Customer Reviews for Venus And Barbs Delivery LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

I have used this U-Haul station before, always friendly and helpful. Great people, Thanks.

Rating:

5.0

This u-haul location was not one of the best. It was the absolute BEST. The process was smooth, quick, and handled with a level of professionalism that made this experience the absolute best i have had with many uhauls throughout my adult life. Tell Mr. Fuller I appreciate his services. If I had one thing that i would like for next time to improve my customer experience. I would like to have whoever operates this location to operate the location of my next u-hual rental.

Rating:

4.0

the gentleman was fast friendly and helpful.

Rating:

3.0

The roof of the uhaul was damaged and leaked onto my couch and recliner. They were soaking wet and ruined. Were not happy costumers.

Rating:

5.0

Everything went well. No issues

Rating:

3.0

Guy working the counter very rude and short with me as I was attempting to ask questions as this was my first time renting a U-Haul and he did not seem to want to answer my questions. Location address where it said online, was different than actual location you have to check into. I just felt like I was nothing but a bother to this guy when I was just trying to understand everything I was doing renting a uhaul

Rating:

5.0

Great service very kind and helpful

Rating:

1.0

We tried numerous times to call the location and they would not answer the phone. We left messages and they did not return the call. So we took a chance and drove there and the guy was so incredibly RUDE …next time we’ll drive out of my way to return to another location. Would NOT recommend this location at all drive a little further and go to another location. ALSO, the location where he made us take the truck to was not the correct address for returning it to. The guy made us drive about a 1/2 or more away from the address we were supposed to return it to. It should have been his responsibility to move the truck to where he wanted it. If I could give it ZERO stars I would…I hate giving it one.

Rating:

3.0

Van was dirty & front tires both needed. Agent was very friendly and very helpful!

Rating:

4.0

The gentleman who checked me in was very efficient, easy to work with.

Rating:

5.0

Nothing, everything was great. The retailer was awesome, couldn't ask for better service.

Rating:

4.0

While the vehicle was clean it had a check engine light on and the passenger side rear view mirror was nonfunctional

Rating:

1.0

The guy that rents owns the equipment, he's very rude! The moment you call him you can tell he's not a business guy. The trucks are 9 blocks away from the uhual building. Be prepared to walk in the dark at 8pm. Alone. Downtown Steubenville. No ty! I'll NEVER RENT UHUAL AGAIN!! The truck door was broken, so scratched up. No mileage because all the warning lights. Just crazy bad experience. Penskie is right here also. That guy needs a life he enjoys or something.

Rating:

1.0

A Uhaul rep moved me from a place I wanted to go to another place in a bad neighborhood. When I walked into the shop it was cluttered, dirty and reeked of weed. It was a very bad experience. I had to travel and additional 6 blocks to get to the truck lot form the store. Luckily my ride waited for me.

Rating:

5.0

Very pleasant, smooth transaction. Thank You!

Rating:

5.0

The gentleman we were lucky enough to deal with made our entire day! He was a blessing. He was beyond wonderful so that made such an impact. U-Haul is always our go-to when a big job needs done, we just usually use northeast Ohio locations.

Rating:

5.0

Easy pickup and drop off. Friendly staff and the location is perfect!

Rating:

5.0

I don't believe that it was the man that helped me that was at fault he was awesome and was very helpful kind professional and courteous when we got there to get the truck the back door was open and it just looked alittle dirty and I told him that it wasn't a problem and I would sweep it out I wasn't able to smell the horrible smell and find out until after I closed the door and got to my destination is when the smell was horrible and I found out that there was pig crap on the ramp and inside the back of the truck. The truck didn't have hardly any gas in it at all either. The man that I delt with was very professional. I just didn't like the fact that I had to call to get a different truck which took even longer to do everything that I had to do and didn't get any kind of reimbursement or compassion, for it.

