.0

Very good staff. Very helpful and nice

Rating:

5.0

Excellent STAFF!!! VERY FRIENDLY😀

Rating:

5.0

Everything I needed. Easy to store, clean and secure.

Rating:

5.0

Good experience

Rating:

5.0

Thanks for all your HELP!!!!

Rating:

5.0

Shelley was very professional and accommodating. Very easy to work with.

Rating:

4.0

I had a nice experience using the storage. The only problem I would present was the price. It would have been nice if it was less expensive than $149 monthly. Other than that, really clean and well kept area.

Rating:

4.0

Easy move in. Great communication. Quick snow removal.

Rating:

5.0

Overall the place was always clean and orderly. And the people were always very friendly and helpful.

Rating:

5.0

Michelle was awesome and a great help. The only place I will consider for storage. They make it really easy.

Rating:

4.0

Vehicle availability at the pickup site desired should be more accurate before selection is made.

Rating:

5.0

Very awesome customer service ...

Rating:

4.0

Fantastic service!!

Rating:

5.0

Very good facility, clean, great service.

Rating:

5.0

Michelle gave excellent service. She explained everything and was very polite and friendly. She is an excellent ambassador for U-Haul!!

Rating:

4.0

Just wanted to give feedback on the new unit. It is impossible to move items in the unit that are heavy and need a dolley because it does not have a smooth surface like the older units.

Rating:

5.0

Excellent facility - secure and well-maintained.

Rating:

5.0

Michelle was very nice & helpful

Rating:

5.0

Our storage locker was easy to get to any time of the day.

Rating:

5.0

Michelle was a joy to work with when the pandemic issues made things complicated for me as I was affected by the no work order. She went above and beyond for my situation!

Rating:

5.0

Wish we could make more than 2 visits to the storage room per day. Seems very restrictive especially when there are only 2 of us trying to put our stuff in it.

Rating:

5.0

I love using U-Haul for my moving day.

Rating:

5.0

Great place for my situation

Rating:

5.0

Terrence is professional and knowledgeable, I'll add outgoing and friendly. We've been at this location since 2014 … never an issue one, great service, great place!

Rating:

5.0

Staff was great and facility easy to access. Mobile. App and auto billing pretty easy to use.

Rating:

5.0

Great facility! Would definitely use them again!

Rating:

3.0

The staff is always nice ave courteous keep up the great work

Rating:

1.0

Horrible service given by manager of property. I emptied the storage and went to turn it in, renewal was four days ago but still had to pay for the full month, no discount or anything given.

Rating:

5.0

Terrence was amazing at helping me this summer during a crisis of selling my home, downsizing, moving to a small apartment at the same my husband received a 4th stage cancer diagnosis.

Rating:

5.0

My entire experience here was a positive one. Every interaction was smooth and the staff was friendly and professional. I've already recommended to a few friends they utilize this storage facility.

Rating:

5.0

Terrance Mims checked us in and set us up with a lock and insurance for our storage unit. Jennifer Hess helped us with our lock and the unit door which wasn’t closing properly. Excellent service!!

Rating:

5.0

Ok

Rating:

4.0

A bit of a mixup on dropoff location, but resolved quickly. The oak creek drop off was busy. When asked why it took 30 mins to check in/out 4 customers was told the computers were slow and crashing.

Rating:

5.0

We arrived 15 min before the office closed. Upon inspecting our reserved storage unit, it was too small for our needs. The agent helped us change units without complaint of it being after closing.

Rating:

5.0

100% satisfied

Rating:

4.0

It was all good and fast service

Rating:

5.0

Very friendly and helpful in answering guestions.

Rating:

5.0

This was the first time I needed to use a storage facility and I am happy with the service provided by the staff at Oak Creek.

Rating:

5.0

The customer service was excellent and very helpful on all questions. Thanks so much

Rating:

1.0

Not good!

Rating:

5.0

moved u-box from Phoenix to Milwaukee took 8 days and all arrived just perfect condition, rates were better than competes staff was extremely helpful , would use again

Rating:

5.0

Friendly and helpful staff

Rating:

5.0

Manager was very helpful

Rating:

3.0

Nice guy who help me and yes Ill use the service some time again

Rating:

5.0

Friendly, knowledgable, and quick service.

Rating:

5.0

Informative and professional

Rating:

5.0

Clean, safe, well run facility. I appreciated the climate controlled unit and the staff who signed for my shipments.

Rating:

1.0

They were not friendly at all in the Oak Creek location also my reservation was moved back to yesterday which was Sept. 11th

Rating:

5.0

Excellent location and staff

Rating:

5.0

My husband arrived before I did and they gave him the wrong size storage unit. The staff was very professional in taking care of the mix up and satisfying our space needs without over charging us!

Rating:

5.0

I don't have any comments right now everything is all good I appreciate your service thank you very much!

Rating:

5.0

All went smoothly staff was friendly and professional. Communication on arrival and readiness of UBoxes was great and Bixes were ready for pick up rigjt on schedule