its a shame that this location is closed, the woman running the office and renting the equipment went over and above despite no longer working for U-Haul and being let go the week before. I can't recommend it because it is no longer a rental site.
Steven V
Customer Reviews for Us Equipment Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Current desk person was very engaging, helpful and thorough. She deserves a raise. LB
LEONARD JExcellent service!
HELEN VGreat staff, very friendly and personable lady working the location!
NEIL GVery friendly and helpful staff. Stayed after hours to help us return the truck without being asked. Made drop off very easy. Good customer service and good sense of humor too.
Tyler UMy experience was great and the lady that helped me did a great job.
ANDREW DI had a great experience. Helen was very accommodating.
LISA HGreat Customer service, went far and beyond to be helpful and to make sure I had everything I needed
MICHEL BHelen was fabulous and so kind. I would love to work with her in the future.
ANNA GEllen is amazing--truly customer service oriented and customers come first. Her trucks are clean and nice to drive. The location is very convenient. It's a win-win business here!
TAMMY DExcellent customer service would do it again
CHARLES HAwesome
LOGAN AHelen was amazing. Such a sweetheart and very caring!! Would definitely recommend this location and use again
Darkisha FService was great. Facility wasn’t welcoming or well marked. Processing took forever even though I filled it out online. Internet, computer being used, or uhaul system it self was so slow.
Erik FConvenient location for me to return and easy to access on and off W. Main Street
WILLIAM HAwesome service. HELEN is amazing
TIMOTHY C$60 fuel charge is absolutely ridiculous. I returned it just under 1/4
BRANDON WVery helpful and friendly people.
MICHAEL JThe inside of the U-Haul was full of dirt and outdoor debris like someone had moved a barn. I also didn’t receive the dolly or furniture pads I requested.
Nicole BWasnt my original choice of drop off location choice. No indication of where to leave the trailer exactly.
ANDREW EThe people at this rental location are amazing. They’re kind and friendly. They go above and beyond.
Tim SMr Nichols fabulous outstanding
CHARLES CFirst the sales clerk lied and told me I had two days to keep the truck (when I knew better). Secondly the truck’s interior (upfront) smelled like someone’s pet urinated in it and their was mud/dirt on the floor. I guess some people’s idea of clean is totally different from most. Third, the mileage going up to $1.00/mile on the weekends is absurd in this economy. I may have to consider other moving companies in the future.
April MVery helpful.
Ralf BGreat customer service.. great location near my house for easy pickup and drop off. Will be using this location Many times in the future.
Erica PIt was an amazing experience. I look forward to using this U Haul location in the near future.
SYLVESTER JMatt was great, everything worked out as planned
CRAIG WSimple and easy.
Steve DAlthough the drop offs can be convenient, checking yourself in, the app is complicated for me with all the picture taking and uploading.
Steve DMatt was awesome! Thank you! I’d highly recommend this location.
AMY BMatt was fantastic, so friendly and helpful. Pickup was quick, easy, and professionally done. Everything was explained well. I wish every experience was like this one.
Scott LLove working with these guys - Matt is the best!
Bob WPick-up and return of the vehicle were quick, efficient and uneventful, just the way I liked it. Good Job!
JOHN GKeep providing the best and cleanest equipment possible.
Robert SSuper friendly and easy to rent - thanks!
Bob WWell done and very helpful
Michaeleugene BGreat spot- Matt is a super employee
Rhonda COnly thing I could think of is to have longer available business hours, but honestly the experience was so good that that’s not a dealbreaker.
Christopher FOriginally scheduled to pick up from the Stadium Drive office, where the 26’ truck had a large bolt in the front tire. The district manager(?) came to look at it then found another 26’ on West Main. He gave me a ride to the other office where I met Matt. He was great, and got me set up and out the door very quickly. I needed to extend a couple days and he handled everything without issue. I highly recommend U-Haul and either the Stadium or West Main location.
Dave VOnly rent tucks that are clean. No filthy windshield and no filthy interiors.
Robert BThe manager was very friendly, prompt, helpful & efficient...I was in & out inside of 15 minutes. Absolutely THE #1 BEST experience I have ever had taking delivery of a U-Haul trailer/truck!!! 10 stars!!! Thank you!!
Kurt A