Rating:

1.0

Were to have a dully went to put things in truck and went back to get dully and the gentlemen had left and building locked so couldn't get dully. Upon calling asking for that to be refunded. Worker was very ignorant, I was called racist and a pussy. Worker hung up on me and said wasn't refunding money. Customer service was absolutely horrible.

Rating:

5.0

Who we rent off of atleast once a year, is always nice and explains everything well! We appreciate him.

Rating:

5.0

Uhaul made a mistake on the pickup time, gave me a location that is closed, however, the gentleman that gave me my truck was polite, kind and funny, he is what all uhaul dealers should be.

Rating:

5.0

Good costumer care all time.

Rating:

2.0

There was no ramp on the truck, and some of the wooden bars in the back of the truck were coming off the walls. The most frustrating part though was that the parking lot for the trucks was across town from the service desk. So when I tried to return my truck and complete the return in the app, it thought I was in the wrong location and would t let me return it. It became a very frustrating process and we had to drive back and forth across town several times.

Rating:

5.0

Nothing. Everyone and everything was great. No issues at all. I have rented numerous trucks in the past and this rental was by far the best.

Rating:

4.0

I was met outside by the owner who was very friendly. The actual drop off location was actually several blocks from the store. But he had me follow him there and got me checked out quickly.

Rating:

2.0

2 of the tires needed air when I picked up the truck, it hadn't been swept, and the guy at the front desk gave me a hard time about my reservation. I scheduled it for 2pm and to have the truck for 24 hrs originally. He told me I scheduled my pick-up for 10:50am. He had an attitude practically the whole time I was there starting with that. He also mentioned the hold if I wanted to pay with cash but didn't mention the hold on my card when I went to drop off the key. The hours also say that they're open till 10pm but the office was closed when I got there at about 8:45ish. I understand the key drop off is available but if it's 24/7, what are the hours actually indicating? Other than that, the truck was fine.

Rating:

1.0

The owners an abusive jerk. You have to pick up the key in a shady store that is 10 blocks away from the truck lot and this is not what will be sent in your email. The man berated me and almost refused to rent me his “last 15 footer” because I needed it AND RESERVED IT for a one way trip and he wasn’t going to rent it to me until I brought up the reservation guarantee, then he called another lot 10 miles away to see if they would rent me one. He was MEAN. Not rude… MEAN. Zero stars. The truck was aces though.

Rating:

1.0

The UHaul location was a 24/7 Self-Service. I scheduled the pick up for 7:30 am. The owner arrived at 7:30 and noticed I was on the phone and immediately began cursing at me because he assumed I was on the phone with customer service and said that it was too early for hi. Once the store was opened, he was extremely aggressive telling me to go “fuck myself” because he “had to be at work from 7:30am until 10:30pm” because of me. I apologized. He took my ID and went to process my card information and said it would not go through. I said, can you check the numbers to make sure I put them in right and he said “I do this every day, I told you what it said. I know damn well what I’m doing, you need to call your bank.” I called my bank to sort it out and the owner left to walk his dog. He then came back and told me that if I didn’t move my car, his pitbull would bite me. I moved my car. I went back inside the store and he said that my card actually processed. He gave me the keys and he sent me to go pick up the UHaul. This was one of the most uncomfortable and unnecessarily aggressive situations I have ever been in. I will never return to this UHaul location and will advise others to not use this service.

Rating:

1.0

Workers are rude. Place smelled of weed. Dirty location. Do not recommend at all.

Rating:

5.0

No Tolley ,or ramp on truck

Rating:

5.0

Charles was very helpful, friendly, and professional. Not being able to store his vehicles nearby is unfortunate and he made it work with the storage lot nine blocks away. Know you will need to drive to the storage lot after getting your key.

Rating:

5.0

Process was easy they had the right size can for what I needed. I would go here again if needed.

