Customer Reviews for Uptown Exchange
(U-Haul Neighborhood Dealer)

Rating:

3.0

When booking online I was not told that there would be a $1 per mile charge over a certain amount of miles, the additional $300+ dollar charge was a very unpleasant surprise. You need to clearly define that in your contract and it might be in the fine print but I did not see it.

Rating:

5.0

None

Rating:

5.0

I recently had the pleasure of using a U-Haul truck from Uptown Exchange, and I can’t speak highly enough of the experience. From start to finish, the customer service was outstanding. The staff was not only friendly but also incredibly efficient, making the entire rental process smooth and hassle-free. They took the time to answer all my questions, ensuring I had everything I needed for a successful move. The U-Haul truck itself was in excellent condition, clean, and very easy to drive. It was clear that the team at Uptown Exchange takes great care in maintaining their vehicles, which made me feel confident and comfortable during my move. Overall, I highly recommend Uptown Exchange for anyone in need of a U-Haul truck. Their exceptional customer service and well-maintained trucks made my experience much less stressful and far more enjoyable. I’ll definitely be returning for any future moving needs!

Rating:

2.0

The location is at a pawn shop. It was messy and the attendant was matter of fact and didn’t ask me if I wanted insurance coverage or not it was just added to the rental. He did not mention using the app when returning the truck after hours. The app is good.

Rating:

5.0

Friendly and professional

Rating:

2.0

Truck was filthy and the batteries dead. LOcation did not have equipment ordered. Clerk was incompetent. Overcharged me by 50.00

Rating:

5.0

Everyone was very friendly and helpful

Rating:

5.0

Jamie was very prompt and courteous in fixing an overcharge due to miscommunication.

Rating:

5.0

Everything went quick and smoothly

Rating:

2.0

I was redirected to this location because the size truck I reserved was not available at my first location. When I arrived to pick it up, they did not have the truck I reserved. Someone else had the truck. They were able to secure me a truck, but it was a huge issue and cost me a lot of time that I did not have based on other commitments that day.

Rating:

3.0

The truck I was rented had 140,000 miles on it. Good: It was fairly clean, brakes and tires were fine. There was no significant damage. Bad: The front air dam was missing completely and the plastic skid plate was hanging down. This can't be good for fuel economy. It had dents with stickers all over the truck from previous claims I suppose. It wandered around quite a lot. Above 20mph there was a dragging scrapping noise. This would be terrible for a longer trip. It is unreasonable to charge this much for a truck in this condition.

Rating:

5.0

Very nice truck

Rating:

5.0

Great

Rating:

5.0

Smoothest rental/return ever. Great service.

Rating:

5.0

Friendly and helpful staff. Easiest rental ever.

Rating:

1.0

Uhaul did not include the appliance dolly or dozen blankets that I paid for when I picked up truck via Uhaul app after store hours

Rating:

5.0

Friendly staff!!

Rating:

5.0

Very friendly. Made the pickup and drop off process easy. Very satisfied

Rating:

5.0

Great rental location. Quick pick-up. truck was clean and ready when i arrived.

Rating:

3.0

I dropped after hours

Rating:

5.0

Great customer service at this location! Highly recommend using Uptown Exchange.

Rating:

3.0

Inside of cab smelled like weed pen. I had to go buy an air freshener it was so bad. Other than that truck was nice. Ran well. Pick up and return process via mobile was nice but it took forever doing it over the phone. Now I know why they included the Wi-Fi info

Rating:

5.0

Fast and friendly check in. Secure location.

Rating:

5.0

The location was closed when the truck was returned. We just went through the retaining procedure on the internet. No issues.

Rating:

2.0

1. The app kept kicking me out so I couldn't get my truck till an hour after I originally reserved it for. 2. The location lock box it hard to open and get the key out. The lock it's self was a whole nother story. 3. We paid for a dolly and it wasn't in the uhaul. So we had no dolly to help move out larger furniture. 4. The location parking is not up to par and other cars from the surrounding businesses kinda blocked the spot to park a 20 ft uhaul so I had to park it on an angle.

Rating:

5.0

Excellent service.

Rating:

5.0

Easy and customer service was great

Rating:

5.0

Fast and friendly service. Very nice store lots of good stuff.

Rating:

4.0

Nothing can really be done about it, but parking is pretty limited for leaving your car while using the truck.

Rating:

5.0

Everything was good. The location personnel were very friendly and helpful.

Rating:

5.0

Super truck was clean and was warming up when I arrived, super nice staff will rent from here again for sure if I ever need a truck again.

Rating:

4.0

Impressed by the help I received.... I had a larger size ball receiver on my hitch. I had a 2" one but didn't have the tools to change it over, they jumped right in to swap it over with their tools and got me on my way! Easy return also.

Rating:

4.0

The employees were great & very Helpful, the trailer was clean but a piece of junk, rattled & bounced on a smooth road, Backup was not easy, it jacked knifed without turning the wheels, I have boats since 1990 and I know how drive with towing the boats but not this trailer. luckily the load light & the drive was short and managed to get the best of it.

Rating:

3.0

Make sure somebody that's qualified to handle the trailer does your sale! What I learned was the gentleman that hooked up my trailer wasn't experienced and has not done any of his testing! The owner told me he has not done it any of the required things to be allowed to hook up U-Haul trailers! This was brought to my attention after I had said to the owner of the store it's a good thing I stopped because I felt the trailer jerk and realized that the person who hooked up the trailer did not tighten the sleeve down on the ball! This could have been a very bad thing for all of us! @uhaul #uhaul.

Rating:

1.0

This was a literal nightmare. We had a set reservation that even though I had a confirmation code it didn’t show up. I sat in the freezing code for almost an hour. I don’t believe I will ever use Uhaul again! Also the truck was beat up as well.