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ALLIE V
Customer Reviews for Value Home Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great thanks so much
PATRICIA MVery nice furniture inside the store and very nice people but the sale representative lacked knowledge on the U haul process which caused a ten minute process to take 30 minutes also a $125 dollar hold was placed on my card 12/27/24 today is 12/30/24 and the payment just processed because I call the location and complained I would recommend going to a actual U haul facility for better service.
DARNELL PWe didn’t notice any required/recommended improvements. The customer service was absolutely great, Mr. Nas even had an encouraging word that was very uplifting!! We’ll definitely return to this location.
MARILYN JNothing
PATRICE GGreat customer service. Good job👍🏽
KAEN BNothing
Sandra DGreat customer service!!
Rochelle ALot of hidden fees and additional fees then advertised 29.99 on truck and website
Jenise EHave more then one can, and close later then 5:30 p.m. due to the fact everyone don't get off at 2:00/3:00, Rushing isn't good for no one, have a good day
linda lGreat customer service
Shunta RI paid more than I expected but overall my experience using a Van was excellent.
Charles CTerrible customer service. Charged additional fee for fuel although I have receipt of fuel purchased. I will NEVER use this location again. Ever@
Michael HEvery thing was good check out was a little slow computer problem.
dazell GTruck was dirty and running rough exhaust muffler needs clamps
Andy FNothing. Everything was cool.
Latitia GNothing
Darren SEverything is already handled accordingly for each customer that visits this store.
deseraie mI don’t ask for a coverage and they automatically add the for service !!
Trevor WThere is no need for improvements. The customer services was AWESOME!!!
Mona EI don't understand the overnight charge of $20 dollars. From where's coming.
ROSA SI was not told that rental Fee for the weekend doubles. I will not be back to rent from this company.
Ametra HThis was worse experience I’ve ever had and I will never rent from this location again. My money was stolen my Uhaul charging me a charge that was uncalled for and ridiculous. I own a moving company and I will never provide services for that area ether. I’m reconsidering my involvement with the company as a whole.
Ryan RAt this U-Haul location the staff were very nice and helpful. I would recommend this location. You can also shop for home furnishings while you are here.
Earlene RNone
LISA BThis location is 45 minute drive farther than where i reserved. They did not have packing materials inorderd bc they dont have any. Had to spend another 30 minutes to drive to a store that did. Steering wheel at 2 oclock instead of 12. Right rear wheel had to be replaced next morning during load - had expensive team of 4 movers on a break to allow mechanics to fix adding $250 expenses bc lost time.
Mark DThis location & others as well, but this location ALWAYS putting on extra charges or something the not accurate.
timothy jEverting was excellent
teresa cThe customer service was outstanding. I truly appreciated the services.
William NJust continue your great customer service, and the truck was clean with great a.c.
Effrem AVery good
Leopoldo ANice vehicle, good customer service.
Keith WWhat you can do to improve to make sure your fuel tank is at least on half of tank and also when you ask for a dolly and it says that it's in stock to make sure it actually is
Savannah FDon’t shop here.
Whitley BThe cost wasn't clear, in addition to this I was charged the same price for an eight hour reservation that I would have been charged for a 24 hour reservation. Between the ambiguous rental charges, unclean truck and not so warm customer experience I will be choosing another brand next go round.
Patrick WCLEAN THE VAN
KIMBERLY FLazy, poor service and dingy 10 out of 10 DONT RECOMMEND.
Eshantae FGreat staff. Took care of all the paperwork in a few minutes.
FRANK LI love the service. The young lady made it happen for us. She fixed the schedule and made my day
SUNNI PThe sales associate was very professional and supportive. Only concern, I needed the rental before 10:00 am.
John CStaff was very nice and Cordial ..
BRENDA M