Rating:

5.0

I like drop off location

Rating:

1.0

The place listed on the map was not even close to the actual drop-off location. The man that came out to give me directions was rather belligerent when I got lost the first time trying to FIND the place to drop it off, screaming about "people not following damned instructions." I only chose this location because of the preferred drop-off discount, but I advise anyone else to just find a better drop-off location.

Rating:

1.0

The lot to actually pick up the truck was on the opposite side of town from the place to confirm reservations. Staff had 0 interest in being there, didn't have a way to communicate with each other and were generally unhelpful. The truck was in very poor condition, dirty and damaged. The entire process was a nightmare and if I ever use u-haul again (unlikely) it will NEVER be at this location.

Rating:

5.0

Nothing but nice things to say about the location and the employee that took care of us. Definitely recommending in the future!

Rating:

5.0

Everything was great!!

Rating:

2.0

The truck was poorly maintained. Had to use earplugs to drive it because there was something wrong with the exhaust or engine. I paid almost 400.00 for a moving vehicle that could have broke down.

Rating:

5.0

Down to earth folks. Thank you for helping my family when we needed it the most. Much appreciated.

Rating:

5.0

Both employees where very helpful.

Rating:

1.0

Make sure your vehicles are well maintained

Rating:

5.0

Charles was extremely helpful and worked fast to make the rental fast and easy.

Rating:

1.0

I can't believe this is the same location we rented from prior. When we arrived there were zero trucks noted at location and then an older man came running out to tell us we couldn't park there because thats where the trucks go... so we thought it was being brought around for us (last rental was waiting for us). We went in and the young man have a lot of difficulty with completing the paperwork and had to call someone on the phone for help... 40 minutes later he hands us keys and says.. "do you know where the bus station is"...?? why? "because that's where are trucks are you have to go pick it up there" after a little back and forth I asked if everything was there... the blankets? He said yes, it's all set. When we got to the bus station not only were there NO BLANKETS but the truck was in terrible condition. The drivers side visor was broken and hung down across the field of view and the fan/ac/heater did not even turn on that's how broke it was. My husband headed back to the location to get the blankets and talk about the poor condition of the truck while I wet home to start getting ready to load up. I didn't even get a mile before my phone started ringing from a uHaul dispatch number. I pulled over to take the call and find out we weren't supposed to have that vehicle as it's a local rental only...but good news... there is another 1 that size available at a Mingo location we just have to drive down and get it. They tried to make it my problem but as I told them I was Not going to go pick him up and drive him there, it was their problem to fix. He ended up telling me to have him drive this truck down and exchange then they will have to pick the truck up. OH and it's a unmanned location so I had to make sure I picked up the blankets and kept them. So 3 hours later we finally have everything and start loading. I start to use the blankets and pull them out to find 2 of them caked with old dried smeared dog shit...seriously. I took pictures for my review. So obviously the workers do not even Look at the blankets that are returned let alone wash them. What an embarrassment this location is. Would NOT recommend.

Rating:

5.0

Everyone was friendly and helpful. Quick check in truck was clean .

Rating:

5.0

There was a headlight burned out on the truck. Other than that, perfect!

Rating:

5.0

Great customer service, super friendly and polite. Quick to answer phone and any questions.

Rating:

5.0

Let the customer know that online says u pay when u drop off the haul no I had to pay for it when I picked it up. Other than that the services was great. The owner was a very nice Gentleman and was very helpful with his customers.

Rating:

1.0

Pickup location was not where I originally reserved. I incurred an additional 40 miles just to get the truck to my home/return rental truck to the changed location because my “guaranteed reservation” wasn’t available where I reserved it. I mentioned this to owner and rather than offer me the $50 credit I’m supposed to receive if my reservation isn’t honored, he accused me of lying about my original reservation. When I offered to show him my email confirming my reservation at a different location and the voicemail I have stating I’d need to get the truck somewhere else, he said “no I’m good”, put his phone to his ear and walked away. The truck he gave me had 170,000 miles, no windshield washer fluid, was severely out of alignment, and the brake service light flashing at times. It was also very clearly in a severe wreck and the owner refused to make note of any preexisting damage with me. Leather seats were ripped and poked legs, cup holders were covered in black soot. I was charged daily rental for moving blankets that were never received and when I asked for refund the owner took $5 out of his pocket and said “there”. I told him I was charged for 4 days, so he owed me $15 more and he just walked away. I’d like my $15 back for the moving blankets he never gave me, the $50 reservation guarantee credit, and the miles credited for the difference in distance between locations.

Rating:

3.0

It was filthy n smelled horrible, bags of fast food on the floor n a nasty gal. Of water I didn’t want to touch! It said it had an 1/8 of a tank it was exactly on E. Never will I go there again!

Rating:

5.0

The equipment was ready when I arrived and cleaned right when I returned to be ready for the next guy. Most of all, I received a smile and firm handshake when I left. Venus and Barbs is an asset to the Steubenville business community !

Rating:

3.0

The guy that waited on me was very rude and argumentative for no reason. I would not recommend anybody to go to that place where a U-Haul. My price was way higher than what it should have been

Rating:

1.0

No parking and bad location!!

Rating:

1.0

I checked in fully online. When I was finished checking in, I was instructed to go inside, skip the line, and pickup my keys. When I went inside, there were a few people in line. I let the man at the counter know that I checked in online and simply asked if I should wait in the line or just grab my keys and go. He accused me of being rude just for asking because there were other people in line. Why does the website say “skip the line and go straight to the counter” then? I would never pickup from this location again.

Rating:

3.0

Actually, the gentlemen working here were fabulous. They were kind, responsive, and quick to get me on my way. The truck was newer, so it was nice and clean. The area where this is located is a bit rough. I would go back myself, but not sure I would ask my wife to get something there.

Rating:

5.0

Gentleman was very courteous and vehicle was in perfect order. Would gladly do business again.

Rating:

5.0

Very Please, Very professional and willing to help. Friendly And bubbly Definitely will be renting again .

Rating:

1.0

The gentleman running this shop charged me for an extra day and drove over 100 extra miles after I dropped it off. Corporate only refunded me for the extra day. Do not rent from this shop.

Rating:

2.0

The delivery process was difficult. No room to maneuver and remover the trailer. Luckily I had two friends much younger than myself who had to help lift the trailer off of the truck and push it back into a spot that walls allow us to back out of the lot. Also the owner was rude and not a very good representative of the u-haul brand. He kept making snide remarks under his breath loud enough for me to hear him simply because I asked him to please check the equipment in while I was still on the site so that I could feel confident that there were no issues with the return. He took offense to this and said “I’m the owner! I said you could leave!”. I asked him again to please check the equipment in while I was there and he got insulted. He then started this silly laugh that was intended to irritate me. I asked him what is wrong and why was he doing this, he said “I’m 40 some years old and I can laugh all I want! I decided to leave it be and simply write it up in my review of his facility. We never went inside of the office.

Rating:

5.0

Excellent establishment and customer service!

Rating:

5.0

Nothing serves was great and he was very pleasant to talk with

Rating:

1.0

We filled the tank back up to 1/4 tank, & they charged me almost 70$ for gas that had already been filled properly, which overdrew my checking account . The store personnel was rude, & very abrupt. I tried speaking with a customer service rep, and she was abrupt and rude also. I will never use U Haul again nor will I recommend it.

Rating:

5.0

Owner was kind and helped me through the process made sure I understood everything 5 ⭐

Rating:

5.0

I had a great experience..

Rating:

5.0

I'm in a wheelchair my left leg was amputated. The owner did everything in his power to help me. He was great. I would definitely recommend him.

Rating:

5.0

Charlie was very nice and courteous.

Rating:

4.0

Not shore, the transaction went pretty smooth. The truck was clean and preformed as it should have. Overall it was a good experience.